Customer Service Leadership
With Brad Cleveland
Liked by 1,159 users
Duration: 1h 7m
Skill level: Intermediate
Released: 8/22/2022
Course details
Fast-evolving customer expectations, emerging service channels, hybrid work arrangements, and the multifaceted nature of delivering service are just a few of the developments you'll face as a customer service leader. In this practical course, Brad Cleveland covers how to align customer service with your organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Brad explains why effective customer service leadership is so important, then walks you through aligning service with your organization’s vision, understanding customer expectations, establishing a key performance indicator, and boosting the value of customer service. He also shows you how to engage with customers, build a strong service approach, and reach your organizational potential.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Soni Patil
Soni Patil
Facility Management & Services Professional at Siemens Limited ( Mumbai )
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Marcy Stephens
Marcy Stephens
Customer Service Manager at Madix Inc.
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DURINDA EIDEN
DURINDA EIDEN
SHAREOWNER SERVICES at Equiniti
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units