From the course: Running a Design Business: The Staffing Rule Book

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Firm-focused or non-billable functional areas

Firm-focused or non-billable functional areas

- In understanding, building, and evolving your organizational structure. We first need to understand the non-billable functional areas that are essential to a creative team's long-term growth and sustainability. Think about non-billable functional areas as those activities that you can't directly bill to a client and are just the general cost incurred in running a business. Some examples of non-billable areas include business vision, creative leadership, business development, and financial management. Business vision is just that business vision. It's the time you need to spend thinking about where your business is and where you want it to go, such as evolving and positioning, pricing strategy, and organizational model. The second non-billable functional area is operational leadership. This is not the time doing daily project management for clients, which is billable, but as the time spent creating and managing…

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