Adrian Lim’s Post

Keeping students safe and healthy while ensuring efficient operations is a top priority for every K-12 school. AIWX Connect empowers you to leverage real-time data on what matters the most to your district, from door monitoring and indoor air quality, to vape detection and prevention. Gain actionable insights for optimized operations, improved efficiency, and real-time information to safeguard your students and staff. Watch our video to learn more. #K12Facilities #AIWX

Learn how to proactively identify performance issues, simulate user interactions, and ensure a seamless user experience with synthetic monitoring. Read the full article here: https://lnkd.in/d3VFnYDe Don't leave your digital performance to chance – harness the capabilities of synthetic monitoring to optimize your digital performance and keep your users happy! #syntheticmonitoring #applicationperformancemonitoring #apm #observability

This phenomenal session inspired many ideas for designing solutions for hybrid decision-making. One of the main takeaways is that designers want to ensure highly skilled professionals use their evaluative and higher-level thinking when making meaning from AI tools. Users must remain critical and not mindlessly follow recommendations. AI technology is a utility, not a replacement for essential human expertise. 

I recently had the opportunity to speak with LMD MAGAZINE and discuss about the transformative world of Generative AI (GenAI) and its implications for businesses in Sri Lanka. Sri Lanka’s IT industry is a diverse ecosystem consisting of ISVs, start-ups, and technology driven corporate entities. GenAI can create significant advancements that can empower both state and corporate enterprises as well as employees to progress in the modern workplace.   Together with Microsoft technologies, organizations have the potential to leverage GenAI as their valuable partner in fostering creativity, driving innovation, and delivering exceptional customer experiences to maintain a competitive edge. If you’re a business leader looking at the potential benefits that GenAI can bring to you, your teams, and your organizations, look at my interview below: https://lnkd.in/gJUhsVNh #microsoft #genai #furureofwork Sajani Perera

Have you ever watched episode of CX QA Live! and wondered, "Gee, I wonder how tall Rob Connelly and Jakob Mattice are in real life?" Good news! We'll both be at #ICMI2023 this year! Make sure to stop by and see what we're up to with Vistio, and feel free to bring a tape measure and be amazed by how tall/short we actually are! (Or, we can talk about your contact center agents. That's cool too.)

Transforming Telecom Service with COX Communications: An AmplifAI Success Story Embracing AI-driven solutions, COX Communications overcame operational challenges to significantly enhance their customer service, guided by AmplifAI's expertise. *Solutions That Deliver: Through personalized coaching and streamlined operations enabled by AmplifAI, COX saw substantial improvements across the board. *Proven Outcomes: Achieving a substantial $3.2 million ROI, quadrupling coaching sessions, reducing AHT by 49 seconds, and surpassing CX targets by 13% illustrates the power of our AI solutions. COX Communications' decision to extend AmplifAI’s use is a testament to the success of our partnership and the trust in our technology to drive continuous improvement. Explore how we made it happen: https://bit.ly/4c4Gxrd #TelecomInnovation #AIDrivenCoaching #CustomerSatisfaction #AmplifAI

The future of telcos depends on how soon they can adopt GenAI! That’s exactly what I believe is the power of #GenAI for CSPs.  While I didn’t have the words or data to back my statement, Tom Byrd, our Marketing Insight & Strategy Lead has written a complete whitepaper explaining the role of GenAI in telecommunications. What fantastic insights! I absolutely loved it. If you're team GenAI for CSPs like me, you needed to read this paper yesterday > https://lnkd.in/gMq5EvZR #Innovation #Technology #Telecommunication #CSP #CPQ #GetReadyToBeAmAIzed #AmazingMWC #MWC24 #makeitamazing #amdocslife

The Harmonized Data Model (HDM) will power a better customer experience with consistent data to sell more products with less data clean-up. In this panel discussion on eBiz 2023 Day 1, manufacturers and distributors will share the specific ways the HDM will benefit their businesses. #ebiz2023 Chris Ziegelmann Vikram Dasa-Rao Dante Urzi Angela Baraks Denise Keating

Anguilla’s ccTLD .AI is the latest ccTLD to be repurposed, becoming popular with brands involved in artificial intelligence—but it can be registered by anyone. Justin Hartland discusses why it’s important to act swiftly when it comes to adding .AI to your portfolio to protect your brand from risk. #csc #domains #domainmanagement

HIMSS24 attendees: please join us on Wednesday, March 13 at 2 p.m. ET for a main stage presentation that will explain potential opportunities and compliance concerns around the adoption of generative AI technology in healthcare. Discussion will focus on the need to find a way to safely and securely incorporate personally identifiable information (PII) or protected health information (PHI) within large language models (LLMs). #Healthcare #HIMSS #Payers #Providers #DigitalHealthcare #generativeAI #healthcareecosystem Cognizant TriZetto Healthcare Products LI