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Why does your company feel its right to verbally abuse elders? When you have techs like Walid Jaber 256181 who verbally abused an 80 year old man then complains to my security guards. He is an abuser to elders the world needs to know. Social media, the news. Everyone stop hiring quantity. I want him reported. Elder abuse is a crime
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9moGiving all roles the access to this type of information empowers them to speak on equal grounds. Fostering education will make teams much more cross functional which will lead to faster resolutions for technicians and customers alike. Tech support and field techs get along much better when you can identify the problem quickly and offer solutions confidently and concisely. To do that you need to understand the product. That requires education and channels through which you can easily obtain that education. Love to see this.