Angelina Eng’s Post

Nowadays, everybody is connected. The Internet is becoming one of the most prominent mediums to do business; with a click, shops, stores, companies, and people can get in touch with each other, discover opportunities and establish human and business relationships. Wildix WebRTC Kite is a professional solution for business communication based on WebRTC technology that brings Unified Communications to your website. With Wildix WebRTC Kite, a website visitor can communicate with the company agents via chat, audio and video calls, desktop sharing and file transfer.  Wildix WebRTC Kite allows you to:  Manage – Features a smart distribution for WebRTC Kite requests, shared voicemail and missed call view to manage requests and leads, and the ability to start a group chat and video conference.  Monitor – Includes a dedicated dashboard to monitor contact flows.  Experience – Consistent design ensures better usability.  Reach out to customers – Incoming/Outgoing SMS to contact them instantly.  Contact us to find out more about Wildix WebRTC Kite. 📧 info@touchblue.co.uk 📞 0345 812 3800 #TouchBlueVoiceandData #Wildix #WildixKite

G00gle processes millions of searches per second, showcasing its immense capacity to handle vast amounts of user queries in real-time. It shapes your digital experience, offering instant insights and connecting you with the vast web of knowledge in milliseconds. #digitalmarketing #searchenginetechnology #technews #techeducation

I’ll be back in Las Vegas for Customer Contact Week, June 3–6! If you’re in Las Vegas for CCW, drop by booth # 806 and let’s talk about how PingPlotter can transform your remote contact center team through better internet connectivity. Even though #YourInternetSucks, it doesn’t have to stay that way—there’s something you can do about it. In the meantime, check out a few resources we’ve pulled together.

👉You won't believe what the "@" symbol in email ACTUALLY means! Check out this surprising tech fact and share your own fun tech trivia in the comments! 🤝Partner with TR Digital Services for all your digital needs! [https://lnkd.in/g3yM4S8U] #emailhistory #techfun #emailfacts #TechTrivia #FunFacts

With the UK election 🗳️ on the horizon, all eyes are on the public sector. Our recent blog post shares how public sector organisations can deliver great experiences – without needing to increase 📈 resources. Plus, learn how Verint’s specialised bots 🤖 helped one public sector organisation achieve: ✅60 seconds less after-call work per call. ✅50% less time to evaluate compliance and agent skills. ✅30 seconds less spent on knowledge search or knowledge-related calls. ✅$15 million savings in under 6 months. https://lnkd.in/eqWfRfnf #CX #CXAutomation #OpenCCaaS #CallScoring

We’re headed back to Las Vegas for Customer Contact Week, June 3–6! Don’t let shoddy internet connectivity get in the way of building an efficient and productive remote contact center team. Even though #YourInternetSucks, it doesn’t have to stay that way—there’s something you can do about it. When you’re in Las Vegas for CCW, drop by booth 806 and let’s talk about how PingPlotter can transform your remote contact center team through better internet connectivity. In the meantime, check out a few resources to help get the conversation started! #CustomerContactWeek #CCWLasVegas

Membership Integration Following on from my last post about membership data, GroupNexus can not only help your business make strategic decisions but we can also massively improve the member visitor experience by integrating with membership databases. We’ve developed a number of solutions that help make your members' visit painless, negating the need to check-in or validate their parking at all- it happens automatically. Meaning that those valuable members can do what they came for- and enjoy what your site has to offer 🅿 🛶 🍦 #GroupNexus#VisitorInsights

Tired of the paper chase? 😓 Our communities are clamoring for transparency like never before, expecting instant access to local government records across all their devices. The key is to make sure these documents aren’t just available but also legible, searchable, and easy to download. That’s where we step in. At CivicPlus, we’re all about streamlining this process with top-notch document imaging and agenda management solutions. By embracing digital transformation, we can help you save costs, secure data, and, most importantly, keep your residents informed and engaged. #Modernization #DigitalTransformation #LocalGovernment https://lnkd.in/gn-xPzwi

Loss of data due to poor internet? Client (Event Organizers): Biggest problem I face during in-person / physical event is the loss of data due to poor Internet connectivity. So, at times we have to rely on old school Google Sheets. Me: I get it. But, what if I tell you that using our event technology at Sarcon all of your problems can be solved. Client: How!? Me: 1. Our system can work seamlessly with poor network connectivity, be it door management or event apps. 2. Few of the features will work without network connectivity as well (Check-in, Event Apps), data gets synced once the network is back. Client: Vow😳 #eventtechnology #doormanagement #registration #ticketing #sarcon

5G died the death of a 1000 cuts from overhype, unrealistic use cases and failure to realise new value. Yesterday I read a customer comment that summed the problem up: "instead of ridiculous speeds, why can't they just make it more reliable and affordable?" the poster asked. Avoiding #6GSAG means embracing extreme customer centricity, #hyperpersonalisation and having an #agile and flexible monetisation capability (the systems fomerly known as #BSS). We cannot guess what customers want in six years, so we need to be ready for business innovation and change. Think you already have such a system? Well what's coming is going to make it look like a snail on a skateboard. #BSSOSS #OSSBSS #monetisation #monetization #CX #customercentricity #hyperpersonalization #enterpriseai #aiapps #6Gsuccess https://lnkd.in/ebTBEYSC