Better Talent’s Post

As I look back on my career journey, there's one project that stands out vividly in my memory. In consulting, thoughtful choices drive progress, handling hurdles one step at a time. Picture this: 36 hours before the grand resort opening. There's a lot of excitement, but things behind the scenes were pretty chaotic. Imagine chefs darting around like headless chickens, unsure of whether to chop or chat. That's where I come in, along with a friend who used to go to school with me. He is now an architect, and I'm a consultant. I went into the kitchen and saw all the chefs looking worried. I knew we needed a plan to make things better. So, I helped them figure out what to do and made sure everyone was working together like a team. Once the kitchen was running smoothly, attention turned to the service area. Tables were all over the place, and things weren't set up properly. I made sure everything was in the right spot and that the waiters knew what to do. While all this was happening, I talked to different managers to ensure everyone was on the same page. It was a bit like herding cats, but we got there in the end! But you know what? One of the best parts of this whole adventure was getting to know the owners of the resort. I worked closely with them to make sure everything was just right. We had many chats and laughs along the way, and I even learned a bit about their vision for the resort. When the big day arrived, there were lots of excited guests. It felt like putting on a show! And guess what? Everything went well, and everyone had a great time. Reflecting on that hectic period, I realized the value of planning and teamwork. Now, as I assist businesses, I prioritize simplicity and enjoyment, drawing from the lessons learned during the resort opening. #Funstories #TeamworkWins #BusinessSuccess

Going the extra mile for guests never gets old! What's one recent change you've implemented to truly WOW your guests? Let's hear your stories! #RelianceHospitality #guestexperience #hospitalitymanagement #hospitalityindustry #hotelmanagement #hotelier

The role demands creativity, with a focus on projecting and enhancing the resort's reputation through innovative ideas

By hiring ButlerBot, hotels reduce their dependency on team members doing "time consuming" tasks like bringing room service to doors, answering simple request like asking for more towels, guiding guests to rooms or meeting suites, along with many more tasks.   Allowing ButlerBot to handle these kind of tasks, the team can concentrate on other things like providing personalised high value services (welcoming guests, responding to complaints or queries, and take care of other critical customer service requirements), this then allowing the management team to focus on tasks in the background like doing all the paperwork that goes along with running a hotel. To find out how to view ButlerBots Job Application for your latest role, drop me a message and I'd be happy to set up an introduction! #hospitality #hotel #restaurant #travel #hotels #food #tourism #hotelier #hospitalityindustry #vacation #business #hospitalitymanagement #work #architecture #service #catering #chef #luxury

Those of us who chose the hospitality industry to work in and continue to stick with it know it's not an easy industry to be in. There is a reason we love it... You know you're a genuine hospitality professional when the essence of service transcends the boundaries of mere duty and becomes a reflection of your personal values. The hallmark of a true professional in this field is not just in how well they manage the operations or the numbers but in the subtle art of making every guest feel genuinely cared for and valued. It's about creating experiences that resonate on a personal level, turning transient interactions into lasting memories. Whether it's through meticulous attention to detail, the warmth of your greeting, or the extra mile you go to meet a guest's needs, it's these gestures that elevate the service from ordinary to extraordinary. #hospitalityindustry #hospitalitycareers #hospitalityrecruitment #hospitalityheart #hospitalitymatters #recruiting

"Intention means every decision, from the most obviously significant to the seemingly mundane, matters. To do something with intentionality means to do it thoughtfully, with clear purpose and an eye on the desired result." - Unreasonable Hospitality Intention is a word that means so much to me. Over the years my mentors have always preached about doing things right. Do the small things. Make people feel at home, even if you wish they weren't. One of the best Director of Rooms I ever worked for Kevin Green, would tell me " do the small things, because to the guest it says you cared enough to take the time to do it". Whether it was making sure all your amenities lined up, or the Toilet paper had that crisp triangle at the end of the role. Do everything with intention because it makes a difference. #hospitality #eventmanagement #crowneplaza #intentionalliving #unreasonablehospitality

I aspire to do this level of editing

When I got into this industry, 25 years ago, never did I dream of working with the list & caliber of talents I did for most of the time at Hyatt Hotels Corporation, Mandarin Oriental Hotel Group , Firmdale Hotels PLC , Dorchester Collection and Langham Hospitality Group {hence I have a Pinterest Album to remind me some time}. The key to it was: to be personal, discreet, trustworthy, accommodating, authentic, make them feel safe and treat them with simple humanity, to always be three steps ahead {because always something else popped up that had higher priority than the previous priority}, to look after the entire crew and not just the talent {because it goes a very long way}, to be there more or less 24/7 and to be that one-stop-shop. It had a lot of benefits, and not only did I travel, got unforgettable rewards and invitations/experiences, learned a lot from the most demanding, creating complex project management situations, working for clients that needed to get the best out of me and the efficiency of and communication to my teams, but nevertheless it combined my hobby of music, film, tv and entertainment with my passion of hospitality & care but it also showed me a side of most of my clients that will stay with me forever. Gratitude 🙏 #entertainmentsales #hotellife #hotelier #entertainmentindustry #eventmanagement #careerdevelopment #lovewhatyoudo #hospitality

My job introduces me to the most amazing people! A few months ago, I got to spend a morning with Candice Koseba at Montage Healdsburg, learning the art of beelining. What’s that you ask? Check out the story in the summer issue of Distinct, the magazine of Montage Hotels & Resorts and Pendry Hotels & Resorts. And if you like honey, grab some from Sonoma County Bee Company. It sells out fast! #distinctmagazine

Hoteliers love selling the "We promote you, we make you cluster." false promotion idea. I loved watching people putting "cluster" in their titles :-) Clustering is the worst thing for the person and the best thing for the company. Clustering means you have almost to double your workload for a bit more money. As for the company, it is a massive cost saving. Clustering only makes sense when the job in both those areas is not enough for a full-time role, but it is still not a promotion. #hospitality #cluster #promotion #hotels