A world class team here at runZero leading the charge with customer outcomes and value.
How does runZero's four-person CS team deliver consistent experiences to 500 accounts globally? According to Tyler Diderich, it comes down to three things: automation, health scoring, and really good documentation. In this article, Tyler breaks down the principles of pooled Customer Success, and walks you through the exact process his team used to implement this model successfully at runZero. "The north star of our pooled CS program is to deliver the same experience as if the customer were handheld throughout the process," Tyler says. Here's how to make that happen: https://lnkd.in/gi_8nHya
