Bernard Slowey’s Post

In the dynamic field of customer success and Salesforce integration, I've embraced the journey of driving growth and nurturing enduring client relationships. My career has been a testament to the power of strategic innovation in customer lifecycle management, Salesforce integration, and revenue enhancement. Leading customer success initiatives has allowed me to refine the art of strategic account management, optimizing sales cycles, and facilitating transformative growth within organizations. From my experiences, I've garnered unique insights into the essentials of customer success, from onboarding to fostering long-term partnerships. At the heart of my approach is a deep understanding of customer needs, aligning with them to deliver tailored solutions that drive success. My expertise in Salesforce has not only enabled efficient customer management processes but also empowered teams to excel in fast-paced environments. I am keen to connect with peers who share a passion for leveraging technology to improve customer experiences. Let’s discuss how we can shape the future of customer success with innovative business development and technology integration. #CustomerSuccess #SalesforceIntegration #StrategicInnovation #BusinessDevelopment #TechnologyIntegration #ProfessionalNetworking #CareerGrowth

Customer Team Tech Spend Spilling the tea, yet again. Your customer team's tech spend is out of control and your leadership has no plan for what to do about it. Ask them, you'll see. ❌ Zendesk >250K per year ❌ Salesforce > 500K per year ❌ Plugins and Operations staff cost extra And it's not as though alternatives are any better. 😈 Microsoft, Zoho, Sugar, etc. are clunky dinasaurs 😈 Kustomer, Intercom, etc. are only partially feature competitive and limited in scope, application, and reporting. 😈 Per seat licensing + multi-year contracts are the ONLY focus of every CRM But you need a solution, that's true. It's less about the actual cost and more about... ✅ Finding the right size and scope for your business ✅ Having a cost management and automation roadmap ✅ Anchoring spend to measurable ROI Your current customer leadership doesn't know what to do about that, but I do. Find me at larsenbridge.com and book a FREE 45-minute consult. I'll share with you the 30-Day CXRX that'll teach you how to get your customer team out of the woods and on the right path in <30 days. Your customer team is lost. Let's go find them and get them on the right path together.

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Navigate the pathway to customer success with our exclusive strategies. Join me for an exclusive live webinar where we'll dive deep into the world of Customer Success. Save your spot now! Click the link to Register- https://lnkd.in/g_NSpWS4 #livewebinar #webinar #customersuccess #salesforce #salesforceintegration #salesforcepartners #salesforcedevelopment #salesforce #cyntexawebinar #livewebinar #salesforce #salesforceadmin

Today, I am thrilled to share an inspiring success story that highlights the transformative power of Salesforce for medium-sized businesses. 📈 Challenge: The client was dealing with a "Parts Business", Hence lots of opportunities were involved for the same customer/contact, which resulted in flooding of tasks for the Sales users to follow up with them to close the deal. Solution: Our team partnered with the customer to implement a tailored Salesforce solution to group all the related tasks to perform them in one shot. Results: The impact has been nothing short of remarkable: 💼 Improved Efficiency: Blue Diamond streamlined their processes, reducing 50% unwanted tasks. 🤝 📈 Better Customer Relationships: Enhanced insights allowed for personalized engagement, resulting in a 2x increase in customer satisfaction. We're proud to see our clients thrive and are grateful for their trust in our Salesforce consulting services. 🙌 Looking for similar success? Reach out to us today, and let's write your success story together! #SalesforceSuccessStory #ClientSuccess #MediumBusinesses

🔥 Unlock exclusive insights with our Salesforce for Success Newsletter! 🔥 📧 Subscribe today to discover the latest Salesforce updates, product enhancements, industry trends & success stories delivered directly to your inbox. ✨ Why Wait? 📲 Scan the barcode below to instantly subscribe and join our growing community of informed and empowered individuals! #salesforce #customersuccess

Not all customer success teams look the same. 1️⃣ CSMs working with enterprise customers will have 10-20 customers to work with. Even at this customer count, this might already represent $1M+ in contract value. To get to this level with SMBs, a CSM might have thousands of customers they have to work with. 2️⃣ Based on what I've heard from the CSM community, enterprise customers typically end up being more responsive to conversations around strategic goals and initiatives. Remember: they spent a good chunk of money to make the collaboration successful, too. What does this mean? – Adjust your benchmarking expectations when going from down versus up-market. For example, 130-150% NRR is exceptional for enterprise. For SMB, it'll be lower (100-110%). – Employ diverse tactics for engaging customers. Scaling doesn't mean hiring more CSMS. You'll only ever scale linearly this way. Use 1-to-many approaches to build broader customer success engagements with your customers. 1-to-many suggestions: – Develop a customer journey with key milestones identified. Automate the processes to engage at the right time when milestones are met (e.g., first login, new feature adoption). – Prioritize ruthlessly. Look at the most impactful (e.g., revenue driving, most engaged) customers to build relationships. – Find ways to engage without the engagement being 1-on-1 or highly personalized. Webinars, forums, Slack community, email drip campaigns (work with marketing for the copy!). These still require effort, but are much more manageable than forging 1000s of personal relationships. – Consider tech-touch software for onboarding and support that are embedded in your platform. And as for the high-touch, 1-to-1 engagements? I'd...err, love to talk to you about your problems. 😅 #CustomerSuccess #CSM #CustomerEngagement #SaaS

Want to discover the latest Salesforce updates, product enhancements, industry trends & success stories delivered directly to your inbox? Subscribe today to our Salesforce for Success Newsletter! Scan the barcode below to instantly subscribe and join our growing community of informed and empowered individuals! #customersuccess #Salesforce

Modern customers are digital kangaroos, hopping from brand to brand product to product. Quality and uniqueness matter, but is it enough? - What Really Matters? Quick Solutions! Your awesome product is just the beginning. Today's customers want fast, hassle-free solutions, whether it's returns, exchanges, or tracking down lost parcels. - The Real Deal? Quality is key, but it's not the whole story. Modern customers crave an experience, not just a product. - Tips to Thrive: Quick Support: Respond fast, solve faster. Easy Returns: Keep it painless for your customers. Clear Logistics: Transparency builds trust. Personal Touch: Customize your interactions for a lasting bond. #customerexperience #salesforce #servicecloud #customerservice

Part of what motivates me in being a part of the Customer Experience Org is celebrating our customers success. Seeing them do great things at their companies and grow in their careers because of how they push the boundaries and set the bar in B2B Marketing! Pretty awesome. We celebrate these success and honor these customers with our annual SMART Awards. Check out this years winners! #customersuccess #b2bmarketing We're excited to announce the remarkable winners of Demandbase's 2023 SMART Awards. These outstanding organizations are leading the charge in B2B go-to-market and setting new standards for success. Join us in honoring them: 🏆 Palo Alto Networks — Omni Award, 1st Place Enterprise 🏆 DocuSign — Omni Award, 2nd Place, Enterprise 🏆 Thales — Omni Award, 3rd Place, Enterprise 🏆 Workato — Omni Award, 1st Place, Mid-Market 🏆 XiFin, Inc. — Omni Award, 2nd Place, Mid-Market 🏆 Kahua — Omni Award, 3rd Place, Mid-Market 🏆 Workday — Bullseye Award, 1st Place, Enterprise 🏆 Palo Alto Networks — Bullseye Award, 2nd Place, Enterprise 🏆 Clario — Bullseye Award, 3rd Place, Enterprise 🏆 Tricentis — Bullseye Award, 1st Place, Mid-Market 🏆 meQuilibrium — Bullseye Award, 2nd Place, Mid-Market 🏆 Monotype — Bullseye Award, 3rd Place, Mid-Market 🏆 ServiceNow — Impact Award, 1st Place, Enterprise 🏆 Verizon Connect — Impact Award, 2nd Place, Enterprise 🏆 Camoin Associates — Impact Award, 1st Place, Mid-Market 🏆 Salesforce — Insight Award, 1st Place, Enterprise 🏆 SAP Concur — Insight Award, 2nd Place, Enterprise 🏆 MoEngage. — Insight Award, 1st Place, Mid-Market 🏆 StreamSets Inc., a Software AG Company — Insight Award, 2nd Place, Mid-Market 🏆 Ignitium: ABX Orchestration — Insight Award, 1st Place, Partner Recognition Congratulations to all the winners! 🌟 Join in on the celebration and get all the details in our press release: