By The Sea Resorts’ Post

How do you increase front desk staff retention? NEVER assume they know how to do it. TRAIN them for SUCCESS. Give yourself a TIME LIMIT to get them trained. Set expectations. Bonus structure.

Efficiency meets profitability. Our services not only lighten your front desk staff's workload but ensure smoother operations overall. 💪🌟 #StreamlineOperations #FrontDeskSupport #Doctors

Efficiency meets profitability. Our services not only lighten your front desk staff's workload but ensure smoother operations overall. 💪🌟 #StreamlineOperations #FrontDeskSupport #Doctors

Does your current PMS easily allow for your front desk staff to converse with your guests while adding extra revenue to your bottom line? If you are curious about this concept, message me to learn more.

𝐓𝐨 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧 𝐚 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐚𝐧𝐝 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐟𝐫𝐨𝐧𝐭 𝐝𝐞𝐬𝐤, 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐚𝐫𝐞 𝐧𝐞𝐜𝐞𝐬𝐬𝐚𝐫𝐲: 1. Organized workspace 📋 #organizationmatters 2. Computer and software 💻 #techsavvy 3. Telephone and communication devices 📞 #communicationiskey 4. Guest registration and records 📝 #guestinformation 5. Key card management 🔑 #keycardmanagement 6. Payment processing 💸 #paymentprocessing 7. Staff training 📚 #staffdevelopment 8. Clear policies and procedures 📄 #policiesandprocedures 9. Effective communication 💬 #effectivecommunication 10. Continuous improvement 📈 #continuousimprovement 11. Security and privacy 🔒 #securityandprivacy 12. Emergency preparedness 🚨 #emergencypreparedness A well-maintained front desk is key to a smooth hospitality operation! 📋💻📞 Ensure efficiency and guest satisfaction with these essential elements! #frontdeskmanagement #hotelmanagement #efficiencymatters

Working as a waiter is a major eye opener. Same goes for IT Helpdesk #support. I have held both those positions and learned a ton about #superiority complexes. While not at the top of the "food chain", both waiters and Helpdesk agents are critical to keeping the business operational. In both roles, I've learned that even the seemingly "low-level" positions are essential. Apparently, not common knowledge. Maybe those who acted superior never held a junior role. Maybe they think they are the best thing since sliced bread. 🤷♂️ Don't know and don't care. Fact remains, I always try to befriend my waiter and local #IT help. Besides for basic human curtesy, having them on your side can be super helpful. #essentialroles #careerdevelopment #everycogmatters #helpdesk

Front Desk Diaries🛎️ Let me give you a sneak peek into the world of being a Front Desk wizard in the hotel realm. 1. Key Card Chronicles: Ever feel like a high-tech wizard when you hand out those room keys? It's all fun and games until a guest tries to unlock their door with a credit card, a library card, and what seems to be a grocery store discount card. 2. Small Talk Tango: Engaging in small talk is an art form. I've discussed the weather so much that I'm considering applying for a meteorology degree. 3. Lost in Translation: Deciphering reservation notes is like solving ancient riddles. "Guest prefers pillows shaped like dinosaurs" – challenge accepted! 🦕 4. Elevator Diplomacy: Convincing the elevator to cooperate during peak hours is like negotiating a peace treaty. "Please, dear elevator, one more guest won't hurt!" 5. Unpaid Early Check-In/Check-Out Comedy: Unpaid early check-ins and check-outs are our special comedy feature. It's like announcing a surprise exam – suddenly, everyone becomes a master of selective hearing, as if the term "additional charge" is a foreign language! 🤷 6. Dilemma: Explaining the concept of payment for early check-ins and late check-outs is an intellectual challenge. It's like asking a cat to solve a Rubik's Cube – confusion, wide-eyed stares, and an impressive display of pretending to not understand basic transactional language! 🤯💳 7. Smile Stamina: Ever smiled so much that your face feels like it's auditioning for a toothpaste commercial? Front desk life, where we're always camera-ready for guest arrivals! 😁 8. Coffee, My Precious: Coffee is the elixir of front desk survival. It fuels our enthusiasm for check-ins, helps us decode cryptic notes, and enables us to perform magical acts of hospitality. Here's to the Front Desk warriors – the unsung heroes of hospitality, the masters of multitasking, and the keepers of the hotel realm's sanity! 🏨💼 #FrontDeskFun#HotelHumor

In my first job as a server at a 24-hour restaurant, I gleaned invaluable lessons in work ethic, customer service, and flexibility. Despite being a high school student with restricted work hours, I often found myself fielding panicked calls from my boss, urgently requesting me to cover third-shift weekend slots. These late-night shifts, from 10 pm to 6 am, primarily catered to a clientele of drunkards and late-night diners. Refusing my boss was never an option I entertained. Instead, I consistently stepped up to the plate, shouldering these additional responsibilities without hesitation. This experience instilled in me the core values of diligence and dedication from an early age. Navigating the challenges posed by inebriated customers taught me the art of diplomacy, patience, and adaptability. Each encounter with a difficult customer served as a lesson in grace under pressure and the importance of maintaining professionalism in any situation. My commitment to my job and readiness to go the extra mile not only earned the respect of my colleagues but also laid the groundwork for a strong work ethic that continues to guide me in my professional journey. These formative experiences have equipped me with the resilience and determination necessary to thrive in any work environment. At CodeClouds we take the same professionalism and dedication to building your next dream project and turning it into a masterpiece. If you need expert development help, let's talk!

The Power of a Smile: The Front Desk Administrator's Secret Weapon In the world of business, first impressions matter. When it comes to making a positive initial impact, the front desk administrator plays a pivotal role. They are often the first point of contact for anyone walking through the organisation's doors, and their attitude can set the tone for the entire interaction. This is why having the right attitude as a front desk administrator is absolutely critical. Think of the front desk as the organisation's interface – the welcoming face that represents the company's values and culture. With this in mind, it's not hard to understand why a simple smile when greeting clients can go a long way. A smile: 1. Is contagious and can instantly create a positive atmosphere. 2. Conveys confidence and approachability, which builds trust and confidence. 3. Helps nervous clients feel more at ease. 4. Enhances Brand Image: Reinforces your company's friendly, customer-focused image. 5. Lifts colleagues' spirits, fostering a more pleasant workplace. 6. Can help navigate challenges more effectively. Remember, even when life gets tough, a smile can make a world of difference. Your attitude is your superpower as a front desk administrator. Keep smiling and brightening up every interaction! #CustomerService #FirstImpressions #SmileAtWork

I was away at the weekend. I was sorting my stuff out to leave the hotel I stayed in and just after 0900, just before I was ready to head out, the fire alarm went off. I’ve known it happen before, and be silenced as quickly as it started. But this time the bells rang a little too long. Leaving my stuff behind and hoping it was a false alarm as I had somewhere to be, I headed outside. There were two staff members in this hotel. One on reception, and one a housekeeper who didn’t speak English. Both were covering from a different hotel. Neither knew what to do with the alarm. Yes - chaos! Training isn’t something you do once. Inductions and procedures are different for different sites. Even if the equipment is the same, there are differences. At the weekend one vital piece of information was missing - the alarm code. Health and safety is what gets everyone home, not something you just hope works. In any setting, not least in a hotel full of guests on a Saturday morning. Just like everything in business it takes time and effort to get right. And time and effort to keep right. I am not a procedure person, I have to plan all I do to make sure I don’t forget something. Maybe that’s why I do what I do. My focus is people, and I know it takes work to get the rest right. https://lnkd.in/etiV8da7 #healthandsafety #healthandsafetytraining #mindset #hundredacre #mysafeplace #everyonessafeplace #dowhatyoulove #lovewhatyoudo