Reflecting on an extraordinary week at #ZendeskShowcase in Europe. It was great to spend time with our EMEA teams and customers. Zendesk is steadfast in its mission to power exceptional service for every person on the planet. We’re accelerating our mission with exciting investments in our product roadmap, building AI with the belief that the customer is always human. It was invigorating to engage with the host of industry speakers at #ZendeskShowcase, all at the forefront of spearheading this transformative era for CX and EX.
🥳 #ZendeskRelate 2024 is just days away! Tune into Zendesk CEO Tom Eggemeier's keynote address, streamed live to your timezone: https://zdsk.co/3TI4xrW
A sneak peek of what to expect:
🔮 Tom's vision for the future of exceptional customer and employee experiences
🚀 How to revolutionize your customer support with AI
⚙️ Demos of the latest product innovations to help your business
We've had the amazing 🙌 opportunity to talk to so many who are attending #zendeskrelate 2024! Conversations about where AI fits into support, 🔨Build v Buy 💵, and the potential impact of increased operational efficiency.
If we haven't had a chance to connect and you are here at the Zendesk conference, send us a DM (Aakrit Prasad, Bobby Napiltonia, or Naomi N.) and we will find time to answer your questions.
#customersupport#supportagentsuccess
The World of Customer Support is changing…..are YOU ready for what’s next?
YOUR customers are waiting….or about to leave ya!!!
GenAI is here and real!!!! See how we at AptEdge are helping companies of all sizes manage their “answer sprawl”. Yep….. knowledge is everywhere and we make it consumable. And more importantly easy for your agents!!!!
#zendesk#answers#customersupport#genai
We've had the amazing 🙌 opportunity to talk to so many who are attending #zendeskrelate 2024! Conversations about where AI fits into support, 🔨Build v Buy 💵, and the potential impact of increased operational efficiency.
If we haven't had a chance to connect and you are here at the Zendesk conference, send us a DM (Aakrit Prasad, Bobby Napiltonia, or Naomi N.) and we will find time to answer your questions.
#customersupport#supportagentsuccess
TODAY!!!! As we kick off 2024, it’s the perfect time to get your own revolutionary AI strategies underway — but where do you start?
In this interactive webinar, we’ll demonstrate how Twilio Segment’s Customer Data Platform and CustomerAI helps businesses collect and activate trusted data to predict and generate 1:1 customer engagement in real time and at scale.
How are you incorporating GenAI and Customer Journey Analytics (CJA) into your strategic approach? Customer Service & Support leaders: GenAI stands at the forefront, enabling personalized journeys that go beyond traditional chatbots. Blend supports clients on this transformative quest
Momentum from GenAI is shaping a self-service revolution, overcoming challenges with a vision for conversational interfaces. Leaders are also investing in CJA to understand interactions holistically.
Check out Gartner's 2-minute POV.
#CustomerService#GenAI#CXRevolution#CustomerInsightshttps://lnkd.in/gEUabXQv
#2 Product of the Day 🚀 - help us top the day!
Another great launch by team Olvy on Product Hunt, introduce Olvy 3.0 - the world's first AI auto-listener. So many teams struggle in listening to their customers. Even if they talk to their users daily, the amount of feedback coming in can be overwhelming and sitting in data silos such as Zoom, Intercom, Slack, Salesforce, and Zendesk. Olvy solves this by integrating into each channel you talk to your customers on, and using LLMs to identify and process the feedback coming in.
Check it out on Product Hunt 😺 - URL in comments
Arnob MukherjeeNishant AroraSiddharth VermaRyan TanRohan Sood
Extra! Extra! Read all about it! 📣 After interviewing thousands of consumers across 20 countries, the Zendesk #CXTrends research found that they have high hopes about how AI will revolutionize customer service.
Partners, you can bet your bottom dollar #ZendeskAI is up to the challenge. 😎 Get a copy of the white paper and discover how businesses can embrace tech, remain competitive, and meet expectations. 📰 → https://zdsk.co/3KSWUuV
Raise your hand if you've ever been frustrated on a support call, struggling to explain an issue over the phone? 🙋♀️
Well, those days are over thanks to the game-changing SnapCall solution we're featuring at the Zendesk Showcase in London TODAY!
SnapCall allows your customers to simply record a video showing the problem they're facing. No more confusing back-and-forth - our AI provides full visual context upfront:
✅ Transcribes video for easy reading;
✅ Identifies key details like serial numbers, diagrams etc.
✅ Classifies the issue & surfaces relevant knowledge base articles;
Your support team gets the complete picture from the start, resolving queries up to 46% faster. Talk about an amazing customer experience!
We're pumped to demo SnapCall's capabilities live at this event. It's going to be a morning packed with inspiring keynotes, networking with top CX innovators, plus food, drinks and a lively atmosphere.
If you're attending the Showcase, We'd love to connect! Drop a 👇 below and let's discuss how asynchronous video can transform your support operation.
The SnapCall team will be in London - so let's meet and say hi to Arnaud Pigueller, Brendan Devine, Alessandro Angioni!
Reimagining customer service starts today with SnapCall!
#CustomerService#AI#VideoAI#LondonTech#CXInnovation
On-demand webinar: Tap into the hidden data from live agent conversations, and build a better bot 💻
Here’s what you’ll learn:
🤖 AI-based technology that classifies both virtual and live agent interactions into Conversation Topics, for easy search and discovery
📊 Performance insights that follow every conversation as it progresses from chatbot or voicebot, to live agent, based on topic
💁 Agent Experience Score, a topic-based metric, that helps you spot automation candidates, based on how customers interact with live agents
🚀 Where to start with live agent data and insights to upgrade virtual conversation flows
Watch on-demand here ➡️ https://hubs.li/Q024nCkK0#chatbotanalytics#botperformance#WysdomOperationsCenter
Executive VP WW Sales @ Foxit | Generative AI, Intelligent Document Platform (PDF/Electronic Signature)
2wCongratulations hope all is well