Craig Seiler’s Post

“You don’t want your customer to have to learn your org chart, especially in a 400,000-person organization.” -- Charles Worthington, CTO at the U.S. Department of Veterans Affairs.   Insights from Charles Worthington are more apt today as government agencies, like the VA, struggle to keep up with citizen expectations. The agency faced all the challenges that many encounter today: manual processes, tighter budgets, legacy IT systems… In 2016, only 55% of Veterans said they trusted the VA.   While there are always more CX to-do’s, the VA is a prime example of how digital transformation can turn CX around. The result? Today, 90% of Veterans report positive experiences specifically with VA healthcare. WOW!    Great article about the VA’s transformation journey to offer a better citizen experience: https://lnkd.in/gMX-JqmW   #NowGPSWorks 

During our collaboration with Medicare Planos de Saúde, we addressed critical challenges that put their customer retention and financial performance at risk. Our strategic engagement was designed to turn these challenges into opportunities for growth and improvement. Medicare experienced customer retention issues, which impacted market stability and growth potential. As a result, we conducted an analytical review to identify underlying problems and potential solutions. With this, we enhanced the client's retention capacity by integrating advanced data analytics and strategic controls, reinforcing their market position and customer trust. These interventions addressed the immediate challenges and laid a foundation for sustained operational excellence and strategic agility. Know more here: https://lnkd.in/d43cANWV. #StrategicPartnership #Medicare #Successcases

Having all #healthcaredata - incident reports and #claims data, integrated into one system simplifies the claims process, improves #communication and coordination between #employees and departments and allows for streamlined #workflowautomation. https://lnkd.in/g8NeR9Kk #claimsmanagement #healthinsurance #insuranceclaims

2023 has been a momentous year of recognitions for Clarify Health. Read why we were recognized 10 times by key industry analysts and market intelligence platforms. Check out the full details here. https://lnkd.in/eSuCjv5w #customerservice #analysts #customersatisfaction

BREAKING NEWS: ✅Forging a new path ✅Transforming the landscape of the Healthcare Revenue Ecosystem ✅Breaking the dichotomy of mission preservation OR financial performance ✅Creating of a Third Option … the “AND” Solution ✅Optimize your margin. ✅Expand your mission. ✅Sustain your culture. ✅Have it all! Capta is proudly helping non-profit healthcare systems achieve exceptional financial performance without compromising their culture or independent identity so that they can continue to function as a community-focused provider.

Join us for a webinar with review for Q4 and update for Q1!

About this project Goals -Display the Total Revenue from each branch of the hospital. -Display the most diagnosed illness realized by all the branches. -Gain new insights from the provided data. Insights - One of the insights I realized from my analysis was the hospital recorded the most diagnosis in the month of June, which would make sense as it was the coldest time of the year therefore the staff would require to prepare measures that would help them be better prepared with the influx of diagnosis during that time of the year. - Realizing the most diagnosed illness would help the medical team be better prepared to re-stock on medicine and be better prepared for the future. - Cash was the most used method of payment for all the branches and having more information about the different Insurance companies would provide more insight as to better allocate the medical team on different areas that need improvement or boost performance and prevent under staffing for a particular department related to the payments sections.

Let's face it, claims can be a hassle. That's why we took a different approach.💡 With Pacific Life Workforce Benefits event-based claims, customers only need to submit one claim per event, and then we do the rest, evaluating your submission and automatically generating claims on all related coverages. Put simply, it's one event, one submission, and maximized payments. Find out how this approach can benefit your clients. Learn more, https://lnkd.in/gasRXaGc #SupplementalHealth #LifeInsurance #EmployeeBenefits

When you or a loved one is going through a health-related hardship, the last thing you want to deal with is an antiquated claims process… That’s why we’re approaching it differently! See for yourself how our event-based claims approach harnesses the power of ONE, and puts employees FIRST.

Because public #largelanguagemodels learn from the data that users submit, in this AM Best webinar, Xceedance CEO Arun Balakrishnan emphasized insurers must be cautious about the information they expose. Watch the full webinar here: https://lnkd.in/g-N7qfRS.