1. Find a quiet space
2. Give the customer time to settle
3. Establish a courteous relationship, in which you identify yourself and your role, as well as saying what the aim of this meeting is.
4. Note this, and your customer's details.
5. Be a listener. Ask your customer what s/he sees as his/her difficulty.
6. Make notes, if possible very discreetly.
7. Read your notes back to your customer and ask if they accurately represent what s/he feels.
8. If s/he agrees,ask what s/he would like you/your company to do.
9. Check that you have understood 8.
10. You can say:
"We'll pass this on to the appropriate department"
"We'll get back to you (in two or three days)"
"Thank you for your input. Please give us a little time to see what we can do"
"I'm afraid this is something I cannot resolve here and now. Leave it with me, please."
--
2w@اريد عمل من المنزل للغه الألمانيه