As I walk my dog, I trek past the same houses every morning. It’s not uncommon for me to see lawn and landscape service companies at work.
It’s so ordinary, that I can’t remember taking time to stop and watch the work of any of these companies being done.
My lack of attention to their work is due partially because it’s a pretty routine sight. However, it is also because after being in Florida for 20 years, I am used to seeing most Florida lawn service teams attack people’s yards like a swat team on a mission.
They jump out and work so quickly to get the job done. It’s not really about quality. It’s more about check the box, it’s done, now let’s get the hell out of here.
However, on Saturday morning, I couldn’t help but notice a team member of a company I passed. He wasn’t going like hell, he was meticulously cutting shrubs.
I paused to see the way he was working with concentration, pride and precision.
It made me look around at the work he had done, and notice that the yard all around him looked amazing.
It made an impression on me.
I continued watching him work with excellence for about 15 seconds more before I seemed like a stalker and needed to move on.
But before I walked away, I felt the urge to take this picture of their company truck. I didn’t think much about it.
However last night, as I saw the photo in my weekend shots — I was struck by how odd that was for me to do.
I don’t make it a habit of taking pictures of trucks, or staring at people. But the work ethic and commitment of one individual stopped me and made me want to learn more about this company.
In fact, I not only wanted to know who the company was, but the photo is evidence that I wanted to MAKE SURE that I wouldn’t forget them.
That is the impact and influence that one team member can have.
The landscaper wasn’t selling me, his effort and commitment was inspiring me.
It was awesome.
If you have team members who create exceptional experiences through pride, dedication, and commitment—make sure that you value, understand and embrace the impact that they make.
They are the ones who possess the ability to to make something ordinary feel extraordinary.
#EveryoneIsAnInfluencer
Collaborative executive leader | Optimizing organizational performance and efficiency | Savvy relationship builder | Strengthen partnerships and teams to support the mission | Promoter | Maximizer
1wCongrats Meredith Hurd! You joined a great team! Here’s to your future Alaska visit! 🎉