Emma Lo 🧩’s Post

It's the product that does the heavy lifting – guiding users from A to Z. But even the best onboarding can't cover it all, especially customers who may need a personal touch. So, when should you consider adding a sales-assist to your product-led strategy? 🏷️  If your SaaS product has a complex sales process with complex customization requirements, a sales support team can help you overcome these complexities. 📈 If your inbox is overflowing with users needing extra help, it’s a sign. Your customers are looking for guidance, indicating it's time for a sales-assist to step in. 🚀 When your SaaS is on the fast track, adding new features can complicate the user experience. If users start to stumble, a sales-assist can smooth things out. #saas #salesassist #customersuccess #salesstrategy #useronboarding

#saas companies - where is your effort and focus going? Sign up is a very important stage in your funnel Getting users signed and account created is such a huge step and looks great for your MQLs/SQLs But the true revenue needle mover is what happens next... How much engineering and user experience effort are you giving to onboarding? How are your guiding users to a carefully planned series of magic moments? All the way until they say "holy sh*t, this software is incredible" Getting users onto your SaaS is only a small part of the battle, the real challenge is getting them to stick around long enough to benefit from the superpowers your product gives them P.s these %s are just indicators, please don't take them literally! #saasmarketing #userexperience

Did you know that 86% of customers are more likely to stick with a company that invests in onboarding? 📈 Yet, not all SaaS businesses prioritize this crucial step. But you can! 💪 Discover expert insights for effective SaaS customer onboarding in our recent article. Learn how to proactively investigate customer pains, leverage the power of 'newbie thinking,' set up a clear onboarding structure, and incorporate self-service options. Elevate your onboarding game with personalized strategies and actionable tips! 🚀 https://lnkd.in/eu_4sVd3 #EverHelp #SaaS #onboarding

Many SaaS companies see onboarding as just training. They focus on basics like setup and tutorials but miss the bigger picture. Driving behavior changes that lead to long-term measurable success. Without behavior change, users may never fully engage with your product. They stick to old habits, miss key features, and eventually churn. Imagine pouring resources into acquiring users only to see them leave because they didn't experience the value your product offers. It is not just frustrating. It is costly. Solution? Turn onboarding into a behavior-changing experience. To transform your onboarding from a mundane process to a behavior-changing experience, consider these innovative strategies. #saas #customersuccess #customeronboarding #churn #csm

In a world where options are abundant and attention spans are short, simplifying the onboarding process is the key to success. 🎯 Dragging out the onboarding process is a recipe for disaster. Customers get frustrated, and some may leave, costing you revenue. But here's the game-changer: Keep onboarding short and sweet for that stellar first impression. 🌟 How? Enter Value-Based Onboarding. 🚀 - Start by understanding your customers' goals. Ask them directly! 🤝 - Now, you know what they need for success. Instead of overwhelming them, focus on the features that matter most to them. This ensures a direct, personalized experience. For deeper insights, check our latest blog post: https://lnkd.in/dtfKsFmP What's your go-to tip for simplifying onboarding? Share below! 👇 #CustomerSuccess #Onboarding #SaaS #ValueBased #UserExperience #OnboardingSurvey #SaaSSurvey #productsurvey #SurveySensum

🚀📊 SaaS Success Unveiled: The Roadmap to Rapid Growth In the realm of SaaS, success stories light the way to rapid growth. Let's uncover the strategies that pave the road to these exceptional achievements. Navigating User Onboarding 👥 Success begins with a smooth user onboarding journey. Explore the tactics that not only attract users but also ensure they become long-term advocates, driving rapid expansion. Crafting the Perfect Product-Market Fit 📈 Delve into the art of achieving the ideal product-market fit, where SaaS solutions align perfectly with the needs and desires of their target audience. Scaling Strategies 🚀 Scaling is a strategic ascent. Discover the tactics employed by SaaS companies to sustain growth while maintaining their initial vision and mission. The Power of Customer Focus 🎯 At the heart of SaaS success lies a customer-centric approach. Learn how customer feedback and satisfaction propel SaaS companies toward rapid growth. SaaS success is not a mystery; it's a well-illuminated path. How are you charting your journey toward rapid expansion? #SaaSSuccessRoadmap #RapidExpansion #UserOnboarding #ProductMarketFit #ScalingStrategies #SmartClick

🚀📊 Unmasking SaaS Triumphs: The Blueprint for Rapid Growth In the ever-evolving SaaS landscape, success stories serve as the blueprint for rapid growth. Let's unveil the strategies that power these remarkable journeys. Mastering User Onboarding 👥 Success begins with a seamless user onboarding experience. Dive into the techniques that ensure not only user sign-ups but also long-term loyalty, fostering rapid expansion. The Magic of Product-Market Fit 📈 Discover how SaaS companies work their magic to achieve the perfect product-market fit, aligning their solutions precisely with their target audience's needs. Scaling Wisely and Swiftly 🚀 Scaling isn't a leap; it's a strategic leap. Explore the tactics employed by SaaS companies to achieve sustainable growth without losing sight of their initial vision. Putting Customers First 🎯 The core of SaaS success is a customer-centric approach. Learn how customer feedback and satisfaction become driving forces in the quest for growth. SaaS success isn't a secret; it's a well-crafted strategy. How are you shaping your path toward rapid growth? #SaaSBlueprint #RapidExpansion #UserOnboarding #ProductFit #ScalingStrategies #SmartClick

Your team's ability to identify and amplify that one core use case that truly resonates with your users can be the key to your SaaS success story. 🚀 It's not about throwing everything at the wall and hoping something sticks. It's about nurturing the talent within your team and empowering them to craft solutions that truly matter. Get this right, and your product will be more than just software – it will become a game-changer. 💡 #saas #saasgrowth #saastalent

Your team's ability to identify and amplify that one core use case that truly resonates with your users can be the key to your SaaS success story. 🚀 It's not about throwing everything at the wall and hoping something sticks. It's about nurturing the talent within your team and empowering them to craft solutions that truly matter. Get this right, and your product will be more than just software – it will become a game-changer. 💡 #saas #saasgrowth #saastalent

How do we guide our customers to adopt new features, ideas, tools, and workflows? A good starting point is WIIFM – What’s in it for ME (from the Customer’s viewpoint). 1. Enthusiasm or Thrill to try something new : Some people love trying new things, these are what we call technology enthusiasts or early adopters. Identify these key stakeholders within the customer's organization who are enthusiastic about the change. Empower these early adopters first. These individuals can become your allies in promoting and driving adoption among their peers. 2. Outcomes: Showcase success stories. Highlight case studies or testimonials from other customers who have successfully implemented the change and got positive outcomes (outcomes which this customer cares about and not superficial outcomes). 3. Make it their thing/initiative : Encourage feedback from customers throughout the process and beyond. Actively listen to their suggestions and incorporate them into future iterations, making them feel that the new feature, product is actually theirs and not just yours. Until next time, share what you are doing. What's working for you and what's not working? ……………………………………. PS: Wanna become better at customer success - retain, grow and help your customer, visit--> https://successguardian.in #saas #customersuccess #customerretention