📅 Save the Date! The 2024 Atlanta Contact Center Executive Forum is happening on July 25, 2024! Don't miss this opportunity to gain actionable insights from top professionals in the industry. Learn how to enhance customer service, drive operational efficiency, and stay ahead of the curve with AI-powered solutions. 🎧📞 🔑 Keynote Presentation: Leadership in Contact Centers: Providing Valuable Strategies and Insights for Driving Success: Acuera President and Author of 7 T Success System Casey Kostecka. 💡 Expert Talk Sessions: Contact Center Best Practices, Creative Workforce Management Strategies and Forward-Looking Perspectives on the Evolving Landscape shared by Jewelry Television VP of Customer Service, Operations and Logistics, Tolly Harris. How to Master a Data-Driven Narrative that Engages Your C-Suite presented by FTD VP of Customer Care, John McCahan. Voice of the American Workforce, Contact Center Survey Results and Economic Trends presented by Employbridge VP of Contact Center Solutions, Michelle Crotty. Thank you to our sponsors Call Design North America, Assembled and Observe.AI! 🔗 Learn more and secure your spot today: https://lnkd.in/etiXQxjC
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Our 2023 benchmarks report breaks down material review times by market segment. But what does this mean? And how can organizations of various sizes use these benchmarks to inform their own process and operations? In this episode of the Benchmarks Symposium, VP of Customer Success Jessy Horrell joins to break all of this down and provides some material review best practices for organizations of all sizes to consider. Download the report here: https://hubs.li/Q0295bCf0
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AVP Healthcare | Digital Transformation | Healthcare IT | Payer | Payvider | BPaaS | Automation | RPA | AI | CX | PX | Analytics | Data | Advisory
Listen to Sutherland CX leader and expert Jeff Mortlock and our friends at Forrester. Reach out to discuss how SutherlandCXM can transform your contact center in healthcare. #Sutherlandconnect #Sutherlandcx360 #AI #Automation
In the world of contact center transformation, success isn't always guaranteed. Recently Sutherland’s experts Jeff Mortlock and Noah Beltran were joined by featured Forrester speaker Max Ball, exploring some common roadblocks: 🧑 Lack of commitment from the top 🥅 Silos and disconnected goals 🤺 Reactive instead of proactive approach Watch our webinar today to shape your strategic transformation. https://bit.ly/48QI9TI #SutherlandCXM #SutherlandInnovation
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HRBP I Transformation Architect I Unleashing Human Potential to Propel Business Growth
In the world of contact center transformation, success isn't always guaranteed. Recently Sutherland’s experts Jeff Mortlock and Noah Beltran were joined by featured Forrester speaker Max Ball, exploring some common roadblocks: 🧑 Lack of commitment from the top 🥅 Silos and disconnected goals 🤺 Reactive instead of proactive approach Watch our webinar today to shape your strategic transformation. https://lnkd.in/ef8Ttpx6 #SutherlandCXM #SutherlandInnovation
Transforming The Contact Center from a Source of Cost to a Center of Value
sutherlandglobal.com
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/eMQwufYi
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Journalism, Marketing and Public Relations BA (Hons) Graduate & Marketing Coordinator at Impellam Group.
Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/e3KuVMF6
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In the world of contact center transformation, success isn't always guaranteed. Recently Sutherland’s experts Jeff Mortlock and Noah Beltran were joined by featured Forrester speaker Max Ball, exploring some common roadblocks: 🧑 Lack of commitment from the top 🥅 Silos and disconnected goals 🤺 Reactive instead of proactive approach Watch our webinar today to shape your strategic transformation. https://bit.ly/48QI9TI #SutherlandCXM #SutherlandInnovation
Transforming The Contact Center from a Source of Cost to a Center of Value
sutherlandglobal.com
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/eizrP6fF
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BlueConic Lead Principal, Retail Customer Success Khurram Moiz and CGT - Consumer Goods Technology Editor-in-Chief Lisa Johnston explore the importance of aligning marketing goals with broader business objectives. Discover how this strategic alignment drives meaningful conversations, propels business growth, and ensures relevance in investments. Watch the full discussion here: https://bit.ly/3QeGUa1
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/eHT8rWaF
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In our 2023 State of Promotional Review Benchmarks Report, we present both mean and median process benchmarks. What's the difference? What's the value in capturing both? What does each tell us about the MLR process? We break down all of this and more in our latest Benchmarks Symposium video series with VP of Customer Success, Jessy Horrell. Download the report today: https://hubs.li/Q02b2m5T0
