We're #hiring a new Help Desk Support Specialist in Golden, Colorado. Apply today or share this post with your network.
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#hiring Application Support Supervisor, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs #HRRecruitment Apply: https://lnkd.in/g_PmvbsZ DataStaff, Inc. is currently seeking an Application Support Supervisor for a long-term contract opportunity with one of our direct clients in Atlanta, GA. This position is hybridResponsibilities: Supervises a team of IT professionals that define, develop, and maintain information systems within the organization. Reports to IT Manager.Assign the issue tickets, prioritize them, ensure the tickets are attended to in a timely manner and addressedManage all relevant communication with the users as well as the external stakeholders connected to the issue.The Supervisor is also responsible for ensuring that all team level tasks are actively managed, logged, tracked, monitored, and reported appropriately following the established practices and protocols established.Read and Understand Provided Application Documentation:Application documents will be provided to use as reference while providing technical assistance to end users.Research and Attempt to Resolve Tier-I GIMS Issues:While the Tier-I support team will handle most typical workflow related questions, the Tier-II support team will be required to support any issues where users are experiencing unique challenges from going through all the steps accurately and yet not able to complete their assigned tasks. These will most commonly arise from a phone call but in certain cases, the issues may be reported via email. In some cases, the Tier-II support team will work collaboratively with the Tier-I team to resolve the issue, and on other occasions, the Tier-II team may be required to work directly with the end user.Assume ownership of Issue Log of all issues:The Supervisor will be required to establish an issue log with the Tier-II support team to maintain a tracker of all support issues presented with the corresponding status as follows:Date/Time of reporting.Issue ID.End-User name, company contact email and phone number.Issue title.Issue Details.Issues status.Assigned support staff.Date of resolution and final communication to end user.Document and Communicate Unresolved Issues to IT Staff:In the rare instance that the Tier-II GIMS App support team is not able to resolve an issue they will need to document the problem; the steps attempted towards resolution, and challenges faced, and send the information to the IT team for further analysis.Qualifications:Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.This position is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision cove
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Have YOU got what it takes ?
We are growing! Pratley is expanding and requires an IT Desktop Support Technician - West Rand, Gauteng. Send your CV to careers@pratley.co.za if interested in applying. #pratley #careers #vacancy #hiring #IT
Pratley Careers
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UX Designer with a Strategic Edge | Bridging User-Centric Design and Sales Expertise for Exceptional Digital Experiences
Boost this above the 10 quick things you can do to master Excel.
Systems Administrator | Systems Analyst | Technical Support Specialist | Customer Support Analyst | Help Desk
I just want a job, please. Location: Atlanta, GA / Southeast Region Positions: IT Systems Administrator / IT Systems Analyst / Application Support / Product Support Analyst / Service Desk Analyst Pay: Negotiable On-site, remote, and hybrid ANYTHING Thankful for an opportunity #openforwork #readytowork #hireme #informationtechnology #linkedin #recruiters
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#hiring Service Desk Analyst, San Antonio, United States, fulltime #jobs #jobseekers #careers #SanAntoniojobs #Texasjobs #ITCommunications Apply: https://lnkd.in/dT8kxxTc Service Desk AnalystHybrid - SATX US Citizenship RequiredSupports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete Job ResponsibilitiesPerforms a variety of advanced user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues. Collects screenshots and other data for use in troubleshooting, then act as a liaison between the client and program developers. Performs initial problem analysis and triages problem to technical staff when appropriate. Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact. Responsible for knowing when to escalate an incident, resolves advanced questions to problems associated with account administration, system navigation/functionality, access and FAQs. Compiles and regularly maintains a log of Frequently Asked Questions
https://www.jobsrmine.com/us/texas/san-antonio/service-desk-analyst/445397289
jobsrmine.com
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In the world of recruitment, finding the perfect candidate can often feel like searching for a needle in a haystack. But what happens when you're faced with the opposite challenge and have too many qualified candidates for a particular role? Our latest video discusses the process of narrowing down candidates when looking for a Senior Help Desk Technician. Check it out here: https://lnkd.in/eepbtaEH
How Our Helpdesk Technician Transformed Team Productivity - Clearmont Technologies
https://clearmonttech.com
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Opportunity
Good day Everyone, We are urgently looking for a talented skilled #SupportTechnician for an #IT Service company based in Rivonia, Johannesburg. They are currently running for 30 years! If you are interested and would love to be apart of their amazing Operations Division team, please be sure to take a look and apply for the position via the following link provided. #jobopportunity24 #supporttechnicians #itjobs #informationtechnology #technicians #desktop
Tier 2 Support Technician - Capital Recruit
https://capitalrecruit.co.za
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We are thrilled to have Merrick join the team! He's been a wonderful asset to Sublime. 💚 Get to know Merrick here! Q: Tell us a little about yourself - Married? Kids? Pets? A: I'm Merrick Hersom, a graduate of Franklin High School in Tennessee, Class of May 2022. My journey began in HuangGang, Hubei, China, where I was born. In March 2017, I was adopted by a loving American family. Single, no kids, and no pets Q: What is your role with Sublime? A: Desktop Support Technician. Q: What do you love most about working with Sublime? A: The most exciting part for me is the opportunity to ask questions and soak up knowledge from my amazing colleagues. Q: What are your skills at work? A: My skill set includes providing remote Level 1 (L1) support, technical knowledge, ticketing systems, remote troubleshooting, documentation, password resets, adaptability, basic networking. User access management. Q: How long have you been in this field? A: I've had a passion for IT since I was about 7 or 8 years old. In terms of professional experience, it's been less than a year. Q: What are 3 words to describe yourself? A: Curious, Observant, and Kind. Q: What is a fun fact about you? A: Well, I have a penchant for watching horror movies, even in broad daylight! Q: My favorite snack is: A: Takis!! Q: Sweet, Salty, or Savory? A: Salty. Q: My favorite sports teams are: A: Seahawks and Titans. Q: Favorite season? A: Fall. Q: Early bird or night owl? A: Night owl. Q: Have you tried turning it off and on again? A: Yes, because it solves almost everything!
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First read, comprehend and then consider Not looking for service desk job!!! Only remote and maybe only near Hanover on site jobs! Other requests will be ignored!!! >>> IMPORTANT<<< >>> the next request that does not understand. Has to pay a fee <<< This is the way!!!
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Talent Director @ CRG TEC | 5G, Connectivity, Telecoms, Smart Cities, Technology, Property, Engineering
More and more #ISPs and #MSPs are reaching out to CRG | TEC Recruitment They've all tried directly advertising on the likes of Indeed/Linkedin and the feedback from hiring managers is the same- inundated with unsuitable applications, taking them away from their day jobs. The view that there are lots of candidates in the #telecoms market- DOES NOT MAKE HIRING EASIER! Our consultants spend their days building candidate networks, so when you have a requirement, we complete the screening to meet the needs in a matter of days. All candidates know the end client and are happy to progress (we don't chuck CVs at vacancies) Hiring managers recieve a shortlist- usually 3-5CVs, all qualified and who meet the skills of the role and culture of the business. The result- CVs to interview rates of 90%- higher quality of interviews with fully engaged candidates (no ghosting!) offer to acceptance rates extremely high and time and cost to hire reduced. Drop me a message if you are feeling a similar pain- sm@crgtec.uk.com
Technical Network Support Paying £25 - 28k with benefits Warrington based (3 days a week in the office) I'm working on a technical #network support role that is working for an innovative #ISP here in the North West. We've seen this company grow rapidly over the past few years and they're showing no sign of slowing down any time soon. Due to an internal promotion, my client is looking for a customer facing tech support engineer with networking experience to join their team. Drop me a message for some more info. #NetworkEngineer
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📌 A Desktop Support Specialist plays a crucial role in contributing to your career growth and professional development in several ways: Technical Expertise✨ Working as a Desktop Support Specialist allows you to develop and enhance your technical skills. You become proficient in troubleshooting hardware and software issues, setting up and configuring systems, and managing network connectivity. These skills are transferable and can be valuable assets in various IT roles. Problem-Solving Abilities ✔ As a support specialist, you gain hands-on experience in diagnosing and resolving technical problems. This hones your problem-solving abilities and critical thinking skills, which are essential traits in any career, enabling you to address challenges creatively and efficiently. Customer Service Skills📍 Desktop Support Specialists often interact directly with end-users. This experience improves your communication and customer service skills, which are vital in any professional setting. Being able to understand and address user concerns effectively fosters positive interactions and teamwork. Time Management and Prioritization✨ Managing multiple support requests and tasks simultaneously teaches you how to prioritize and manage your time effectively. These skills translate well to any career where juggling responsibilities is necessary. In summary, a career as a Desktop Support Specialist equips you with technical skills, problem-solving abilities, customer service proficiency, and other essential qualities that contribute to your overall career growth. The experiences and knowledge gained in this role can serve as a solid foundation for pursuing more advanced roles in IT and related fields.📌 View our website 👇🏻 🌐 grandslam-it.com #technicalexpertise #problemsolvingskills #customerserviceproficiency #timemanagementskills #itcareerdevelopment #professionalgrowth #skillsforsuccess #careerinit #technicalproficiency #desktopsupportjourney
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