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𝗧𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝘂𝘁𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗶𝘀 #𝗱𝗶𝗴𝗶𝘁𝗮𝗹. While regulatory complexities, and post-pandemic uncertainties persist, tech-savvy customers are seeking seamless experiences, therefore flexible operating models, redesigned CX strategies, and automation are essential. Our senior leaders, Alison Dickson, Sonali Parande, and Louise Naylor, recently attended the Future of Utilities Summit. Here are their key takeaways from some of the sessions: ➡ Flexibility and Customer-Centricity: Understanding customers deeply goes beyond energy consumption, offering tailored solutions and proactive insights. Historical smart meter data boosts engagement and supports carbon neutrality. Flexibility is crucial, demanding adaptive strategies amidst evolving technologies. ➡ Evolution of Smart Meters: Beyond accurate billing, smart meters are now pivotal in sectors like healthcare, enhancing public health by monitoring indoor conditions, supporting our seniors, and promoting greener living. ➡ Digitalization and GenAI in Utility Operations: #Digitalization is transforming utilities, especially in the water sector, tackling floods, droughts, and dynamic pricing, revolutionizing energy grids. #GenAI automates tasks, enhances asset management, and personalizes customer interactions. Overcoming data security and workforce diversity challenges is key to maximizing these innovations. Curious about how Firstsource is shaping the future of utilities? Connect with Alison or Sonali to know more. #LifeAtFirstsource #FutureOfUtilities #CustomerCentric #Innovation

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