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If you’re using the terms “orientation” and “onboarding” interchangeably, you’re doing it wrong. Orientation is the immediate process that happens when a new person shows up on their first day. It typically includes a lot of paperwork, signatures and basic IT business. Onboarding, on the other hand, is a longer process. It starts with orientation, but ultimately it’s a more comprehensive process of integrating people into company culture and helping them thrive in their roles with the right support. “So, Michael, which is more important?” Both. You have to be excellent at both! Think of orientation as the first step of onboarding. But onboarding lasts for weeks. Ideally, it’s sometimes — but not entirely — a formalized process. And it’s especially important, by the way, for remote employees.

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