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The biggest complaint people have about onboarding for a new job? No clear point of contact for questions. It’s natural when starting a new job to have LOTS of questions — everything from “Where should I park?” to “Who signs off on this or that?” Often, HR teams bombard new employees with so much information in the very beginning that even if you told them whom to call for what, chances are, they won’t remember and will feel quickly overwhelmed with their own questions. One of the best ways to support a new employee is to make it easy for them to ask questions, even designating a specific “buddy” who can make sure they get all their questions answered. Likewise, during the hiring process, people tend to have questions, but at this phase, your best bet is to have a recruiter as your go-between. As one such professional myself for the past 28+ years, I consider it my job to get any candidate’s questions answered quickly without causing a drain on the resources of the client HR teams I’m working with.

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