Gen’s Post

Monday Media: E25 - All My X's Live In TX! No, I've only had one wife! We talk (or complain) about silos in our organizations creating challenges for creating seamless customer experiences. How the contact center won't talk to the digital team and visa versa. We in the "experience" teams can be just as bad. We need all of the teams across CX, UX, BX and EX to work together for the purpose of creating an exceptional Total Experience (TX)! #cxtransformation #cxstrategy #4rocks

Monday Media: E25 - All My X's Live In TX! No, I've only had one wife! We talk (or complain) about silos in our organizations creating challenges for creating seamless customer experiences. How the contact center won't talk to the digital team and visa versa. We in the "experience" teams can be just as bad. We need all of the teams across CX, UX, BX and EX to work together for the purpose of creating an exceptional Total Experience (TX)! #cxtransformation #cxstrategy #4rocks

Embark on a journey through the fundamentals of Customer Experience (CX) with our 'Back to Basics' series, designed especially for those venturing into the world of CX for the first time. Whether you're transitioning from another discipline or simply seeking a solid grasp of CX essentials, this series is your trusted companion. Our latest instalment, 'CX VS. UX: UNDERSTANDING THE DIFFERENCES AND OVERLAP', unravels the intricate relationship between User Experience and Customer Experience. https://lnkd.in/e2DqwHFG 🌟 Share this resource with fellow beginners to provide them with a seamless introduction to the world of CX. Let's cultivate CX expertise, one foundational block at a time. 🏗️ #CustomerExperience #BackToBasics #CXBeginnersGuide #BuildingCXFoundation

Acronyms fill our lives and the experience domain is no different. CX for customer experience, UX for user experience, EX for employee experience and DX for digital experience while PX (patient experience) and LX (life experience ) are making their way into the business landscape. These experiences are really chasing the same goal, delighting and engaging people. The "experience" paradigm has a lot of moving parts and can be complex at times. Having a customer experience business partner by your side helps. Ask how I can help by reaching out today.

To earn and retain customer loyalty, #FinancialServices companies need to constantly refocus their product roadmaps, shift service models, and innovate to deliver better #CustomerExperiences. See how we've helped financial services clients discover product-changing insights and improve their #UserExperiences. #UX #UXresearch https://lnkd.in/g3ZdpmiU

Join us as we dive into the crucial role user experience plays in a successful online business. Watch our latest video to find out how a seamless user experience can drive customer satisfaction. #ux #userexperience #customersatisfaction #mobilefriendly #devicecompatibilty #codeconspirators

💥 Having worked on different projects, our experience gives us a unique view. Understanding CX isn't just a skill; it's your secret weapon in crafting irresistible product experiences for users. Dive into the realm of Customer Experience to unlock the true potential of your designs. 💥 Let's discuss the symbiotic relationship between UX and CX! ✨ #UXMeetsCX #DesignStrategy

Designing CX Moments that Matter As a UX/UI Designer, I believe that Customer Experience (CX) is all about creating moments that matter. Moments that make users feel seen, heard, and delighted. Let me share an example: My Recent Work: Revamping the Online Checkout Process Problem: A leading e-commerce platform was struggling with high cart abandonment rates (70%+). Users were frustrated with the lengthy and complicated checkout process. Solution: I led a design overhaul, focusing on simplicity, clarity, and user-centricity. - Streamlined the process from 5 steps to 3 - Introduced a progress bar to show users where they stood - Added a "quick-edit" feature for shipping and billing info - Implemented a "save for later" option for incomplete checkouts Results: - Cart abandonment rates dropped by 40% - Average checkout time reduced by 2 minutes - User satisfaction scores increased by 25% Takeaway: By empathizing with users and designing experiences that cater to their needs, we can create moments that matter. Moments that turn frustration into delight, and customers into loyal advocates. Comment down below that how you can craft CX moments that make a difference! #CustomerExperience #UXDesign #UIDesign #CheckoutOptimization

Check out a sneak peek at our upcoming full-length discussion with Sasha Rana, MBA, Director of Customer Centricity at Interac. Here she discusses how important good #UX is for creating better customer experiences. Watch now! #UXDesign #CustomerExperience #CustomerCentricity #customerservice #customerexcellence

ALWAYS START WITH CX (Customer Experience). I hear so many pitches/presentations and alarmingly, most people think SYSTEM first or OPERATIONS first. That's valid because you can't execute with those two, but that is prioritizing YOUR company's UX over CUSTOMER EXPERIENCE. And that is why so many apps/systems/services/companies do not succeed.