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Join our client's dynamic team and fuse your passions for tech and customer service into a pivotal role as a Tier 1 Technician! You'll be at the help desk frontline, diagnosing and resolving technical issues through a blend of critical thinking and established protocols. If you have a knack for managing and satisfying customer expectations, you could be an ideal fit. Compensation: $20 per hour You will own the resolution process for all incoming support requests, working closely with internal teams to escalate complex issues as needed. Our client values technicians who are proactive, capable of operating independently, and adept at maintaining thorough documentation. Preferred candidates will have prior IT help desk experience and familiarity with software provisioning on mobile devices. Learn more and apply here: https://lnkd.in/g8Jpgupw #ITJobs #HelpDeskJobs #Concero #GetConnected

3 Comments

kenjie Canlog

How to apply ☺️

Phyllis Waweru

I'm interested

Latanji Daniels

Home Health Aide at Independent

I'm interested

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A skill that I continue to work on. Always a great view on things
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If you want to work IT Support/Helpdesk. Any customer service experience is helpful when you transition over into tech. You need to have empathy. You can't be to technical. You need to understand how to break something down in a non tech way. Sometimes you need thick skin when it comes to working with customers. Don't take it personal. Remember that at the end of the day. That person might be having a bad day. Some people hate picking up phone calls or talking to customers. Yes, Helpdesk can be stressful but it's also a good opportunity to learn. You can get to work with different departments in the IT infrastructure team. Helpdesk is not for everyone but it's a good opportunity to learn. Have a good Sunday! #itsupport #itservices #itsupportspecialist #helpdesk #helpdesksupport #helpdesktechnician #desktopsupport #desktopsupportengineer #desktopengineer #systemadministration #systemadministrator #systemsengineering
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3 MONTHS NOTICE?! 🤯 We’re looking to add to our team, as we are entering the next stage of our plans. When I spoke to my recruiter, who’s placed me and helped me when I was looking for roles years ago - he said some people are on 3 month notice periods… Why are companies placing people on crazy notice periods for 1st Line Technician/IT Helpdesk roles? Have you seen similar notices in your industry? #growth #hiring #noticeperiod

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