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We couldn't agree more Hattie!! At Prosper Forum, we're reshaping the #foodservice and #hospitality industry, and here's the bottom line: PEOPLE are the key. Here is why they are crucial: 1️⃣ Collaboration: The industry's power lies in people uniting, from chefs to suppliers, creating unforgettable experiences. 2️⃣ Knowledge Exchange: Sharing insights keeps us ahead of the game. 3️⃣ Innovation: Diverse connections spark fresh ideas and solutions. 4️⃣ Support: Our community offers the resilience needed to overcome challenges. #ProsperAccelerators we want YOU to continue to celebrate these connections and build a stronger, brighter future for #ABetterTable together!

FckOatly.com - A new way to embrace your critics In his article, “Hug Your Haters Still Works,” Jay Baer describes Oatly’s (a Swedish oat milk company) method for handling its most vocal critics or “haters.” Addressing criticism and managing customer negativity is an important facet of CX strategy. As Baer says, “When you disappear....or deflect....or deny, you forfeit your ability to engage with the complainant and help shape the narrative… I recommend you answer every complaint...in every channel...every time." Oatly has a separate site exclusively for their critics (their fans are welcome, too) with a catchy name to boot: FckOatly.com. The company gives transparency a new meaning by heading their haters off at the pass by posting their own bad press, controversies, and general complaints. The site provides its haters an outlet to express their displeasure all in one place. Not only is everything easily accessible, but it’s delivered with quick wit and humor. It’s almost hard to believe it isn’t satire. It’s not. Baer suggests to “embrace them head on” when it comes to your biggest haters. If you can’t beat ‘em, why not join ‘em? https://lnkd.in/eicKhhhV #CX #CustomerSatisfaction #CXStrategy

We all know there are folks in our restaurants who are simply punching the clock, spreading negativity like a cancer in our culture. It's time to stop tolerating those who don't want to be there. If someone's bad-mouthing your restaurant to others, it's a red flag. Let them go. If you can't part ways with non-contributors and the C players, reaching your true potential becomes a distant dream. Cultivate a team that's not just present for the paycheck but genuinely invested in the success of your restaurant. Click the link in my bio 👉 and let's build a team that propels us forward! #RestaurantCulture #TeamSuccess #CultureMatters

Why is Chick-Fil-A the busiest QSR while others are empty? Chick-fil-A isn't just about serving chicken sandwiches; it's about a vision and values that have shaped its identity and propelled its success. Founded by S. Truett Cathy in 1946, Chick-fil-A has grown from humble beginnings to become a beloved fast-food chain. What sets Chick-fil-A apart? Some key principles: 1. Exceptional Customer Service: Chick-fil-A prioritizes politeness, efficiency, and cleanliness, fostering a loyal customer base through top-notch service. 2. Quality Ingredients: From their signature Chick-fil-A Chicken Sandwich to salads and sides, Chick-fil-A maintains a commitment to using high-quality ingredients, ensuring a consistently delicious experience for customers. 3. Closed on Sundays: A bold move, Chick-fil-A's decision to close on Sundays reflects founder Truett Cathy's commitment to providing employees with a day of rest and worship. This values-driven approach has become integral to Chick-fil-A's brand identity. 4. Community Engagement: Chick-fil-A actively gives back to the communities it serves, supporting charitable causes and local initiatives. By investing in community involvement, Chick-fil-A has built strong connections with its customers. Chick-fil-A's success story offers valuable lessons for business leaders. Embrace exceptional customer service, prioritize quality in all aspects of your business, stay true to your values, and actively engage with your community. These principles can pave the way for lasting success and customer loyalty. #TheBiggerPictureGame #visionaryleadership

Hurrah for all the B Corps! It’s B Corp month (the first since we certified last year!) and we’re still really chuffed to be part of this global group of businesses finding new ways to use their business as a force for good. Our purpose is to help people make better choices for themselves and the planet every day - what would your business purpose be? #purposeledbusiness #bcorp #bcorpmonth

There's often a misconception that focusing on social good is at odds with business success. MOD Pizza is a great example of how they work hand in hand. Over the past 15 years, MOD has grown from one location to over 540 stores across the US and Canada. After much “market research” I can personally attest that their 🍕 pizza🍕 is amazing! But great food is just part of the story. The secret sauce is in their purpose and their people. MOD removed traditional barriers to employment and created a culture where anyone – people experiencing homelessness, individuals with intellectual or developmental disabilities, people who were formerly incarcerated – truly anyone can be part of the team and be successful. I recently sat down with MOD's Dayna Eberhardt to learn how their unique culture is good for their business and communities. MOD’s approach to their people has led to ⬆️ faster rates of promotion, ⬆️ higher retention rates, and a ⬆️ strong sense of belonging. Dayna summed it up perfectly: “When we take care of our people, our people take care of our customers, and the business takes care of itself.” 👏 This is the first conversation as part of my Sustainability Challenge miniseries. Also, check out Aaron Green's blog to learn more about how a people-first approach is good for business. https://lnkd.in/ge2SRvaE #zeroinequality #sustainability #SAP #peoplesustainability #MODpizza

🌟 Join Brew Dr. Kombucha in Celebrating B Corp Month! 🌟 At Brew Dr., we're not just brewing kombucha; we're brewing change. This B Corp Month, we're thrilled to celebrate all the remarkable ways our community is propelling business into a brighter, more inclusive future thanks to B Lab! B Corps are the trailblazers of our time, paving the way for more equitable workplaces, reducing their carbon footprint, and tackling the pressing issues of today head-on. And guess what? You're invited to the party! Join us in this global movement towards better business practices. Together, let's create a world where profit meets purpose and success is measured by impact. Ready to be a part of something bigger? Dive in and discover how you can join the B Corp revolution, no matter where you are. Together, we'll redefine what it means to be a force for good in business. Unlock the possibilities this B Corp Month: www.bcorpmonth.com #BCorp #BCorporation #BCM24 #businessasaforceforgood #BrewDrKombucha #JoinTheMovement

🚀 Today, I want to take a moment to reflect on our journey with Clean Label Gourmet Foods. When we initially launched this venture, we knew we were entering a highly competitive market, facing challenges from bigger competitors backed by enormous amounts of PE money. These giants cared little about profits, losses, margins, or quality. Their sole focus was top-line growth and controlling shelf space. 🦈 Many people, from family members to advisors, questioned why I wanted to dive into these shark-infested waters with just our family's funds, especially at the age of 60+. But I remember what I said back then, and I still believe it today: "It's not about how hard we get hit or the number of blows we take. It's about how strong we stand, how we counter-punch with precision, and how we turn these massive blows into victories for Clean Label." 💪 Our perseverance is paying off. We're thrilled to see our first financial returns and witness Clean Label gaining momentum, with a better than expected positive margins and increasing velocity. This success is a testament to our unwavering determination and the vision we've pursued. It is living proof that dreamers like us can stand tall amidst the most punishing beatings and fight for their dreams. 💯 To all the dreamers out there, I encourage you to stand tall and take the blows. But don't just endure; counter-punch with everything you have. Focus on delivering the best product, establishing a robust supply chain, implementing effective processes, collaborating with the best co-manufacturers, and catering to the masses, not just the classes. 🌍 Remember, there are no shortcuts. If there were any secrets to success, I would have discovered them by now. So embrace the challenge, be resilient, and seize every opportunity that comes your way. Together, we can achieve greatness. 👏 Greatness Laura Guarisco ,Anwer Haider, Brian Froman, Stephen Felsenthal, Suzanne Fody, #CleanLabelGourmetFoods #StrengthInAdversity #Perseverance #DreamBig #Resilience #QualityMatters

Vegan sushi, anyone? 👉 Impact Food wants to increase ocean sustainability with plant-based seafood. 💰 The company works with restaurants and corporate dining partners (such as Pinterest and Airbnb) to cultivate dishes with its "seafood" 📈 Raised $650k pre-seed from Future Food Fund, Serpentine Ventures, and Gold House 👯 Kelly Pan - Co-Founder, CEO Stephanie Claudino Daffara - Co-Founder, COO Adrián Miranda - Co-Founder, CTO Read the full article at the link below 🦄 #sustainability #food #plantbased #venturecapital #startups

You can be either part of the problem, or become part of the solution. And solution is very simple- empty the bins before you close, before the wild life decides to pull all food waste out and spread the rubbish it all over the neighbourhood! KFC KFC UK & Ireland What's your social values policy?! If you haven't got one, more than happy to help with your business transformation! For such a big brand, you should be leading by example! #kfc #environmentalimpact #environment #environmentalresponsibility #kfcwednesbury #leadbyexample #community #walsall #blackcountry #solution #marketing #brandidentity