In today's blog, our Senior Director of Enterprise Communications, Greg Weber delves into the expectations that different generations have when looking at technological changes with an emphasis on customer experience. "As businesses strive for “productive, predictive and personalized” experiences on top of “anywhere, on any device, at any time”, the context of generational shifts also needs to be accounted for." Check out the blog here - http://ow.ly/wna150y1Q2M Gregory Weber #customerexperience #cx #technology #generationaldifferences #customerservice #contactcenters #omnichannel #multichannel #cloud
