Do your patients sign a 'No-Show/Cancellation Policy'? 📝
Nearly all offices require patients to sign an agreement during their first visit. ✅
But the thing is...
Patients often forget about it after their first few visits. 🤔
What I see dental offices doing is...
Reminding the patients periodically about their cancellation policy. 🔄
You don't have to send a separate reminder for this.
Instead...
You can mention it in the appointment reminder. 📅
You can add something like...
𝐏𝐥𝐞𝐚𝐬𝐞 𝐠𝐢𝐯𝐞 𝐮𝐬 𝐚 𝟒𝟖𝐡𝐫 𝐧𝐨𝐭𝐢𝐜𝐞 𝐭𝐨 𝐜𝐚𝐧𝐜𝐞𝐥/𝐫𝐞𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐭𝐨 𝐚𝐯𝐨𝐢𝐝 𝐚 $𝟕𝟓 𝐟𝐞𝐞.
So, your appointment reminder message is going to look like...
𝐀 𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 𝐫𝐞𝐦𝐢𝐧𝐝𝐞𝐫 𝐟𝐫𝐨𝐦 𝐒𝐦𝐢𝐥𝐞 𝐃𝐞𝐧𝐭𝐢𝐬𝐭𝐫𝐲 𝐚𝐛𝐨𝐮𝐭 𝐋𝐚𝐫𝐚'𝐬 𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐨𝐧 𝐓𝐡𝐮, 𝐉𝐮𝐧 𝟐𝟎 𝐚𝐭 𝟑:𝟎𝟎 𝐏𝐌. 𝐑𝐞𝐩𝐥𝐲 𝐰𝐢𝐭𝐡 𝐭𝐞𝐱𝐭 𝐂 𝐭𝐨 𝐜𝐨𝐧𝐟𝐢𝐫𝐦. 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬? 𝐂𝐚𝐥𝐥 𝐮𝐬 𝐚𝐭 (𝟗𝟖𝟕) 𝟔𝟓𝟒-𝟑𝟐𝟏𝟎. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐠𝐢𝐯𝐞 𝐮𝐬 𝐚 𝟒𝟖𝐡𝐫 𝐧𝐨𝐭𝐢𝐜𝐞 𝐭𝐨 𝐜𝐚𝐧𝐜𝐞𝐥/𝐫𝐞𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐭𝐨 𝐚𝐯𝐨𝐢𝐝 𝐚 $𝟕𝟓 𝐟𝐞𝐞.
This way...
Patients are aware of your policy. 📢
Even if you are using a 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐩𝐫𝐨𝐠𝐫𝐚𝐦 to send appointment reminders automatically...
They all have a way to include this message.
Charging a cancellation fee is not fun for anyone. 😕
Everything must be done beforehand to avoid getting there.
Such as...
Improving the systems... ⚙️
Improving communication, etc. 🗣️
Reminding your patients about it can be one of those. 📲
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