InflowCX’s Post

AI can enhance call center agent performance by managing backend tasks. As Ken Workun, VP of AI Applications & Software Services at InflowCX, an Amplix Company, highlights, AI assists agents in real-time, providing the information they need during calls. This enables agents to handle more calls efficiently and effectively, enhancing overall productivity. Ready to get started? Our AI Impact Assessment helps you understand and leverage AI's potential in your contact center. We evaluate your current processes, uncover opportunities for AI implementation, and deliver a customized strategy to enhance operational efficiency and customer satisfaction. Learn more:https://lnkd.in/gN-v3AhQ #AI #AIAssessment #CX #ContactCenter #CCaaS #CustomerExperience #AgentExperience

Don't miss out! Join us tomorrow at 10am PT for an engaging 30-minute webinar led by Todd Williams, Senior Solutions Engineer at InflowCX, an Amplix Company. Learn how Genesys Workforce Engagement Management (WEM) can transform your operations by effectively balancing and growing your workforce. Plus, you'll discover the powerful tools that can elevate your agents and optimize performance. Register now to secure your spot: https://lnkd.in/g__nDh7m #Genesys #WEM #ContactCenter #CCaaS #CX

Happening next week! Join industry experts Roni Jamesmeyer from Five9 and Kate Dougherty, from InflowCX next Thursday as they discuss the pivotal role of effective communication in transforming the patient experience in healthcare settings. Don't miss this opportunity to gain insights on cultivating a communication strategy, learn best practices for patient-centric experiences, and more! Register today to secure your spot: https://lnkd.in/gAGSDfUK #CX hashtag#CCaaS hashtag#ContactCenter hashtag#CustomerExperience hashtag#Healthcare

While concerns about AI replacing agents exist, Robert Litalien, Director of IVA Development at InflowCX, an Amplix Company, emphasizes that the technology isn’t quite there yet. Currently, AI can be leveraged to complement agent efforts by managing transactional tasks, allowing them to focus on intricate and relationship-oriented interactions. This balanced approach not only enhances operational efficiency, it can also elevate overall customer satisfaction. Ready to enhance your contact center capabilities with AI? Get in touch today! #AI #CCaaS #CX #ContactCenter #AgentExperience #CustomerExperience

How can effective communication revolutionize patient care? 🩺 Join InflowCX, an Amplix Company, and Five9 on July 25th for an informative session exploring the transformation of patient experiences through better communication. Hear from industry experts Roni Jamesmeyer, Senior Director of Product Marketing - Healthcare at Five9, and Kate Dougherty, Senior Solutions Engineer at InflowCX, as they share their insights on enhancing patient satisfaction and loyalty by implementing strategic communication practices to create a patient-centric experience in your contact center. Register now to secure your spot: https://lnkd.in/gAGSDfUK #CX #CCaaS #ContactCenter #CustomerExperience #Healthcare

Last Wednesday, InflowCX, an Amplix Company, teamed up with Five9 to host an exciting event at the Bank of America Stadium to watch Charlotte FC take on Inter Miami CF! The evening was filled with great food, drinks, and insightful conversations in an unforgettable atmosphere. 🎆 A big thank you to the Five9 team for their collaboration and to everyone who joined us. Your presence and participation made the event truly memorable.

Happening next week! Join InflowCX, an Amplix Company, next Thursday for a 30-minute webinar where our experts will guide you through the powerful features of Genesys Workforce Engagement Management. This session will provide a high-level overview of how Genesys WEM can provide the tools to equip your operations to balance and grow your workforce effectively. Register today to secure your spot: https://lnkd.in/g__nDh7m #Genesys #WEM #WorkforceEngagement #CCaaS #ContactCenter #CX

InflowCX's parent company, Amplix, is growing again with the acquisition of Twin Lights Group from South Plainfield, NJ. We are excited to welcome their talented team and valued clients to the Amplix family. Their clients will benefit from the Amplix platform's expanded IT and CX capabilities, while our customers will benefit from their specialization in complex infrastructure projects and the AT&T ecosystem. This integration will drive greater value and innovation for all. Learn more about this strategic move here: https://lnkd.in/gmHXuyuG

Happening tomorrow! Join us on July 9th at 10am PT as we explore the benefits and responsible use of generative AI in contact centers with industry experts Eden Bohanon, and Jake Tyler from Glia. Learn how generative AI can revolutionize your operations, enhancing productivity while reducing wait and handle times. This is your chance to gain practical insights and strategies to implement generative AI effectively in your contact center. Register now to secure your spot: https://lnkd.in/g2y_eAXX #AI #GenerativeAI #CCaaS #ContactCenter #CX #CustomerExperience