Infosys’ Post

Effective communication is essential for maximizing the impact of conversational AI. Language services play a critical role in ensuring that interactions are accurate, culturally relevant, and resonate with diverse audiences. Infosys #languageservices #customerengagement #connectingcommunities #knowledgeworks

Manish Shah, Verint Vice President-SE Asia Customer Engagement Solutions, on the evolution of customer engagement in India, emphasising the integration of Open CCaaS and generative AI for enhanced customer experience and ROI. Highlighting the differences in customer engagement in India, Manish said, "Indian organisations readiness for adopting Open CCaaS and generative AI matches, if not surpasses, their global counterparts." Thank you to Times Now India for the great interview. Read on for the full article below. #GenerativeAI #OpenCCaaS #CustomerExperience #VerintIndia

In the era of #digital_transformation, customer expectations are higher than ever. To meet these demands, businesses need innovative solutions that offer quick, personalized, and efficient customer service. we provide cutting-edge AI-powered chatbot solutions designed to transform your customer interactions and enhance your service #delivery Why Choose Our AI-Powered Chatbots 1. Instant Responses: Our AI chatbots provide real-time answers to customer inquiries, ensuring that your customers receive immediate assistance without waiting. This instant response capability significantly enhances the user experience and keeps your customers engaged and satisfied. 2. 24/7 Availability: In today’s global market, customers expect #support at all times. Our AI chatbots are available 24/7, offering continuous support and ensuring that no customer query goes unanswered, regardless of the time of day. This around-the-clock availability improves customer satisfaction and loyalty. 3. Personalized Interactions: Leveraging advanced machine learning algorithms, our chatbots deliver personalized interactions based on individual customer data. By understanding customer preferences and history, our chatbots provide tailored responses that make every interaction unique and engaging. 4. Efficient Issue Resolution: Our AI chatbots efficiently handle routine queries and common issues, freeing up your human agents to focus on more complex problems that require personal attention. This leads to quicker resolution times and a more efficient customer service process. 5. Scalable and Cost-Effective: As your business grows, our chatbots easily scale to manage an increasing number of customer interactions without compromising service quality. This scalability, combined with the cost-effectiveness of AI chatbots, makes them an ideal solution for businesses of all sizes. How we Can Help 1. Customized Integration: We tailor our AI chatbot solutions to seamlessly integrate with your existing systems, ensuring a smooth transition with minimal disruption. Our expert team works closely with you to understand your specific needs and customize the chatbot accordingly, providing a perfect fit for your business. 2. Continuous Improvement: Our AI chatbots are designed to learn and improve from every interaction. We provide ongoing support and regular updates to ensure your chatbot remains effective and up-to-date with the latest advancements in AI technology. This continuous improvement ensures your chatbot always delivers top-notch service. 3. Comprehensive Training and Support: We offer more than just a product. We provide comprehensive training for your team to maximize the benefits of our AI chatbot solutions. Our dedicated support team is always available to assist with any questions or issues, ensuring you get the best possible results from your investment. Transform Your Customer Service Today! info@cyborg-automation.com #Chatbot #RPA #AI #CRM #Blueprism #OCR #KYC

In business, as in life, storms are inevitable. But with INUA AI's proactive outreach strategies, you'll always see the sun on the horizon. Our Customer Engagement solutions ensure seamless communication during turbulent times, turning challenges into opportunities for stronger connections. Learn how we keep you informed and ahead of the curve. https://lnkd.in/ddBKD9H9 #CustomerEngagement #ProactiveOutreach #CrisisCommunication #RealizePossibilities #INUAAI

Freshworks' recent interview with Shep Hyken shedding light on why agents crave AI in customer service is all you need to read today. It's about enhancing efficiency and effectiveness on both sides of the support desk. Spot on! 👏 #CX #genAI

Zendesk AI serves as the intelligent core within the Zendesk platform, utilizing CX-specific data to integrate intelligence seamlessly into all aspects of the customer service journey

Day 4: Enhanced Customer Engagement 📱 Engaging customers in meaningful conversations is the cornerstone of successful business relationships. That's where AI automation chatbots come into play, elevating your customer engagement game to new heights! 🚀 🤖 AI chatbots are more than just automated responders; they're intelligent conversationalists. They engage customers in personalized interactions that not only answer questions but also create a human-like connection. This personalized touch can make customers feel valued and understood, leading to stronger brand loyalty and customer satisfaction. 🌐 Imagine a scenario where a potential customer visits your website and is greeted by an AI chatbot that not only provides information but also asks about their preferences and needs. This level of engagement can help guide customers toward products or services that align perfectly with their requirements. 🎯 Moreover, AI chatbots have the capability to remember previous interactions and tailor their responses accordingly. This continuity creates a seamless experience for customers, making them feel like they're conversing with a knowledgeable friend who understands their history and preferences. 💬 So, if you're aiming to elevate customer engagement and build lasting relationships, incorporating AI chatbots into your strategy is a step in the right direction. Stay tuned for more insights on how AI automation chatbots can reshape your business dynamics! https://lnkd.in/dxP_7NRW #AIChatbots #CustomerEngagement #ai #aichatbot #aiautomation #aiautomationnagency #AAA

Enhancing Customer Experiences with GenAI Chatbots! 🤖✨ Having been involved in a few GenAI conversations recently and how GenAI chatbots could be of benefits to clients. Here are some of areas I think GenAI chatbots can engage, support, and captivate customers regardless of the industry. 🔹 24/7 Availability: GenAI Chatbots operate around the clock, and can provide seamless support to customers, from acting as an FAQ guide through to personalised recommendations & purchasing those recommendations. 🔹 Tailored Interactions: Customer segmentation enable GenAI chatbots to create personalised interactions. Whether suggesting products or addressing specific queries, each customer enjoys a bespoke experience. 🔹 Effortless Issue Resolution: GenAI Chatbots can swiftly tackle common problems, freeing up human agents for intricate or complex tasks. Speedier resolutions translate to happier, more satisfied customers. 🔹 Scalability: As your business expands, so does the demand for customer support. GenAI Chatbots effortlessly scale to manage multiple queries concurrently, ensuring consistent service quality. 🔹 Insights from Data: Through questions people ask when interacting with the chatbot you can gain invaluable insights into customer preferences, pain points, and behaviour trends. This data can then be leveraged to refine your strategies and tailor offerings accordingly. #CustomerExperience #GenAI #Chatbots #ArtificialIntelligence #CXTransformation #awscloud #bedrock

4 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐈 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐬 𝐚𝐧𝐝 𝐓𝐡𝐞𝐢𝐫 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 Engage with insightful posts focusing on Conversational AI in contact centers! 𝐃𝐢𝐯𝐞 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐢𝐨𝐧 𝐨𝐧 𝐭𝐡𝐞 𝐩𝐢𝐯𝐨𝐭𝐚𝐥 𝐫𝐨𝐥𝐞 𝐨𝐟 𝐀𝐈 𝐢𝐧 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞: 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐭𝐡𝐞 𝐭𝐨𝐩 4 𝐀𝐈 𝐟𝐞𝐚𝐭𝐮𝐫𝐞𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞𝐢𝐫 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬: 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐯𝐞 𝐕𝐨𝐢𝐜𝐞 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞 (𝐈𝐕𝐑): IVR systems powered by AI reduce wait times by efficiently assisting callers with navigation and providing information without human intervention. This feature enhances customer satisfaction by offering quick and accurate assistance, ultimately leading to improved service efficiency. 𝐑𝐞𝐚𝐥-𝐓𝐢𝐦𝐞 𝐀𝐠𝐞𝐧𝐭 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠: AI-powered systems monitor agent performance in real-time and provide coaching suggestions to improve service quality. By analyzing metrics such as call duration and customer satisfaction scores, AI helps agents deliver exceptional service, leading to higher levels of customer satisfaction and loyalty. 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐯𝐞 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: AI analyzes customer data to offer predictive insights, enabling personalized interactions and targeted marketing strategies. By understanding customer preferences and behavior patterns, businesses can anticipate and proactively address customer needs, ultimately increasing sales opportunities and revenue. 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐒𝐮𝐦𝐦𝐚𝐫𝐢𝐞𝐬: AI-generated transcription and post-interaction summaries provide valuable insights for decision-making. By analyzing customer interactions and extracting relevant information, AI helps businesses understand customer preferences and pain points, facilitating data-driven decision-making and continuous improvement. Join the conversation and explore the transformative potential of Conversational AI in contact centers! Learn how these AI features can enhance operational efficiency, improve customer satisfaction, and drive business growth. #ConversationalAI #ContactCenter #CustomerService #AIinCustomerService #DigitalTransformation

Customers today are not just buying your product or services - but also the end-to-end experience. 73% of customers today expect a seamless experience, and are even willing to pay more for it! But generic chatbots with their mechanical responses fail to understand what the customer really wants. The outcome? - Frustration, wasted time, and ultimately a hit to your bottom line & brand. Here’s how Taskmonk, with an average ROI of 120%, uses sentiment analysis to enhance customer support by feeding your models with high-quality data and real-world customer interactions. You can train them to: ➡ Identify frustration ➡ Detect urgency ➡ Go beyond just positive and negative sentiment ➡ Understand sarcasm The result? Chatbots that can not only answer questions but also provide a more human-like experience. This translates to: 1️⃣ Improved brand reputation: Positive customer interactions build trust and enhance your brand image. 2️⃣ Data-driven insights: Analyze sentiment data to identify areas for improvement in your products or services. 3️⃣ Boosted customer satisfaction: Customers feel understood and valued, leading to increased loyalty. 4️⃣ Reduced support costs: Chatbots handle more basic inquiries, freeing up agents for complex issues. For instance, we helped India's largest online food ordering and delivery platform develop a conversational bot service that streamlined customer interactions, reduced response times, and lowered its data labeling budget by 22%. So are you ready to build smarter chatbots, impress customers, and boost your ROI? Schedule a FREE demo with us to discuss how Taskmonk can help you generate the high-quality training data you need to unlock the full potential of sentiment analysis. Link in comments. #taskmonkai #chatbots #sentimentanalysis #customersuccess