James Pursey’s Post

View profile for James Pursey, graphic

Ex-Enablement VP now Founder @ Replicate Labs, helping sales teams understand their buyers better by leveraging AI for dynamic personas, practice and feedback that actually moves the needle

I'm on a quest to identify all the things buyers hate in the buying experience. Can you help? Here's the main things I have so far: --> Generic messaging --> Product features over business outcomes --> No pricing on the website --> Monthly pricing costing way more than annual --> No "Impact guarantee" (see below) One concept I've been thinking about is... what would happen if a gym had a break clause at the end of January? A bunch of things would happen (some good, some bad), but one thing that would 100% happen is the gym would invest 10x more in the success of the January group, to boost every chance of getting the other 11 months of the contract. A much more customer-centric approach. What else?

Aleem Iqbal

Enterprise Account Executive

2w

Discovery fatigue. If they engage 3 or 4 vendors for review, and every company asks for multiple discovery sessions without giving anything back, then they have to put a ton of effort up-front talking to folks where they know very little about what those folks can do for them. So a bit of give from the vendor is helpful, but no give is just going to irritate prospects. I also think that when companies go too far over to the 'benefits' and not features side, that can also irritate the buyer. Because then they're talking to 4 companies, and each one is telling them the same benefit. A feature can conceptualise the 'how' very nicely and the benefit can become more tangible. What's a gym?

Like
Reply
Allan Connolly

Fixing the biggest problem in Learning. Inventor of “PurposefulPractice™️” System

2w

Not ever being given best price - maybe not do in tech (although discounts) just give me the absolute minimum I need to pay don’t be like “managers special” or what we had with a glazing salesman “village discount” give me your best price up front and stop messing people about

Mark Pearcy

20% of the time - Flooencer's SaaS GTM trench. ❤️it! 40% getting hands dirty outside of Tech/SaaS. The rest? I advise receptive companies - those with courage to admit they are a little stuck in their marketing ways.

6d

Too much/too little information/choice Perceived complexity - and no content to mitigate Fear of disruption - and no content to mitigate Being sold to by someone who "hasn't got the T-shirt" Having to choose themselves with no recommendation Goalposts changing X months in Seller not facilitating convergence of the buying commitee consensus - that's a mouthful!

Like
Reply

Not listening to the problem.

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics