3 reasons why cannabis won’t have robust DTC any time soon.
Class, there are 3 industries I know about:
— Biotech
— Cannabis
— Direct-to-consumer (DTC)
The intersection of cannabis and DTC has been a perilous holy grail for brands.
It’s the promise land-end state which allows them to sell directly to the CONSUMER without the retail middle man.
In a perfect world:
1. Consumer comes to brand’s website
2. Selects product from menu
3. Pays with credit card
4. Order gets shipped
Because cannabis mandates that a licensed retailer facilitate the transaction and prohibits CCs and shipping, DTC DOESN’T look like this.
(Obviously I’m not including hemp-derived THC, Delta-8, etc. That’s for another day…)
In cannabis, DTC looks like:
1. Consumer comes to brand’s website
2. Place order on a menu and checkout provided by in-state delivery partner
3. Order is delivered to customer
4. Customer pays delivery service, often in cash
Nice workaround IN THEORY.
But there is an increasingly busy section in the cannabis graveyard for DTC.
Grassdoor being the latest casualty.
Here’s three reasons why DTC is likely to continue being a slog.
~~ Low margin, high fees ~~
Delivery has wafer thin margins.
You’re eating the crumbs of the scraps.
You need to get to the scale of an Amazon or Uber Eats to make money.
FYI Doordash is *still* losing money.
The average delivery business has a 10-20% margin.
And they don’t have 280E.
~~ The cost of doing business ~~
Being a cannabis company is EXPENSIVE.
280E is the scourge of profit.
Price compression squeezes everything.
Factoring for secure cash handling is pricey.
But there are also delivery specific challenges:
When gas goes up, so does your cost per delivery.
If/when drivers unionize, your wage bill hikes.
As competition increases, so does your CAC.
~~ Customer acquisition ~~
In cannabis, brands largely rely on the retailers to reach consumers.
In DTC, brands buy their own consumers.
This is very challenging (and expensive) when you consider the social media restrictions.
Delivery services FIGHT for customers:
— Google “Eaze”, you see ads for Amuse
— Google “Amuse”, you see ads for Eaze
— ”30% off first order!”
— ”$10 off when you refer a friend”
— ”BOGO! BOGO! BOGO!”
Oh and lest we forget, brands have basically no cash today.
—
I know a lot about cannabis and DTC, but there are true experts on this subject in our midst.
Cory Azzalino
Matt Nissenbaum
Roie Edery
Rob Costello
Ted Lichtenberger
Christopher Cramlet
How do we square this circle?
Brands: Have you had genuine, prolonged success selling THC direct to consumers?
VP of Sales at NorCal Cannabis Company
3moInteresting