John Norris’ Post

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Head of Sales at HumanFirst

Almost every company sees the game-changing potential of generative AI. But either doesn't know where to start or is struggling to scale initial Pilots or POCs. This week we spoke to a large bank with a big vision for deploying LLMs & automating actions on behalf of their customers. Like many, they can see this bright future, but the first step is hard. The key is starting with the data - call transcripts, emails, live chat conversations, etc. HumanFirst lets you query your natural language data to uncover call drivers, root cause, and what good looks like from your best customer service people (and more). The output? With call drivers, root cause, and the actions taken to truly solve customer problems, you have taken that first step. Now you can educate your new AI agent with a data set that is relevant to your customers real problems and the actual actions that solve them. Getting started doesn't have to be hard or scary. The right tooling will enable your already talented team to become AI experts. #humanfirst #pxd #promptengineering #dataengineering #cx

Yehor Konovalov

Co-founder, CEO - M. System Agency.

3mo

John, thanks for sharing!

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