Exciting stuff-- Congrats to the team on this awesome achievement!
Big news –I could not be more excited to announce the next big step in our relentless pursuit of modernizing customer engagement and service. Introducing Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. All built natively on the hyperscale cloud architecture of Azure and ready for mission critical workloads globally. With general availability on July 1st, this modern standalone Contact Center as a Service (CCaaS) solution enables customers to leverage their existing CRMs or custom apps. To learn more, check out my blog below and for those who will be at #CustomerContactWeek in Las Vegas this week, be sure to stop by the Microsoft booth (151) to see Dynamics 365 Contact Center in action. #CCWVegas #dynamics365 #customerexperience #customerservice https://aka.ms/AAq543m
