Having just returned from #CCWVegas, I noticed a demonstrable shift in the embrace of Generative AI technologies in contact centers. A year ago, it was a ‘shiny new object’ of fascination with limitless potential and uncertainty about its implications. A year later, the technology is better understood. The rapid advances of the past year have brought the contours into view as companies have experimented with GenAI POCs and pilots while figuring out complex data governance issues. It's encouraging now to see that many of these companies have begun deploying GenAI solutions to their contact centers. They have done so in stages to avoid prematurely scaling before their organizations are ready. By rolling the technology out group by group, leadership hopes to successfully navigate change management and achieve employee buy-in before deploying to the next group. However, it’s clear there is little consensus as to whether frontline employees are fully adapting to these new tools - in many cases there is under-utilization of the tools, suggesting the learning curve will take time and continued commitment. How are your employees responding? Are you maximizing your AI investment? #customercontactweek #GenAI #ROI
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Exciting insights from our CRO, Johnson (Johnsie) Garrett, on the transformative impact of Generative AI in contact centers! 🚀 As AI tech evolves, it is crucial to ensure your teams are ready and adapting. How are you getting your teams to adopt AI, and what challenges are you facing? #AI #CustomerContactWeek #Pathstream
Having just returned from #CCWVegas, I noticed a demonstrable shift in the embrace of Generative AI technologies in contact centers. A year ago, it was a ‘shiny new object’ of fascination with limitless potential and uncertainty about its implications. A year later, the technology is better understood. The rapid advances of the past year have brought the contours into view as companies have experimented with GenAI POCs and pilots while figuring out complex data governance issues. It's encouraging now to see that many of these companies have begun deploying GenAI solutions to their contact centers. They have done so in stages to avoid prematurely scaling before their organizations are ready. By rolling the technology out group by group, leadership hopes to successfully navigate change management and achieve employee buy-in before deploying to the next group. However, it’s clear there is little consensus as to whether frontline employees are fully adapting to these new tools - in many cases there is under-utilization of the tools, suggesting the learning curve will take time and continued commitment. How are your employees responding? Are you maximizing your AI investment? #customercontactweek #GenAI #ROI
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While the value and transformation potential of #GenAI are real, so too are the technical, implementation, and change management challenges. BCG’s GenAI Workforce Productivity Diagnostic helps companies create a path to quickly tap into the technology’s benefits.
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🚀 Enterprise AI initiatives will boost productivity and creative problem-solving by 50%! Forrester's predictions for 2024 are out, and they believe visionary tech execs will leverage this AI momentum to create an environment that promotes innovation, interdisciplinary teamwork, continuous learning, and alignment with the broader business strategy. This shift in focus will free up to 50% more time for employees to engage in creative problem-solving, driving customer-centric innovation and creating unprecedented business value. Behold the age of #creativity! P.S. Thanks to GenAI (in this case Midjourney) the number of fingers is also expected to increase by 20% #Forrester #2024predictions
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Partner at Boston Consulting Group (BCG) | Strategy and transformation in financial institutions | Columbia Business School MBA
While the value and transformation potential of #GenAI are real, so too are the technical, implementation, and change management challenges. BCG’s GenAI Workforce Productivity Diagnostic helps companies create a path to quickly tap into the technology’s benefits.
The Path to Generative AI Value Begins with a Workforce Diagnostic
bcg.smh.re
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While the value and transformation potential of #GenAI are real, so too are the technical, implementation, and change management challenges. BCG’s GenAI Workforce Productivity Diagnostic helps companies create a path to quickly tap into the technology’s benefits.
The Path to Generative AI Value Begins with a Workforce Diagnostic
bcg.smh.re
-
While the value and transformation potential of #GenAI are real, so too are the technical, implementation, and change management challenges. BCG’s GenAI Workforce Productivity Diagnostic helps companies create a path to quickly tap into the technology’s benefits.
The Path to Generative AI Value Begins with a Workforce Diagnostic
bcg.smh.re
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Combining GenAI with operational data unlocks new dimensions of data analysis, automation, and insights leading to unparalleled operational efficiency - but how can you ensure that your data is ready for the power of GenAI? Register for No Limits in San Francisco on May 30 🗓 to discover how Unlimited GenAI will help you bridge the gap between the potential of GenAI and its practical application in real-world, business operations. Join 200+ leaders, save your spot 👉 https://bit.ly/3W3c72W #GenAI #AI #ML #IncortaX
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Organisations were sold a dream. A false dream of "digital transformation" - a project which could yield the power to predict the universe. The age of "digital transformation" has lasted much longer than many anticipated with no sign of any real finish line. Technology is advancing faster than ever, and those early adopters are finding themselves needing to continually invest in the latest tech to maintain that competitive edge. It's about understanding the real advantage of the plethora of AI and ML models now available, breaking down data silos and leveraging data to discover the real advantage. Those organisations choose 83DATA. We place the people behind the data. Delivering a real competitive advantage. #DataDriven #TechTalent #MachineLearning #People
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When it comes to GenAI, the C-suite must ask themselves the right questions—questions that will shape the strategic direction and set the course for a future of innovation, resilience, and success. These questions include: 1. How disruptive will GenAI be to our business? 2. How can we capture "quick wins"? 3. How can we rapidly and effectively build GenAI capabilities? Find out more and move your transformation forward today: https://lnkd.in/eMcaQem7 #GenAI #GenerativeAI #Digital #CSuite
What’s Dividing the C-Suite on Generative AI?
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Board Level CMO I Head of Customer Experience & Innovation I Digital, Technology, Brand Building, B2B & B2C Marketing, OmniChannel Strategy & Execution, Scale-Up I Open for contracts in Middle East & Europe incl. CH & UK
HAPPY 2024 ☀ As we enter the new year, it's time to focus on AI ambition and AI-ready scenarios as top priorities for the next 12-24 months. According to Gartner, AI is no longer just an IT initiative; it's an enterprise game-changer! As machines become our teammates, GenAI is expected to be a workforce partner for 90% of companies worldwide by 2025. To prepare for this new era of human-machine interaction, Gartner suggests focusing on two key areas: 1. deciding your AI ambition and 2. being AI-ready. CIOs can guide organizations by exploring opportunities in the back office, front office, new products/services, and new core capabilities. To be AI-ready, establish AI-ready principles aligned with organizational values, ensure #data is AI-ready, and implement AI-ready #security to combat potential negative uses. "If your data is not ready for AI, then you are not ready for AI." Let's make sure our #technology decisions are holistic and encompass not just technology, but also #economics, social aspects, and #ethics. Here's to a happy 2024 adventure and embracing the power of AI! #Innovation #Future #HappyNewYear2024 #AI #Data #CIOs
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GEN AI Evangelist | #TechSherpa | #LiftOthersUp
1moGenAI's impact is evident. Gradual rollout wise. Embracing change takes time, support. Johnson (Johnsie) Garrett