For travel retailers, Just Walk Out technology gives you the opportunity to extend shopping hours without the heavy operating costs of a traditional retail store. Learn more about checkout-free shopping here ➡️ http://spr.ly/6043gvCtP #traveltechnology #traveltech
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Did you know that Slalom is a Just Walk Out technology integration partner? Customers swipe their credit card or mobile wallet to enter, take the items they wish to purchase, and upon exit, their credit card will automatically be charged for the items purchased, free of any lineups. Sound like something your business could use? Please reach out to me to chat about this solution. #amazon #JustWalkOutTechnology #aws
Excited to announce the first Canadian airport implementing Just Walk Out technology! Travelers can skip the checkout at The Goods Express by Paradies Lagardère in the Toronto Pearson Airport, Terminal 1 by gate D22. Click to read more: http://spr.ly/60465BIxk Greater Toronto Airports Authority #traveltechnology #retailtech #retailinnovation
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In the contemporary realm of travel retail, ensuring unparalleled customer experiences takes center stage. My esteemed colleague Erika Giannini underscores the enduring significance of human interactions, particularly within the context of serving a diverse, multicultural clientele. The Customer Experience Management service by 2.0 & Partners is a bespoke solution, tailoring the enhancement of the customer journey and bridging the physical and digital dimensions. As we progress, the skillful fusion of technology and human expertise will determine success in this ever-evolving landscape. Read the full interview below: #travelretail #customerexperience #businessdevelopment
Delivering the perfect experience in travel retail has never been more important - or more challenging. This is why, at 2.0 & Partners, we have created a dedicated service, tailored to the needs of the travel retail sector and designed to help our partners unlock the next level of customer service. This week, in a special blog, our Head of Customer Experience, Italy, Erika Giannini speaks with Chief Content Officer Chris Madden about the challenges of delivering the right shopper experience, how that will continue to evolve in the coming years, and how our team can help. Read the full conversation here: https://lnkd.in/ewZ46req #experience #retail #travelretail
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#LAX expands digital marketplace with integration of Airport Dimensions customer engagement platform In partnership with Unibail-Rodamco-Westfield (URW) Airports, Los Angeles International Airport - LAX has expanded its self-service #hospitality platform powered by Servy to include Airport Dimensions’ revenue growth and customer engagement platform #Connecta. Connecta has been designed to track and analyze behaviors and engage #consumers with real-time loyalty and marketing incentives driving incremental revenue to #airports and their concession partners. The LAX #OrderNow digital marketplace, powered by #Servy, has been in place since 2020, enabling travelers and airport employees to discover F&B offerings and #retail outlets within the airport, order and pay with ease, and collect from the outlets by bypassing the line with express pickup. The Connecta platform brings together airport F&B, retail and services, including Servy, all under one umbrella. This singular point of engagement is intended to enhance the overall #travelerexperience, gain deeper insights into consumer behaviors and boost spending throughout the journey. Jeff Livney, chief experience officer at Servy, said, “Through this expansion to our LAX Order Now program, Servy is continuing to push the capabilities of airport digital commerce, bringing various platforms and partners together to drive a better, more personalized guest experience, while driving commercial results for our airport authority, developer and concessions partners.” https://lnkd.in/eSZUkT2N
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From IATA_AirShoppingRS to OOPS_ShoppingRS! Several weeks ago, I introduced our initiative aimed at refining the NDC shopping experience, now known as "Airline Retailing". In pursuit of this goal, we have developed a consolidated API schema, OOPS_ShoppingRS, which integrates key functionalities such as IATA's AirShopping, OrderReShop, OfferPrice, SeatAvailability, and ServiceList. Notably, we have expanded our capabilities to encompass a broader spectrum of products, including vouchers, accommodations, car rentals, insurance, among others. Additionally, our schema is equipped to manage diverse scenarios such as bundles, group bookings, non-revenue transactions, as well as staff and crew requests. Although our journey began with its share of challenges, it has been an invaluable learning experience in the realm of open retailing and the intricacies of NDC version 21.3.4, upon which our new schema is anchored. In engaging with various Online Travel Agencies (OTAs), we are pleased to report unanimous preference for our innovative approach over the conventional utilization of native IATA NDC schemas. This resounding validation underscores our conviction that it is indeed feasible to augment existing standards without resorting to reinventing the wheel. Welcome to the era of NDCplus.
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Looking forward to learning more about Lagardère Travel Retail's innovation strategy? Dive into this article where Jimmy Motte, Head of Digital and Innovation at Lagardère Travel Retail, delves into our innovative approach. Discover how we enhance and integrate convenience, efficiency, and sustainable solutions to meet the dynamic expectations of travelers and landlords, staying ahead of the curve! https://lnkd.in/dnwRjVEQ
Lagardère Travel Retail: contactless, ecofriendly and ready for the future
gtrmag.com
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Airline tickets, hotel rooms, and Amazon have all harnessed the power of dynamic pricing, but it's not limited to these industry giants. Even quick-serve restaurants and convenience shops can leverage its advantages. Our latest article delves into dynamic pricing, offering examples, strategies, and how restaurants can implement it effectively. Discover the potential benefits for your organization by following the link below. https://lnkd.in/gRBsy-tu #retail #pricing
How to use dynamic pricing in self-service retail
https://smart-now.com
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The hospitality industry is ever-evolving and it's important for businesses to stay ahead of the game! 🤩 From technology to customer experience, there have been some major changes in hospitality. 🤔 For example, more businesses are embracing technology to make their operations smoother and more efficient. 🤖 This can include anything from automated check-ins, to online ordering systems and even contactless payment options. ✅ In addition, there's been a shift in focus towards creating a unique and memorable customer experience. 🤗 Businesses are looking for new and creative ways to make their customers feel special, from offering personalised services to providing a more tailored experience. 🤝 These changes are not only making hospitality more enjoyable for customers, but they're also helping businesses stay competitive. 💪 #Hospitality #CustomerExperience #Technology
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Customer journeys are well understood in digital interfaces but more often than not not well thought through in physical spaces. This is a picture taken after the cashier at Berlin Airport. This does not make sense on many levels: 1) The discount is put after I paid, as if to make sure I won't benefit from it, why not put the announcement in the queue before the cashier? 2) Because it is after my purchase I will get mad that I did not benefited from a possible discount preventing me from signing up and for sure not make the effort ton sign-up 3) Everyone has to walk from security to the Duty Free shop at Berlin Airport, but no add are seen promoting that offer until I exit the shop. Why? 4) Finally, because I did not signed-up, the shop will missed an opportunity to retarget me in my future travel and next time I come, having forgotten about this, I will have the same delisusion --> Customers are used to well thought digital experiences and physical experiences need to stay on par at the risk of loosing market share rapidly
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Are long lines, frustrated guests, and outdated systems dragging your attraction down? You're not alone! At Gatemaster, we understand the challenges attraction professionals face. That's why we’ve designed an all-in-one attraction management suite to transform your attraction. Boost guest satisfaction and improve operations with lightning-fast ticketing, strategic upselling opportunities, a seamless POS system, and much more. Say goodbye to the "attraction management blues" and watch smiles appear! Want to learn more about our all-in-one attraction management suite? Schedule a FREE discovery call with a “TechXpert” today and see how we can turn your challenges into magic: https://hubs.li/Q02yp6c80 #GatemasterTechnology #AttractionProfessionals #GuestExperience #BoostRevenue #SimplifyOperations #ScheduleACall #AttractionManagement #POS #Ticketing #AttractionSuccess #AllInOne #AttractionIndustry #AttractionMagic #Attractions
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Are long lines, frustrated guests, and outdated systems dragging your attraction down? You're not alone! At Gatemaster, we understand the challenges attraction professionals face. That's why we’ve designed an all-in-one attraction management suite to transform your attraction. Boost guest satisfaction and improve operations with lightning-fast ticketing, strategic upselling opportunities, a seamless POS system, and much more. Say goodbye to the "attraction management blues" and watch smiles appear! Want to learn more about our all-in-one attraction management suite? Schedule a FREE discovery call with a “TechXpert” today and see how we can turn your challenges into magic: https://hubs.li/Q02BZXfX0 #GatemasterTechnology #AttractionProfessionals #GuestExperience #BoostRevenue #SimplifyOperations #ScheduleACall #AttractionManagement #POS #Ticketing #AttractionSuccess #AllInOne #AttractionIndustry #AttractionMagic #Attractions
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