𝐇𝐢𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐭𝐞𝐚𝐦 𝐢𝐬 𝐜𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐫𝐞𝐬𝐭𝐚𝐮𝐫𝐚𝐧𝐭'𝐬 𝐬𝐮𝐜𝐜𝐞𝐬𝐬. 𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 5 𝐭𝐢𝐩𝐬 𝐟𝐨𝐫 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐞𝐫𝐬, 𝐚𝐥𝐨𝐧𝐠 𝐰𝐢𝐭𝐡 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐚𝐬𝐤:
1. 𝑮𝒆𝒕 𝒕𝒐 𝒌𝒏𝒐𝒘 𝒕𝒉𝒆 𝒄𝒂𝒏𝒅𝒊𝒅𝒂𝒕𝒆𝒔 𝑨𝒕𝒕𝒊𝒕𝒖𝒅𝒆 𝒂𝒏𝒅 𝑷𝒆𝒓𝒔𝒐𝒏𝒂𝒍𝒊𝒕𝒚: A positive attitude and a friendly personality are essential in restaurants. Look for candidates who are enthusiastic, adaptable, and have a customer-centric mindset. Create questions that give you insight such as:
Q: How do you handle high-pressure situations, such as a busy dinner rush?
Q: Tell me about a time when you had to handle a difficult customer. How did you resolve the situation?
2. 𝑫𝒐 𝒕𝒉𝒆𝒚 𝒖𝒏𝒅𝒆𝒓𝒔𝒕𝒂𝒏𝒅 𝑻𝒆𝒂𝒎𝒘𝒐𝒓𝒌 𝒂𝒏𝒅 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏: Restaurants thrive on teamwork and effective communication. Assess their ability to work well with others and communicate clearly. Look for individuals who can contribute positively to the team.
Q: Can you give me an example of teamwork in a restaurant space?
Q: If you see a table, that isn’t on your station but needs plates cleared, what do you do?
3. 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒆𝒓𝒗𝒊𝒄𝒆 𝑶𝒓𝒊𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏: Outstanding customer service is the heart of a successful restaurant. Look for candidates who have a genuine passion for providing excellent service and creating memorable experiences for guests.
Q: What is the difference between a good server and a great server?
Q: Can you tell me about a time you went above and beyond?(at work, at home, at school)
4. 𝑾𝒐𝒓𝒌 𝑬𝒕𝒉𝒊𝒄 𝒂𝒏𝒅 𝑹𝒆𝒍𝒊𝒂𝒃𝒊𝒍𝒊𝒕𝒚: Our industry is demanding, so it's important to hire individuals who are hardworking and reliable, and willing to go the extra mile. Look for candidates who demonstrate a strong work ethic and a commitment to delivering their best.
I like to ask a question that throws them for a loop
Q: How many times can a person be late before they are fired? –
Q: Can you give me an example of a time when you took ownership of a mistake or error? How did you rectify the situation?
5. 𝑪𝒖𝒍𝒕𝒖𝒓𝒂𝒍 𝑭𝒊𝒕: Consider your restaurant's values, mission, and culture when hiring. Look for candidates who align with your restaurant's culture and can contribute positively to the overall work environment.
𝐑𝐞𝐦𝐞𝐦𝐛𝐞𝐫, 𝐡𝐢𝐫𝐢𝐧𝐠 𝐢𝐬 𝐚𝐧 𝐨𝐧𝐠𝐨𝐢𝐧𝐠 𝐩𝐫𝐨𝐜𝐞𝐬𝐬, 𝐚𝐧𝐝 𝐢𝐭'𝐬 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐭𝐨 𝐫𝐞𝐠𝐮𝐥𝐚𝐫𝐥𝐲 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐞 𝐚𝐧𝐝 𝐫𝐞𝐟𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐡𝐢𝐫𝐢𝐧𝐠 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐭𝐨 𝐚𝐭𝐭𝐫𝐚𝐜𝐭 𝐚𝐧𝐝 𝐫𝐞𝐭𝐚𝐢𝐧 𝐠𝐫𝐞𝐚𝐭 𝐩𝐞𝐨𝐩𝐥𝐞!
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