"We have to be innovative and nurture relationships with our customers, which can take up a lot of my time, but which is also important and exciting,” says Market and Project Director Niels Engelhard Philipsen. “We have many different customers, so when we enter a project with a new one, I know it’s crucial to collaborate well with them.” ✅
Niels works on a daily basis with NIRAS' Danish and Norwegian railway projects, e.g. the Banedanmark and Norwegian Bane NOR. And to him, just as important as knowing the market and customers' challenges is building a good relationship founded on quality work and collaboration. 🤝🚆
"Good collaboration with the customer is built by, among other things, getting to know them and understanding the challenges they face. This is done through open and trusting dialogue, so that the customer knows that we are available and that we ensure quality both in the project and the relationship," he adds. 💬
For Niels, this dialogue can be done almost anywhere: through coffee meetings, walk-home meetings, during short informal phone calls and even at the Nordics' largest railway conference, RAILcph. ☕
Upon joining NIRAS, he was particularly surprised by the culture at the company, adding that the multinational firm has a strong structure, made evident through his meetings with colleagues. 🏢
“It should not be underestimated, the effect of feeling welcome and a part of the NIRAS ‘family’ within a very short time,” Niels shares. “The fact that we get to know each other and act as a strong team also helps to strengthen cooperation across disciplines, where we have many committed and skilled experts. The musketeer spirit is palpable, and we want to reach the finish line together — not separately.” ⚔️
#HereWeGrow #NIRASProfiles #CustomerRelationship #Collaboration #Cooperation
