When companies look to improve their #contactcenter performance, it's easy to get lost in the sauce of all the gaudy, cutting edge #CX technologies that have emerged in the past few years.
And for good reason! They contact center solutions that exist today are absolutely capable of transforming the entire operations of companies' customer-facing applications.
But one #agent-facing area that may fly under the radar that can make just as large of a performance impact is #data insights and usage. Data is complex, and on its own without insights and breakdowns won't make any real impact for your contact center agents. But if the right real-time data is provided to your agents with a proper level of guidance, the power of data can elevate your customer experience to the next level.
We have developed real-time, fully customizable #dashboards called Eyedogz with the sole purpose of providing this powerful data to your contact center agents. Featuring easy integrations, configurable alerts, real-time data streams and more, our dashboards can help you and your team to unlock data-driven performance gains like never before!
Visit the link in the comment section to learn more.
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