Lumanity Strategy & Insight’s Post

Not every communications plan is right for laughter, but humor is an underdeveloped and underutilized area in our sector with proven medical and scientific benefits both to human health and communications. Laughter brings us together, diffuses awkward situations, and helps us manage our emotions. Humor also has substantial and surprising health benefits - from improving our mental health, to regulating our central nervous systems, to reducing pain to even preventing heart disease. So, if humor is so good for our health, why don’t we see it show up in health communications? Are communicators missing an opportunity to reach their audiences? And if so, how and when should they bring it into their comms without alienating their audiences? Our Leith colleagues have put together an eight-part podcast series exploring the links between laughter, health, and medical communications, hosted by Leith and award-winning comedian Ria Lina (Live at the Apollo, Have I Got News For You, and Mock The Week) that brings together a unique panel of neuroscientists, patients, creatives, and health care providers (HCPs) to discuss these topics. Check out this clip from episode two, featuring our own Susan Daniels, Vice President, Patient Strategy & Engagement at Lumanity, sharing her personal experiences. Learn more about the series and check out the first two released episodes at https://buff.ly/4cRUZSP #healthydoseofhumour #humorinhealthcare #medcomms #patientengagement #medicalcommunications #HCPs

Not every communications plan is right for laughter, but humor is an underdeveloped and underutilized area in our sector with proven medical and scientific benefits both to human health and communications. Laughter brings us together, diffuses awkward situations, and helps us manage our emotions. Humor also has substantial and surprising health benefits - from improving our mental health, to regulating our central nervous systems, to reducing pain to even preventing heart disease. So, if humor is so good for our health, why don’t we see it show up in health communications? Are communicators missing an opportunity to reach their audiences? And if so, how and when should they bring it into their comms without alienating their audiences? Our Leith colleagues have put together an eight-part podcast series exploring the links between laughter, health, and medical communications, hosted by Leith and award-winning comedian Ria Lina (Live at the Apollo, Have I Got News For You, and Mock The Week) that brings together a unique panel of neuroscientists, patients, creatives, and health care providers (HCPs) to discuss these topics. Check out this clip from episode two, featuring our own Susan Daniels, Vice President, Patient Strategy & Engagement at Lumanity, sharing her personal experiences. Learn more about the series and check out the first two released episodes at https://buff.ly/3VT9ijt #healthydoseofhumour #humorinhealthcare #medcomms #patientengagement #medicalcommunications #HCPs

I’m thrilled to share a powerful conversation with Robin Stern , PhD psychoanalyst, Associate Director of Yale Center for Emotional Intelligence and author of The Gaslight Effect: How to Spot and Survive the Hidden Manipulation Others Use to Control Your Life, on a topic that hits close to home- medical professional gaslighting. We bring to light the often-overlooked issue of gaslighting experienced by healthcare professionals themselves. From subtle dismissals to the immense pressure to prioritize profits over patient care, our discussion uncovers the pervasive nature of gaslighting within the medical community. In this snippet from the episode, we explore the question “Why do people stay in gaslighting relationships?” Specifically, in healthcare settings, where shame plays a significant role in silencing voices. It’s a reminder that speaking up is not only brave but necessary for change, in a culture built on never showing weakness. Join us as I share with Robin my hopeful visions for a future of empathy, transparency, and mutual respect in healthcare. It’s a heartfelt call to action for all stakeholders to co-create an environment that truly nurtures both patients and practioners. 🔗 Link in Comments for the full episode #MedicalGaslighting #HealthcareVoices #BreakTheSilence #EmpathyInHealthcare #PatientCareMatters #GaslightingAwareness #MedicalEthics #SpeakUpForChange #TransparencyInHealthcare #EndGaslighting

Picture this 👇 You're having a consultation with your patient that's going really well They then ask you a question ❓ that you don't know the answer to 🤷♀️ What immediate emotions do you experience ? Embarrassment 🙈 Awkwardness 😬 Shame You might feel uncomfortable and possibly lose face In this video I cover strategies that you can use in welcoming, embracing and initially responding to unfamiliar questions from patients to make it a positive, educational and empowering experience overall Check out my Youtube channel for the full video #healthcarecommunication #healthcareprofessionals #questionsandanswers #effectivecommunication #communicationskills #communicationcoaching

You have the power… Be unique in your patients’ healthcare experience. Unlock the influence of active listening. In your practice, you can foster an unbreakable bond and transform your patient’s experience. Follow these steps to 𝐥𝐢𝐬𝐭𝐞𝐧 𝙖𝙣𝙙 𝐡𝐞𝐚𝐫 what your patient has to share: 🚀 Action Steps: 🤝 𝐋𝐨𝐜𝐤 𝐞𝐲𝐞𝐬, 𝐮𝐧𝐥𝐨𝐜𝐤 𝐡𝐞𝐚𝐫𝐭𝐬: Establish unwavering eye contact, showing patients they have your undivided attention. 🤝 𝐒𝐩𝐞𝐚𝐤 𝐭𝐡𝐞𝐢𝐫 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞: Master the art of paraphrasing to break barriers and truly understand their innermost thoughts. 🤝 𝐒𝐢𝐥𝐞𝐧𝐜𝐞 𝐬𝐩𝐞𝐚𝐤𝐬 𝐯𝐨𝐥𝐮𝐦𝐞𝐬: Refrain from interrupting; let patients pour their hearts out without fear of judgment. 🤝 𝐄𝐦𝐛𝐫𝐚𝐜𝐞 𝐭𝐡𝐞 𝐮𝐧𝐬𝐩𝐨𝐤𝐞𝐧: Let your nods and smiles speak louder than words, conveying empathy without restraint. 🤝 𝐂𝐮𝐫𝐢𝐨𝐬𝐢𝐭𝐲 𝐢𝐠𝐧𝐢𝐭𝐞𝐬 𝐜𝐚𝐫𝐢𝐧𝐠: Spark meaningful conversations by asking open-ended questions that delve into their stories. Active listening sets the stage for healing. Unlock the potential of deep connections. These connections are the strong foundation for a lasting relationship. The foundation for your strong patient retention. __________ I'm Dianne. Thanks for stopping by. ➕ Follow me to see me in your feed 💬 Tell me what you think in the comments 💰 DM me ‘FUN’ to grow your practice – on your terms. __________ #healthcare #productivity #strategy #chiropractic

New videos uploaded on our @MindfulMeMedia Youtube channel ... Attracting Love, Know Your Worth, Healthy Habits. Start your New Year becoming a healthy you. #healthandwellness #healthawareness #YouTube #mentalhealthmatters

🌟 🔑 Dr. Rob Orman's story serves as a valuable reminder of the importance of self-reflection, mentorship, and finding inner balance in the fast-paced world of medicine. Let's join the conversation on combating burnout, rekindling joy, and creating sustainable models of clinical practice in the healthcare industry. Don't miss Episode 71! #BurnoutAwareness #HealthcareHeroes #PhysicianResilience #CareerBalance #PracticeManagement #PhysicianWellness #SelfCare #PrivatePractice #SustainableMedicine #ClinicalPractices #WorkLifeBalance #HealthcareTransformation #PodcastEpisode #SustainableClinicalMedicinePodcast #TheChartingCoach #ChartingCoach

Listening deeply to our patients is crucial for healthcare providers. Understanding their unique perspectives empowers them as CEOs of their own healthcare. Patients bring personal and cultural biases that impact how they receive information. Being deep listeners and formulating responses effectively are key to shared decision-making. Watch Emmy nominated actress Lourdes Reynolds share her experience in communicating treatment options. Let's uncover more stories like hers to enhance patient communication and guide them towards better health. #Patientjourney #Listening #Empathy #Healthcare #DrSinicropi #TheStories #wellnessatthespeedoflight

#9 Delivering bad news via telephone? Not ideal, but sometimes necessary. In the perfect scenario, I would give any serious medical update in person. But when a family cannot make it to the hospital due to distance or prior obligations, then a phone call it is. While technology may make our interactions seem impersonal, here are a few tips to soften the blow: ➡ Acknowledge that you would have preferred to meet in person if there were time. (Sometimes just saying it adds humanity to the conversation.) ➡ Ask if they’re driving. ➡ Ask if it’s an OK time to share difficult news. ➡ Before the conversation ends, ensure that they know how to contact you if they think of further questions as that’s easily forgotten on a telephone call. ➡ Be the first to say “goodbye” when the conversation is over. Sounds simple, but without visible/non-verbal conversational cues, it’s amazing how clunky the end of a conversation can be. “Take care.” … “You too.” … “Have a good day.” … “You too.” … “Goodbye, Sally.” … “Goodbye.” … They’ve just heard awful news; they’re not going to know how to close out the conversation. Instead, say: “You take care, Sally, and call me with any other questions, ok? Goodbye.” Boom. Conversation over. “Goodbye,” is a polite way to signal that it’s ok for them to hang up the phone and make a clean break to an otherwise uncomfortable conversation. Anything to add? ____________________________________________________________________________ As a healthcare provider for the chronically ill and terminal, I give bad news every day and I have learned how to do it well—plus mistakes to avoid. During January, I will release a series on how to effectively deliver bad news with confidence and understanding.   #healthcare #palliativecare #socialq #emotionalquotient

🌟 In the heart of our healthcare journey lies a space where emotions flow like a river – the waiting room. A realm of anticipation, uncertainty, and hopes, where patients embark on a unique odyssey of feelings. 🌟 🌈 As patients sit amidst the whirlwind of emotions, our OPD staff stands as a beacon of understanding and compassion, harnessing the power of empathy to orchestrate a symphony of comfort. Let's unveil the four approaches of empathy that create this masterpiece. 🌈 1) Perspective Taking: A genuine smile – a window into our shared humanity, where we step into your shoes, embracing your journey as our own. With each smile, we silently say, "You're in safe hands. We're here to make your journey smoother." 2) Stay Out of Judgment and Listen: Engaging conversations – bridges that connect hearts, as we put aside preconceived notions and truly listen to your story. Every word you share is a note in the melody of understanding, transforming waiting into shared moments of connection. 3) Recognize Emotion from Within: Magazines and books tailored to diverse tastes – a nod to your individuality, as we recognize the emotions you may be feeling. Your preferences matter, and we're here to provide not just information but emotional resonance. 4) Communicate Understanding: A reassuring touch – a silent embrace of your emotions, a gesture that whispers, "We're right here with you, every step of the way." With every touch, we convey that your feelings are acknowledged and valued. 🌼 Every gesture, intentional and heartfelt, transforms waiting from mere passing of time into an opportunity for empathy and kindness. 🌼 🌸 Let us be the comforting presence you deserve, a reminder that in this space of emotions, you're never alone. Your journey matters!! #EmpathyInAction #ComfortingGestures #HealthcareJourney #PatientFirst #CaringHands