Mandarin Oriental Hotel Group’s Post

The Hospitality Leadership and F&B Forum: Key Sessions You Can’t Miss on 5th June! Day 1 was a powerhouse of insights on leadership, resilience, and innovation in the hospitality industry! 📸✨ Join us for Day 2 of The Hospitality Leadership and F&B Forum! 📍 Sheikh Saeed Hall 1 🕙 11:10 AM to 5:00 PM What to Look Forward to: Key Sessions: • 11:10 – 12:10 PM: Executive Think Tank Panel: Aligning Agendas: Tourism’s Integral Role in Influencing Government Policies for a Better Tomorrow • Understand how tourism shapes government policies for a brighter future. • 12:15 – 01:00 PM: Executive Think Tank Panel: Harmonising Operational Efficiency and Brand Integrity: Strategies for Sustaining the Unique Identity and Service Ethos of Hotels • Explore strategies to maintain operational efficiency while preserving brand integrity. • 02:00 – 02:45 PM: Executive Think Tank Panel: Elevating Returns: Strategies for Amplifying ROI in F&B Ventures for Asset Owners • Learn techniques to maximise returns on investment in F&B ventures. • 03:40 – 04:10 PM: Executive Fireside Chat: AI Narratives: Weaving a Customer-Centric World through Automated Storytelling • Discover how AI can create a customer-centric experience through storytelling. • 04:15 – 05:00 PM: Executive Think Tank Panel: Launching Your Culinary Voyage: A Blueprint for Entry into the F&B Industry • Get a blueprint for successfully entering the F&B industry. Don’t miss out on these exciting sessions packed with valuable knowledge. It’s now or next year—join us and be part of the conversation. See you there! Register now: https://lnkd.in/dKsRRwPc #HotelShow #HospitalityLeadership #FBForum #Leadership #Innovation #Sustainability

I happened to listen to Naveen Manga's (CTO of Marriott) leadership advise few years back in a leadership development program. He is an inspirational leader with clarity on how to leverage technology to enable business. Today morning, I came across this interview, where he nicely summarized how he is transforming the hospitality industry with the power of technology and fostering culture of Innovation.  Few thoughts which resonated with me based on his interview. Most systems in the past were built with "built to last" mind set and a customer journey in mind. But the question is... a)     Do these systems have a last when technology is changing so fast?  and b)     How do we know that all our customers expect their journey to be the same? What if we give the power of choice to customers so that customers can carveout their own journey in a unique and personal way? Isn’t that more personal than walking them through an experience we design for them? & To do that we need the mind set of "built to change", which needs a strong digital core & Innovation DNA. I hope some of you find this interesting too.

What is #unreasonablehospitality ? A fantastic read by Will Guidara that should be apart of every #leadership library and a fascinating behind the scenes view of #finedining ! 🍽 🥂 Enjoy the 📸 ! #ThatSupplyChainGuy #leadershipdevelopment #growthmindset #teambuilding #teamdevelopment #processimprovement #culture #organizationaldevelopment #growthopportunities

Only a couple more Italy posts before the next adventure… As our time in Siena draws to a close I remain utterly transfixed by the history, the people, the architecture, the culture, the food, the wineries, the business practices and, well, the list truly goes on. There is no singular takeaway as the enormity of this experience is still something I am processing. At the end of the day, what we experienced is the by-product of centuries of people working together, tirelessly, imaginatively, devotedly through perilous times (the Black Death in the mid-1300s was unimaginably horrifying…) and good times (the Renaissance was a remarkably fruitful, creative, exploratory period with perhaps the greatest concentration of cultural and artistic creativity ever…), with a collective impact that has touched societies far beyond Italy’s modern borders. Teaching, but mostly learning, the sustainability practices of the region’s wine industry was a key reason I came and, as I have learned and believe, Italian wineries are businesses with invaluable lessons for people everywhere. It has also been a blast spending time with students as they immerse themselves in the local region, as well as across Europe. May their curiosity never tire as society evolves. Yet what really stands out to me are not any singular sector, or group of people, or regional environmental conditions, or cultural traditions, but the interdependency amongst a vast array of ingredients, born from more than two millennia of human history and countless interactions, conflicts, and inspired feats, the culminating recipe of which we were fortunate enough to experience this summer, and future generations will hopefully get to enjoy as well. Don’t sit back, do take action, and embrace traveler’s eyes in everything you do. You will reap rewards that will positively influence your life, including how you work with others and lead businesses to a better and more sustainable future.#business #businessasaforceforgood #doingwellbydoinggood #leadbyexample #leadership #leaders #sustainability #italy

🔍💼🏨 Discover the key distinctions between macro and micro visions for long-term success in the hospitality industry, specifically focusing on hotels and restaurants: 🔭 Macro Vision: Embracing a broad perspective, a hotel or restaurant's macro vision involves envisioning its position within the larger market, identifying industry trends, and defining its long-term objectives. 🔬 Micro Vision: In contrast, the micro vision emphasizes the finer details and day-to-day operations, concentrating on enhancing guest experiences, optimizing service quality, and ensuring operational efficiency. 🗺️ Macro Vision: Strategic planning on a macro level involves analyzing market dynamics, identifying target demographics, and evaluating potential expansion opportunities in new regions or markets. 🧭 Micro Vision: On a micro level, the focus lies in cultivating customer loyalty, fostering personal connections, and consistently delivering exceptional services to individual guests. 🌱 Macro Vision: A hotel or restaurant's macro vision encompasses sustainable growth, financial stability, and positioning itself as a leading brand in the competitive landscape. 🌟 Micro Vision: The micro vision is about attending to immediate customer needs, offering personalized recommendations, and adapting to guest preferences to exceed expectations. 🤝 Macro Vision: Long-term macro strategies may involve mergers, collaborations, or partnerships to strengthen market presence and achieve synergies. 👨🏫 Micro Vision: At the micro level, staff training, attention to small details, and ensuring prompt issue resolution contribute to creating memorable guest experiences. 🌎 Macro Vision: Considering global and regional economic trends, technological advancements, and evolving consumer behaviors, the macro vision ensures adaptability and resilience over time. 🍔🛏️ Micro Vision: The micro vision emphasizes refining menu offerings, room amenities, and service protocols, staying attuned to customer feedback, and maintaining a stellar online reputation. 🤝🔑 By harmonizing both macro and micro visions, hotels and restaurants can thrive in the long term, successfully navigating the challenges of the industry while creating lasting impressions on their valued guests. 🚀🏨🍽️ https://lnkd.in/gkB2ZXvS

As Accredited Kanban Trainers / AKT we meet at least one time per year in-person to reflect and learn together in a maximum collaborative and interactive way. Today, I decided to go to the Kanban Leadership Retreat / LKR in Portugal 🇵🇹 in May 2024. I hope to see many well-known faces like Bianca Griffioen, 🌻 Anna Radzikowska, Susanne Bartel & Joey Spooner as well as new faces like Meiko Bahn. https://lnkd.in/eseTBfRr Actively contributing in the event will not only be a next actionable step in my personal development, it will also foster the improvement of the Kanban Method by collaboratively working together. We will share our experience of at least the last 12 months in the context of the enterprises, where we work in as Kanban coaches and consultants. It is an honor to reflect & learn with the other participants about typical challenges in applying our common Kanban knowledge and specific practices in different network of services. Taking into account the culture, practices and outcomes which are in place is crucial to foster a managed evolution / appreciate what is there. Like this, we can evolve together with our clients around the globe towards a higher personal and organizational maturity. #kanban #stopstartingstartfinishing #flow #hamburg #belikewater #ppi #crossnative #yeswekanban #customerfocus #outcomes #fitforpurpose

On Core Values: Reflecting on my journey, I've realized that my most significant growth often follows challenges and unexpected deviations rather than straightforward successes. Ten years ago, I resigned from a dream job at Starwood, leaving behind a major promotion and a stellar team, to relocate to Hong Kong in support of my then-husband. What seemed like a career setback turned into an incredible opportunity. The move opened new doors, including joining Rosewood Hotel Group, where I contributed to the growth of a leading luxury brand. Periods of 'deviation', combined with introspection, reveal rich insights into our core values. For me, these include authenticity, curiosity, integrity, and servanthood. Knowing our values enables mindful choices in our relationships, both personal and professional. Mistakes are feedback loops. By refining our choices, we enhance value-based alignment, improving the quality of our relationships and life. Adam Grant aptly noted about integrity, one of my core values: "Most leaders prize loyalty. Great leaders put a higher premium on integrity. Loyalty is allegiance to power. You're expected to show deference and follow orders. Integrity is allegiance to principles. You're expected to challenge orders that violate your mission or values." I invite you to reflect on your core values. Who do you gravitate toward or avoid, and why? What do you react to? There are likely five to seven core values that guide everything you do. Knowing these is the first step toward creating mindful new chapters in every aspect of life. #leadership #principles #corevalues #adamgrant

“Make [self care] a priority as the individual…as a leader, you have to facilitate an environment where people feel like they're empowered to do it and give them the permission to do it. When you come into an organization and you're leading a team, some people feel like they can't take time off or while they're on vacation or over the weekend, send emails or get on calls. And I'm the first one on my team that discourages that. And frankly, times where I just demand that people don't do that. There has to be a period where you're recharging the batteries and recuperating…step away for a little bit and come back and be able to pick it back up again and rev the engine higher than I did before.” Aly El-Bassuni, Divisional President, Aimbridge Hospitality WATCH NOW:  https://lnkd.in/gyX9rDuG LISTEN NOW: https://lnkd.in/gZFU9Ru5 Aly discusses with Rachel Humphrey of DEI Advisors why he insists on leading a corporate culture which includes self-care. He shares why he and his family have opted to move several times to support his career and how he evaluates those decisions along with tackling other risks and challenges. He talks about relationship building in a small industry and developing leadership skills, especially strategies to manage others as you develop a team. He also tells his younger self to view life as a marathon not a sprint. #diversityandinclusion #deiadvisors #leadership #hospitalityindustry #empoweringpersonalsuccess #dei  

Breaking Boundaries at the Master Innholders Leadership Conference  🌍 Next Monday and Tuesday, the Master Innholders host their annual Leadership Conference, which promises two days packed with insightful discussions, expert panels, and forward-thinking presentations. This event is the first major conference of 2024 and is always very well attended by hotel leadership teams from throughout the UK, eager to share their experiences and insights in what is an open and supportive industry environment. Session topics will include: ⭐Embracing Current Technology: Jeremy White delves into how VR, AR, and AI can revolutionise the hotel industry. ⭐A Futuristic Look at Hospitality & Tourism: Ella Sy explores current and future trends, preparing hoteliers for evolving customer expectations. ⭐Panel Discussion on Guest Journey, Hospitality & Sustainability: A panel chaired by Naga Munchetty, featuring industry experts, discussing the future of guest experiences and sustainable practices. ⭐UK Hospitality Update: Kate Nicholls OBE MI provides insights on industry trends and the impact of recent government policies. ⭐Hotels in The Metaverse: Timothy Griffin SJS explains the metaverse and its potential benefits for hoteliers. ⭐Adapting for Tomorrow: Simon Maguire SJS discusses essential leadership qualities for navigating future challenges in hospitality. ⭐Workforce Trends for The Future: Leanne Walters-Hawke presents strategies for recruiting and retaining future talent. ⭐Economic Forecast - Now & in The Future: Joe Nellis offers an economic outlook for the industry, including insights into cryptocurrencies. ⭐Ethics of A New Age: Professor Keeley Crockett addresses the ethical considerations of using AI and new technologies in the hotel sector. ⭐Leadership of The Future: Keynote speaker Keith Coats discusses the evolution of hospitality over the next decade. Throughout the two days, attendees will have ample opportunities for networking, engaging with sponsors, and discussing the latest innovations and challenges facing the hospitality industry.  If you’re attending, we’d love to hear your key takeaways from the above topics. More information here: https://lnkd.in/enx-Xmzm #HotelLeadershipConference #Hospitality #Recruitment 

Discover the roadmap to our promising future as our new CEO, Bob van den Oord, unveils our dynamic growth strategy in this engaging article featured in Skift.   Huge appreciation to Sean O’Neill for spotlighting the remarkable vision and track record of success that makes Langham Hospitality Group a true industry leader. Read the whole article here: https://lnkd.in/gnZxnVfr �� #GrowthStrategy #Leadership #BuildingGreatMemories