Mike Rapp’s Post

In the image bellow are the steps a candidate must follow to apply for a single job on Workday, a powerful SaaS platform. I am sure Workday is a good company, and good people work there, and that is the same for the companies that use Workday; however, the process needs repair. Any junior UX or Product Designer will tell you that this is bad UX. A stepper with 7 steps is too long, and these are 7 steps past the two or three steps of just logging in. This is solvable, and examples of how to shorten the process abound. I have seen platforms that have less than three steps to apply for a job, so even copying the process from another platform is a solution. As I am saying, it's not rocket science, but this ancient way of doing things remains, mostly because "there is no money to be made" to change this. While a company's bottom line will not be directly affected by this, the PR aspect of this and candidates' overall desire to apply for a job with such a system is another story altogether, and one that corporate leaders will have to contend with as soon as the market turns again. Inaction, in this case, can be a policy, but not the right one. #badux #uxui #hirring #recruitment

When I see a company using Workday in the hiring process, I immediately dodge that bullet! If they start with such a self-centered experience -practically typing your entire CV once again, for EVERY potential employer- I can only imagine what comes next... If you don't respect the candidate's when you're still "flirting", then I'm sure things are going to be awesome if someone joins! Make sure you get your #ux right, it can make or break your offering. Is anyone else feeling that way? #cx #product #design

I am a UX designer in the US looking for a job desperately and most of my time is lost in filling out your form Workday on company portals repeatedly. Workday, I never understood why you always have to ask us to write down every single detail from education, employment, and address again in the text form fields if the RESUME is exactly what it is about. Such a hassle. This makes a RESUME redundant. And every time it ends with 4-5 consent questions of race, gender, disability, and veteran on different pages, or have to scroll a lot. Please make it tabular in 4 simple columns and think from our perspective as users. 🙏 We fill out over 100-200 applications doing the mundane steps. #jobseason #uxjobs

Sometimes I think of getting a UX/UI design certification because the job application process shouldn’t be this timely and frustrating especially when you submit your resume and it tries to fill out your application but it does it incorrectly. I’m talking about you WORKFORCENOW/ADP and WORKDAY #jobapplications

I see it all the time and I wonder why they are not doing much even after knowing about this kinda public sentiment for a long time now. And here is a quick look at Worddayisque experience in a few other products: — Microsoft billing workflow (it cannot be more complicated even if they try) — Google Pay billing on desktop (seeing it for a few years now) — Miro pricing and plan change workflow So there is a pattern that many design teams struggle to put together the in-product experience in and around the billing, subscriptions, payment workflow which is why I always say that content and design teams should clearly understand and then work with the Revenue teams to know the unit economics and product metrics.

It's interesting seeing companies looking for product managers to help them increase their conversions while using job platforms like Workday that overlook the basics of how to convert. One of the core principles of increasing conversions is making the barrier to convert as low as possible (Most notably by making it easy to sign up and/or pay). Using a job board system that requires prospective employees to create an account for each company individually is bad UX 101. If a company wants to attract the best talent and focus on conversions, it should commit to its goals across the entire experience, not only for the product's end users.

The conversation around Workday results from HR and recruiting technology companies having very few HR or Recruiting folks working or helping with strategy, UX/UI, and product development. The companies that will win here in the future will have HR and Recruiting folks on their core teams, who will also advise them.

As a jobseeker and a product designer I make sure my users don’t drop off quite easy 😎 But whenever I see a job posting that takes me to Workday I immediately close the linkedin app 😠 I get so frustrated even thinking of creating an account !😤 In the era of recruiting tools like Keka HR PyjamaHR why is the process of applying a job needs to be this complicated?😕😕 UX designers let me know your thoughts!🫡🫡 #jobseeker #jobmarket2024 #linkedin #uxdesigner #userdropoff #struggles #uxui

Is your professional goal to become a UX Director? Check out the following article to get a bit of insight on what one UX Director does. Get a behind-the-scenes look at how Stina Janson, UX Director at Schibsted, navigates her workday from morning rituals to team collaboration. Three Key Takeaways from the Article: 1. Morning Routine: Stina kicks off her day with a mix of news, exercise, and a solid game plan, which she says clears the mind and sets her up for success. 2. Constant Learning: Stay curious, not just in UX but in other fields like tech, storytelling, and innovation. New perspectives can spark groundbreaking ideas. 3. Team Collaboration: Stina's magic lies in her tight-knit management team and product managers. Working closely with varied stakeholders is key to delivering user-centric solutions. Two Suggestions for Additional Follow-ups the Article Didn't Cover: 1. Work-Life Balance: An inside look at how a UX Director balances high-pressure roles and personal life would offer a more rounded picture. 2. Decision-making Process: How does Stina prioritize projects and make crucial UX decisions? This could give valuable insights for aspiring UX leaders. Unlock your potential in UX by taking a page from a pro's playbook—start with a clear mind, stay curious, and never underestimate the power of teamwork. Got more questions or thoughts on a day in the life of a UX Director? Drop them below, let's get the conversation going! #ux #userexperience #dayinthelife #teamworkmakesthedreamwork #staycurious #lifelonglearning https://lnkd.in/gwwTZn3y

My most desired Workday UX improvement (for applicants) would be the ability to "Use My Last Application", except from other employers who also use Workday, at least to port in the 95% that are the same form questions. For anyone with a combined 10+ work experiences, degrees, and languages to fill even (easily 50+ text boxes and drop-down menus), this would be a sizable quality of life improvement for job seekers. Maybe Workday could even have a centralized application that, once completed, could be selected to autofill (one that works better than the "Fill Using LinkedIn Profile" option that is sometimes available, since it would be developed in-house). Now, if only Google PW manager could differentiate between different companies within the wd1, wd3, and wd5 domains...