National Government Services’ Post

When the end-user's needs are understood, designers can create higher-quality solutions, at reduced costs, on accelerated timelines. Tools like the U.S. General Services Administration's (GSA) new AI-powered “Gov CX Analyzer,” can illuminate key insights about customer interactions with government websites. These types of outcome-driven IT innovations are paramount to improving CX across the public sector. National Government Services is proud to support CX efforts across the federal healthcare landscape, effectively reducing administrative burdens and boosting patient outcomes. Learn more about our work to improve beneficiary experiences here ➡ https://lnkd.in/g44UUsBz #CX #Innovation #DataAnalytics

Beneficiary Experience

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