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Effective customer service management begins with hiring the right team members. Look for candidates who not only possess the necessary skills and experience but also have strong interpersonal and communication skills. A customer-centric attitude is a must. Find out more in this article: https://bit.ly/40mY0pa #LinkedIn #CustomerService #TeamManagement

Effective customer service management begins with hiring the right team members. Look for candidates who not only possess the necessary skills and experience but also have strong interpersonal and communication skills. A customer-centric attitude is a must. Find out more in this article: https://bit.ly/40mY0pa #LinkedIn #CustomerService #TeamManagement

#hiring Customer Support Associate, Boston, United States, fulltime #jobs #jobseekers #careers #Bostonjobs #Massachusettsjobs #ITCommunications Apply: https://lnkd.in/grvtMfvy Job DescriptionAs the Customer Support Associate you will solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help individuals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.It's critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.What you'll doRespond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.Be a subject matter expert on Current Health's product offerings helping clients optimally utilize our technology as they go live

#hiring Technical Support Specialist, Abbott, United States, fulltime #jobs #jobseekers #careers #Abbottjobs #Texasjobs #HospitalityTourism Apply: https://lnkd.in/gpR9wb9w OUR COMPANYIn Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case.Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support we have a pre-defined career track that recognizes your achievements and rewards you for your contributions. WHAT YOU WILL DOTriage & Managing the Queue - ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. And also verify the contact and hotel information.Self-assignment - you will assign yourself cases from the queue not only in areas where you have expertise, but in subjects that will challenge you and help you grow.Case Management - We do not follow a tiered support structure; rather, you will own each case from Opening to Resolution. By relying on Training, Playbooks, Knowledge, and Peers, you will quickly learn to troubleshoot and resolve cases across all Duetto products.Escalations - You will need to document product defects

Managing Difficult Customers: A Guide to Turning Challenges into Opportunities Managing difficult customers can be a delicate art, requiring patience and empathy. Begin by actively listening to their concerns, acknowledging their feelings, and expressing a genuine desire to help. Find common ground to build rapport and focus on solutions rather than dwelling on the problem. Utilize effective communication skills and remain calm, steering the conversation toward resolution. Turning challenges into opportunities involves turning dissatisfaction into loyalty through exceptional customer service. #CustomerSuccess #CareerGrowth 🌟#CustomerServiceJobs #HiringNow #CustomerSupport #JobSearch #NowHiring #CustomerCare #JobOpening #CustomerExperience #CareerOpportunity #ApplyNow

Hello #linkedinfam, These are some of the unique traits that every Customer Service representative should possess; 1. Resolution and Focused: CSRs are resilient, they are driven, and intentional, and they make sacrifices. They are the go-to guy. 2. Smile: Why are frowning your face when you are talking to a customer? Do you want to scare them away? CSRs should be able to put up a smile whenever they are on duty. Smiling is an activator and a catalyst for creating a great experience for the customer. It creates a path to develop long-term relationships 🙂 . 3. Intonation: Intonation simply means adding emotion to your communication. Learn, know, and use the right intonation when attending to customers. Do not sound harsh to any customer no matter the situation. 4. Empathy: Empathy allows CSRs to understand and share the feelings of customers, thereby allowing them to provide personalized, compassionate, and effective assistance. It helps customer service representatives connect with customers on a deeper level, creating a positive and memorable experience. Remember as a Customer Service representative, you are the "go-to guy" according to #JenniferOrode. My name is Annabel Ogbuagu, I'm a Customer Support Specialist. I am open to immediate employment. #customerexperience #customersatisfactionguaranteed #hiring #hiringrecruiters #hiringmanagers

Are you looking to hire top-tier customer service representatives? Zendesk's latest blog post provides essential tips and tricks for finding the best talent. Click the link to learn more: https://snip.ly/9l9lxl #CustomerService #HiringTips #Recruitment #HelpFlow #HelpFlowShares

Here is a question. There have been several positions I have applied for technical and customer support wise and afterwards it says you can reach out to the person who posted it to follow up if you haven't heard back yet. You go to follow up on the position you applied for and you get the popup saying sorry you are required to pay to be able to do this. Why? If it's a job posting shouldn't person who posted it be open to follow up inquiries? How is the position to be filled unless the ability to follow up is allowed? #followups #employmentopportunity #jobhiring

Skills To Look 4 When Hiring for Customer Support Specialist 1. Emotional Intelligence 2. Good Communication 3. Resourcefulness 4. Passion