Never pause your student mentality! https://lnkd.in/ecJSX2EQ
Paragon NYC Inc.’s Post
More Relevant Posts
-
Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024. Read this comprehensive guide to learn why the answer is yes.
Is Automotive Service Advisor A Good Career in 2024?
https://www.autotrainingcentre.com
To view or add a comment, sign in
-
🌟 Thrilled to announce that after two weeks of dedicated support with a new client, I'm ecstatic about the results! Here are some invaluable tips for delivering top-notch customer support, especially when introduced to a new product: 1. Thorough Research: Invest time upfront to understand the product inside out. Utilize your Knowledge Base and FAQ’s on the clients website. 2. Ask Questions: I know it may sound like a cliché, but surprisingly, not enough people do it. When you're introduced to a new product or service, nobody expects you to grasp it immediately. Your trainers are brimming with knowledge that they're eager to share. If you're unsure about any topics being taught, don't hesitate to stop the trainer and ask for further clarification until you've grasped it. Moreover, asking questions when interacting with your customers can prove immensely beneficial. It helps you pinpoint the root of the problem and prevents unnecessary callbacks. 3. Be Proactive: Participate during training sessions guys. Your instructors are not talking to themselves they aren't speaking to an empty room. No one will mock your questions or responses; on the contrary, your trainer appreciates your involvement as it shows you're paying attention. 4. Create an SOP: Create a small Standard Operating Procedure (SOP) document with frequently asked questions that you receive. This can be as simple as jotting down the information on a sticky note. It greatly streamlines your responses and guarantees consistency. That’s all for today Folks! Keep shining and providing outstanding support! 💪🚀 #ClientSupport #ProductKnowledge #CustomerSatisfaction
To view or add a comment, sign in
-
-
receiving good advice is only beneficial when it is implemented.
Equipment Dealer Strategies for Growing Sales - Learning Without Scars
https://learningwithoutscars.org
To view or add a comment, sign in
-
Works with BPO Companies to Slash Training Expenses by Up to 30% Using Online Learning & AI Solutions—Or It's Free!
If your students are not ascending to your higher ticket offer, try looking at your current student success journey. Customer experience is one of THE most important aspects that drive retention and resell. Because if they don't get what they paid for from the course, they're most likely not be willing to pay more for a different program. Doing a student success audit allows you review what you currently have in place to support your students and think of better ways of serving them. This is what we're doing with one of my client's courses. We just started but boy did we discover a few things we can start working on to improve student experience. Things that could've been easily overlooked had we not taken the time to really dig deeper on our students success. Curious, have done anything similar? Let me know in the comments.
To view or add a comment, sign in
-
By its very nature, customer support is reactive. As you work on your business rather than in it, it is simple to become overwhelmed by activity. Spend time with your staff to discover what they need to be a customer-obsessed organization. Learn about what your consumers want. Research the best technologies for your company. #business #research #work #customersuccess
Customer Obsession Is The Secret To Growing Your Business
forbes.com
To view or add a comment, sign in
-
Here’s a guide to set you on the path to success as a service advisor.
Guide To Shop Supervision For Service Advisor Training Grads
https://www.autotrainingcentre.com
To view or add a comment, sign in
-
Product Owner @ Sol Systems | Empowering a more Sustainable Future Through Renewable Energy Credits | Enabling Access to Clean Energy Solutions for All
Absorbing new knowledge that changes your way of thinking can be tiring. However, once you dispel the misconceptions that have impeded your progress, achieving clarity becomes a rewarding experience
Certified Customer Acquisition Specialist was issued by DigitalMarketer to Richard Smith.
credly.com
To view or add a comment, sign in
-
Throwback Thursday! With over 140+ courses to choose from, we thought we would share an oldie but a goodie. Customer service is never ending and your business will always need it! We want to share this short clip from one of our lessons in the course, Customer Service- What to Measure, specifically calls per team member. We know and you know it's important to measure your success rate and this is one of the main points that'll help you do that. If you're looking to expand and still create success while doing so, you need to make sure, "Does my customer service team know how many calls per hour they can handle?" They should and if they don't, that's okay, we got you covered with this course. Seth goes over a couple questions and answers you and your team can think about, to make sure you guys are staying on the right track. ⚡ Isn't it great when everyone is on the same page? Stuff gets done and the process is easier for everybody. We invite you to take an inside look on this lesson, just click on the short clip and if you are wanting more, go ahead and use the link below to watch the full lesson and course too! https://buff.ly/3UKK4Vj
To view or add a comment, sign in
-
I love creating strong lasting connections and relationships. It's one of my whys that has led me to expand my customer success skills and knowledge. #continuingeducation #continuingprofessionaldevelopment #careerdevelopment #careertransition #customersuccess
The Customer Education Blueprint: Mini Online Course
training.thinkific.com
To view or add a comment, sign in