Pinkesh Kotecha’s Post

Unlock the secrets of effective communication strategies! Explore the distinctions between Cloud Contact Center, VOIP, and Omnichannel Communication in our latest blog. Read more now: https://myo.bz/twq6 #Communication #strategy #businesscommunication #cloudcontactcenter #VOIP #Omnichannel #businesstech #blogs #myoperator

Customers glide between #SMS, chat, and #voice conversations: No more frustrating handoffs or dropped threads. #Webwers' omnichannel platform keeps the flow effortless. https://lnkd.in/guk33qyU

It is no secret: CCaaS is making your life easier! 🙆♀️ From automation to omnichannel support, we've got you covered! Discover 6 incredible ways CCaaS enhances productivity and revolutionizes customer interactions on our blog. Read here: https://lnkd.in/dd8DphCq

CC4ALL places customer contac #enablement at your fingertips: For all your security concerns, API integrations, and #PowerBI insights, the omnichannel #ContactCenter has you covered – check out our latest blog for the lowdown on CC4Teams Extended benefits: https://bit.ly/3PCIum3

Customers expect to interact with companies through their communication channel of choice, and they want to have a great experience while doing it. First-generation, telephony-first CCaaS platforms do not effectively meet those expectations. If you want to elevate your CX to today’s standards, you need today’s technology—from omnichannel customer interactions, to AI-powered bots, to CX Automation. Learn how businesses are shifting their mindset and supporting structure from a “call” centre to an omnichannel Contact Centre with Open CCaaS and an application-first approach 👇. #OpenCCaaS #OmniChannel #ContactCentre #CX

With CX becoming crucial to winning and retaining customers, companies are having to invest in omnichannel solutions in order to maintain their advantage. To help businesses gain the most value out of such platforms, Telviva delivers its contact centre solution as a managed service. Learn more with Kelvin Brown, Director at AnD Communications, a Telviva subsidiary. #cx #omnichannel #contactcentre

With CX becoming crucial to winning and retaining customers, companies are having to invest in omnichannel solutions in order to maintain their advantage. To help businesses gain the most value out of such platforms, Telviva delivers its contact centre solution as a managed service. Learn more with Kelvin Brown, Director at AnD Communications, a Telviva subsidiary. #cx #omnichannel #contactcentre

YEASTAR’s 𝙈𝙚𝙨𝙨𝙖𝙜𝙚 𝙌𝙪𝙚𝙪𝙚 in the new P-Series update means you can now create message queues to handle WhatsApp or SMS customer interactions more promptly - enhancing your omnichannel messaging!   When a new message comes in, it will be automatically routed to the dedicated queue of agents. All agents within the queue can view and pick up the session, sharing the workload to achieve faster issue resolution and increased customer satisfaction. 𝐉𝐨𝐢𝐧 𝐭𝐡𝐞 𝐥𝐢𝐯𝐞 𝐬𝐭𝐫𝐞𝐚𝐦 𝐨𝐧 𝐖𝐞𝐝𝐧𝐞𝐬𝐝𝐚𝐲 𝟐𝟒𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 𝟐𝟎𝟐𝟒 𝐚𝐭 𝟗:𝟎𝟎 𝐀𝐌 𝐆𝐌𝐓 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐝𝐞𝐞𝐩 𝐝𝐢𝐯𝐞 𝐢𝐧𝐭𝐨 𝐚𝐥𝐥 𝐨𝐟 𝐭𝐡𝐞 𝐧𝐞𝐰 𝐏-𝐒𝐞𝐫𝐢𝐞𝐬 𝐟𝐞𝐚𝐭𝐮𝐫𝐞𝐬! Find out more: https://lnkd.in/ecn5_7ZH #messagequeue #omnichannel #pseries #yeastar

GoTo Launches #ContactCenter Pro, Bringing Effortless, Affordable, and Convenient #CCaaS to Mid-Market and #Enterprise-sized Businesses GoTo Contact Center Pro maximizes the customer experience with the next generation of CCaaS including omnichannel capabilities, workflow integrations, and advanced customer and agent analytics BOSTON, MA – March 11, 2024 – GoTo, the company making IT management, support, and business communications easy, today introduced GoTo Contact Center Pro, a solution that expands its Contact Center as a Service (CCaaS) offerings to medium and large companies. This new offering gives growing businesses a modern, flexible, yet affordable platform which includes omnichannel capabilities, powerful integrations, and unparalleled agent interfaces and access to rich data and deep insights. Creating a positive customer experience is paramount to business success. In fact, 83% of customers cite good customer service as their most important criteria when making purchasing decisions. Yet many contact center solutions are often difficult to use and expensive. The launch of Contact Center Pro means businesses no longer need to sacrifice cutting-edge technology for convenience or cost.

Elevate your customer experience game with the best contact center vendors of 2024! From cutting-edge #AI integration to seamless omnichannel support, these vendors are paving the way for unparalleled customer satisfaction. Dive into the article below and discover how you can revolutionize your contact center operations 📞 👉 https://lnkd.in/et4sUgSF #CX #ContactCenter #ContactCentre #CCaaS #CustomerExperience #Innovation