Reliable Medical ’s Post

When was the last time you thought about the events that got you to where you are now in your career? I was just hired by a hospital in Idaho to train their entire staff on the importance of the patient perspective. Interestingly, a hospital is where I got my "start" in the speaking industry, as a patient facing mortality in a fight with a tumor wrapped around my brainstem. There I learned the critical, even life-saving importance of what I call "Interactional leadership", creating positive impact through intentional 1-1 interactions. Successful healthcare environments don't just rely on expertise, they require #humanconnection and interaction at a higher, more thoughtful level than day-to-day interactions. Because nothing is normal for the patient fighting for life. No interaction, no matter how small, is trite. Every person who walks in the room has great power, and I daresay, responsibility, to help, lift, and encourage the patient, regardless of their job or task. Some of the most impactful experiences in my fight for life weren't with professionals high on the organizational chart, they were with CNAs, housekeepers, food service workers, and my favorite, Tyson, the young man with hair like curly fries, a phlebotomist who woke me every morning at 4am to take my blood. Somehow, his were the only needle pokes that never hurt. In patient, as well as customer care, it's not just about what you know, but how you engage with those you serve. From truly listening, to knowing 'exactly what to say' for #effectivecommunication, every interaction shapes the patient or customer experience and outcomes. Going into a hospital, this time as a speaker and leader, feels like I have come full circle, both back to the beginning, and heading into the future. A future I still have because of medical personnel who take their roles seriously, and do ALL that is needed, not just for "patient outcomes", but for person behind the patient. How have intentional interactions changed your life? #InteractionalLeadership #HealthcareExcellence #PatientCare #resilience #CustomerCare #LeadwithIntention #inspirationalspeaker #leadership --- I am Jodi O Brown, Strategist & Brain Tumor Survivor 🔺Making EVERY INTERACTION COUNT to change lives 🔺Helping you become ANTIFRAGILE and grow through change 🔺Providing keynote speaking, training, and systems to up level your people

Moments 🍻 | Bringing our new value 'Human' to life involves prioritizing empathy, care, and the well-being of others. It's crucial to nurture these principles within the team through shared moments, as we recently did over a drink.    Thanks to the whole team for their commitment and kindness 🌺.   Our new core values, chosen as a team:   🫴 Human “Our guiding principles are empathy and care, emphasizing well-being for patients, caregivers, employees and customers. We foster a supportive workplace, and actively engage in meaningful medical studies that put the needs of patients at the center of healthcare."   🔬 Scientific Excellence “Carenity is committed to translate patient experiences into meaningful information by generating robust evidences through scientific research methodologies. The company actively seeks talents and innovative ideas to stay ahead in addressing industry challenges.”   👯 Empowerment  “We are engaged in making patients active players in their own healthcare pathway. We foster a team spirit and collaboration, enabling individuals to contribute their best and collectively achieve success.”   🔎 Ethic  “We prioritize integrity, transparency, and trust in all activities. Upholding these values is not just a moral obligation but a crucial part of our Carenity identity, fostering long-term success through sustainable relationships with patients, colleagues, clients, and vendors.”   🌎 Diversity “We celebrate diverse, international backgrounds, fostering innovation and career growth. Our commitment extends to inclusive communities providing a safe space where everyone is welcome to share their personal experience and find support.”    With these new values, we are more determined than ever to improve the lives of patients and advance medical research. We thank each and every one of you for your continued support and trust in our mission 🎈. #Team #Commitment #Engagement #Values #Carenity

People are naturally drawn toward warmth. As I looked at the beautiful tulips my fiance gifted me, I noticed that the tulips were leaning toward the window, where the sunshine shines through with its warmth. It reminded me, people are drawn toward warmth. Just like these beautiful flowers, individuals are drawn to places where they are valued and empowered. They have passions that long for nurturing, talents that often go unnoticed, and leadership that only sees them as a number. At Paragon Medical, we understand the importance of creating an environment where talents are nurtured, passions are empowered, and collaboration with like-minded individuals flourishes. Remember, no job is worth sacrificing your mental health. At Paragon Medical, we prioritize the well-being of our team members because we believe that a happy and fulfilled individual brings their best self to the workplace. We are #OneParagon, always and forever. Our values at Paragon Medical aren't just words listed on a website. They are the core, the heartbeat of our employees, in all that we do. Go towards the warmth. Go where you are valued. As the Talent Acquisition Manager, my role is to align passion with careers, connecting individuals with opportunities that allow them to thrive and make a meaningful impact. You will be valued, empowered, and inspired to reach new heights. We believe in going beyond the ordinary and making a real difference. We provide opportunities for personal and professional growth, where talent meets passion. #OneParagon #EmpoweredByPassion

Engagement Practice + Change Theory = Recruitment Part 1: Why low patient recruitment is an engagement problem: thunks 💭 Every clinical trial is an innovation, testing a new drug or a potential new application for an existing drug. For the patient, what we’re asking therefore is that they take a risk. 💭 If we go back to the 60s, man, and look at Everett Roger’s Diffusion of Innovation cycle, we can see that not all people respond to innovation (risk) in the same way or at the same pace. Some leap in while others need more information or more time, and some need to see how the innovation pans out before signing up. Far out. 🙏 So what am I saying? That trials have to be extended for - like - years?! 👐 Nae, nae. By understanding how different people view risk, and by listening to what messaging each risk-type needs, intentional engagement practice can begin to address those specific fears. In the next bite-size Parts (I know), I’m going to share thunks on engagement practice, particularly engagement practice that has been doused in change theory goodness. Then I’ll look at how this delicious combo can help build trust, increase awareness, change behaviour and subsequently improve recruitment. 🤔 What do you think? (On this subject. Although honestly I’m quite open-minded and curious about what makes people tick, so if you need to share in the comments, remembering it’s an open forum, then please, fill your boots, I’m here all week.) 😊 #patientengagement #patientcentricity #anoldiebutagoodie #laggardsarepeopletoo #serialisationishowdickensstarted

Are you struggling with the challenges of not having the right team members at your medical centre? Having the wrong fit can significantly impact your performance and productivity, leading to unnecessary stress and inefficiencies. We understand that finding the PERFECT CANDIDATES is crucial for providing exceptional patient care and maintaining a harmonious work environment. Join us for an insightful webinar, "Attracting the Right Candidates into Your Medical Centre," where you'll gain valuable knowledge on how to identify, attract, and retain the best talent for your practice. Learn from experts in the field and discover strategies that can transform your hiring process and elevate your team’s performance. Don't miss out on this opportunity to enhance your recruitment approach and ensure your medical center thrives. Register now and take the first step towards building a stronger, more effective team! Register here: https://bit.ly/4auhRHn This event is brought to you by The Proven Group, You Legal, and People Medical Consulting Pty Ltd #TheProvenGroup #MedicalWebinar #HealthcareRecruitment #MedicalProfessionals #TeamBuilding #HealthcareExcellence

Listening. Listening may be one of the most important things we make time to do with our teams. And not just in scheduled one-on-one meetings. A big part of my day is spent on acute care units rounding with staff and leaders. One big opportunity I've seen recently lies with the engagement of our Patient Care Techs. This morning, I asked one of the unit leaders to share the names of a couple of Patient Care Techs who are very high performers and who were working today. I shadowed them as they cared for patients, and then I found a quiet place for us to sit and chat. After giving them feedback on my observations, I asked them a few questions. Why did you choose this role? What brings you joy at work? What is your greatest challenge? What needs to happen to ensure all of our PCT's are as engaged as you? Their answers were quite simple. 1. Hire the right people. 2. Our success rises and falls on the quality of our teamwork. Hiring the right people is an obvious answer, for sure. But, honestly, after that I expected to hear about workload, staffing, pay, resources, etc. Teamwork. (Which, by the way, is a well-known driver of both patient and employee experience.) When healthcare professional work together as a cohesive team, the benefits are manifold. Teamwork fosters a sense of belonging and purpose. When employees feel valued and supported by their colleagues, they are more likely to be engaged and motivated in their work. This leads to higher job satisfaction and increased productivity. And the employees I listened to this morning had lots of ideas about how to encourage and promote better teamwork. They had ideas about how to better streamline processes that are annoying for both patients and staff. The best part of this listening session? They walked away feeling valued and respected. They believe their contributions matter and their expertise is crucial to our success. Fifteen minutes later, as I was walking to the elevator, I heard them chatting about how they could better assist new PCT's orienting on the unit to ensure they wouldn't feel overwhelmed in a new role. When they saw me they shouted out and said, "Hey, Ms. Michele! We have another great idea when you have time to chat!" It made me smile so big my cheeks hurt. Leaders...listen. #patientexperience #employeeengagement #thepoweroflistening

Apathy? In THIS economy??? 🩺📞 In the dynamic world of healthcare, our call center team is often the first touchpoint for patients seeking help, guidance, and reassurance. I've seen firsthand that apathy can sometimes creep into even the most passionate teams, particularly in roles that involve repetitive tasks. But here's our secret sauce to keeping it at bay: 1. Feedback Loop - A team heard is a team empowered! The hearts and minds of new hires are often won when leadership asks about their employee experience. Giving and receiving feedback must be part of the culture, and this is where many organizations struggle. 2. Celebrate Small Wins - Not every victory is grand. Champion the minor accomplishments as much as the major ones because they all add up when it comes time to look at your data. 3. Cultivate Positive Energy - Foster an environment where everyone feels comfortable being themselves as individuals. Only then will they contribute their best effort as a unified team. Sending good vibes to every call center professional in healthcare and beyond, your dedication and perseverance is much appreciated 🙏 #HealthcareExcellence #CallCenter #BeatApathy

Unleashing Potential: Motivating and Empowering Your Pharmacy Team In the fast-paced world of pharmacy, a motivated and skilled team is essential for exceptional patient care and business success. But how do you unlock the full potential of your staff? Here are some key strategies to consider: # Foster a Culture of Learning: Encourage continuous learning through workshops, conferences, and certification programs. # Recognize and Reward Achievements: Celebrate individual and team successes. Public recognition and performance-based incentives go a long way. # Empowerment and Ownership: Delegate tasks and provide opportunities for decision-making. This builds trust and fosters a sense of ownership. # Invest in Well-being: Promote work-life balance and offer programs that support employee well-being. A happy team is a productive team. # Open Communication:Maintain open communication channels and encourage feedback. This fosters a collaborative environment and allows for early problem-solving. By implementing these strategies, you can create a positive and motivating work environment where your pharmacy staff thrives. Share your thoughts! How do you keep your pharmacy team engaged and motivated? #PharmacyLeadership #EmployeeMotivation #Teamwork #Pharmacist #Greatplacetowork #career #wellbeing

Dr. Chloe Charlton, Owner & Medical Director at GoodVets Paradise Valley, shared invaluable insights on prioritizing both client and team experience to cultivate a positive environment within her practice. Here are some key takeaways: 🌟 Ensuring Positive Interactions: ▪ With Clients: Emphasize open communication and empathy to build trust and educate, ensuring clients feel heard, understood, and confident. ▪ Within the Team: Foster respect, collaboration, and support through regular team meetings, feedback sessions, and team-building activities to strengthen bonds and morale. 🔄 Strategies for Balanced Satisfaction: ▪ Flexible Scheduling: Offer flexible work schedules to promote work-life balance. Maintain a family-friendly environment with toys for client children and allow staff family visits when non-disruptive. ▪ Continuing Education: Invest in team members' professional growth through continuing education opportunities, enhancing their skills and fostering a sense of value and satisfaction. 🏢 Impact on Workplace Culture: ▪ Prioritizing both client and team satisfaction leads to happier, more engaged staff, which in turn improves client care, satisfaction, and loyalty. 🗣️ Role of Communication: ▪ Clear, kind, and open communication is crucial for aligning client-focused and team-focused priorities. Regular meetings, feedback channels, and transparency help maintain harmony. 👩⚕️ Advice for Veterinarians: ▪ Prioritize Self-Care: Take breaks, seek support, and aim to leave on time to avoid burnout. ▪ Delegate and Empower: Trust and empower your team to handle tasks and make decisions, fostering responsibility and reducing burnout. ▪ Communicate Expectations: Clearly communicate expectations to prevent misunderstandings and conflicts, ensuring smooth interactions with both clients and team members.

As practices lean into Team-Based Care to provide more capacity and services to their patients, it is well understood that there is much work that is required to develop high functioning teams. HDC’s Medical Director, Dr. Cole Stanley, is a strong champion of working in teams. In his article, 'From siloed groups to high functioning teams' he speaks to the need to discuss how traditional norms are changed and for overall open communication, both verbal and written. “There are tense moments and stressful days, some uniquely tied to the complexities of working in a growing team. Mistakes are made, feelings get bruised and sometimes I am to blame… I’ve tried to be more mindful about framing discussions with a QI lens before I launch into sharing what is sometimes a flurry of ideas (many of them bad ones, surely). As a team, we’ve also been more intentional about discussing and documenting some of the basics of how we work together…We make more of an effort to not forget the “cultural change processes” like “sharing of authority” and “willingness to fail”. Read the full MD’s Corner https://lnkd.in/g7wbkxBD #bchealthcare #teambasedcare #familydoctor #healthdata #healthcare