Fractional CMO | Growth Marketing Leader | Author of ‘Mastering Growth Marketing’ | Director at Mapplinks | Full Funnel D2C Ecommerce Growth Consultant | $65M+ Revenue Generated for Clients
10 learnings making $2M in 8 months for an ecommerce client 👇 1. Start with the customer journey 🛣 The biggest leaks in the e-commerce funnel can be found by tracing the user journey: - How do users opt-in to your list? - How smooth is the add-to-cart? - How easy is it to checkout quickly? - Can they trust you for their first order? 2. Next, use the past data available 🔢 If it's an existing business, you can leverage their past data to make better decisions: - How were their conversion rates at each step of the process? (product to cart, cart to checkout, etc) - How well do they capture attention? (hook rates, CTRs) - How well do they convert non-purchasers? (opt-in CR%, exit intent conversions) - How well do they retain users? (repeat order rates, LTV) 3. Implement experiments and fixes for the worst-performing metrics ↘ These are your low-hanging fruits - Metrics performing below benchmarks: - Fix based on best practice first - Next, design A/B tests for further improvement - Next, use advanced experimentation for more optimization 4. Know the overall business goals 🥅 Once the hygiene is done, next comes understanding business goals: - The client will usually want to 'SCALING PROFITABLY' - For most stores, there is a safe scaling pace and a set of requirements to scale - These need to be defined clearly: number of creatives, testing process, experimentation, additional cost of creatives, additional cost of agency - Make sure the client is willing to take the short-term pain for long-term gain - Make sure they REALLY want to scale 5. Collecting data and improving results 📈 Once we're growing, we need to make sure we're growing in the right direction: - Split your ROAS analysis by channel to see what's more profitable - Put more of your money on winners (sounds basic but often gets missed) - winning creatives, winning campaigns, winning channels, winning products. - Continue optimizing and testing Finally, keep experimenting to optimize results. To make things easier for you.. I've put together a checklist of 40 things you need to grow an e-commerce store. Want the checklist? Comment 'checklist' below and I'll DM it to you 👇
can you drop the website link
What a journey - wouldn't trade it for anything!
What a breakdown Rishabh Dev, you have put everything to points that an e-commerce store would need to scale, I loved the post 👍 Checklist, would you mind sharing it!
These 5 learnings for an ecommerce client are invaluable! Rishabh Dev
Fractional CMO | Growth Marketing Leader | Author of ‘Mastering Growth Marketing’ | Director at Mapplinks | Full Funnel D2C Ecommerce Growth Consultant | $65M+ Revenue Generated for Clients
1moPutting the doc here so it's easy for everyone to find: https://docs.google.com/document/d/1Zxk7Lp5FqbMTu5UK9JqHUUmkw218DeWGH3VY8bEuKm0/edit?usp=sharing