Chief Operations Officer | Deeply Focused on Strategic Leadership, Financial Growth, Operational Excellence, and Total Talent Management
An excellent example of exceptional customer service on this 4th day of July! Today, during our 'staycation' at Hotel Drover, Autograph Collection in Fort Worth, we experienced proactive service that truly stood out. We had reserved a cabana at the pool and encountered confusion on seating upon our arrival (lounge chair squatters so to speak). Despite the initial mix-up, the hotel staff handled the situation with grace and creativity. In response to the uncomfortable situation, the hotel not only resolved the issue but also went above and beyond to ensure our satisfaction. They surprised us with a delicious slice of carrot cake, a complimentary bottle of bubbly in our room, and a generous 20% discount on the cabana rental cost. Even on a busy day, the staff at the hotel showed dedication to providing top-notch service shone through. Their efforts truly 'put a bow on top' of an already fantastic experience, leaving us impressed and eager to return. A very special thanks to Samantha Barton, Hospitality Manager for her excellent customer service! #hoteldrover #aboveandbeyond #extraordinary #clockoutb4uburnout #CustomerService #Hospitality #ExceptionalExperience #MarriottAutographCollection #FortWorth #Staycation
Happy Birthday Sean !
Sean, saw this just now. Late, but wish you happy birthday. Yeah, a big shout out to the hotel staff.
You had me at carrot cake
Happy Birthday, Sean!
Happy Birthday Sean! I
Happy Belated Birthday Sean Trimble!
Awesome!! Happy Birthday, Sean!
So sweet!
Global Workforce Strategic Partner | Driving Process Improvement | Contingent Workforce Solutions Guru ✨ Techie at 💜 SHRM NM State Conference Director
2wAwesome! Happy birthday! We all need to celebrate it next week 😁