Sean Trimble’s Post

View profile for Sean Trimble, graphic

Chief Operations Officer | Deeply Focused on Strategic Leadership, Financial Growth, Operational Excellence, and Total Talent Management

An excellent example of exceptional customer service on this 4th day of July! Today, during our 'staycation' at Hotel Drover, Autograph Collection in Fort Worth, we experienced proactive service that truly stood out. We had reserved a cabana at the pool and encountered confusion on seating upon our arrival (lounge chair squatters so to speak). Despite the initial mix-up, the hotel staff handled the situation with grace and creativity. In response to the uncomfortable situation, the hotel not only resolved the issue but also went above and beyond to ensure our satisfaction. They surprised us with a delicious slice of carrot cake, a complimentary bottle of bubbly in our room, and a generous 20% discount on the cabana rental cost. Even on a busy day, the staff at the hotel showed dedication to providing top-notch service shone through. Their efforts truly 'put a bow on top' of an already fantastic experience, leaving us impressed and eager to return. A very special thanks to Samantha Barton, Hospitality Manager for her excellent customer service! #hoteldrover #aboveandbeyond #extraordinary #clockoutb4uburnout #CustomerService #Hospitality #ExceptionalExperience #MarriottAutographCollection #FortWorth #Staycation

  • No alternative text description for this image
Leah Pelletier, CCWP

Global Workforce Strategic Partner | Driving Process Improvement | Contingent Workforce Solutions Guru ✨ Techie at 💜 SHRM NM State Conference Director

2w

Awesome! Happy birthday! We all need to celebrate it next week 😁

Dina (Fernandez) Armstrong

Apolis Global IT Consultancy-Vice President of Strategic Sales

2w

Happy Birthday Sean !

Sean, saw this just now. Late, but wish you happy birthday. Yeah, a big shout out to the hotel staff. 

Like
Reply

You had me at carrot cake

Like
Reply
Amy Williams

Digital Marketing Expert | Creative Nonprofit Leader

1w

Happy Birthday, Sean!

Like
Reply
Allison Roman

Apolis Global IT Consultancy-Senior Manager of Strategic Sales -Rower-Runner-Reader-Dog Mom-Life Enthusiast

2w

Happy Birthday Sean! I

Like
Reply
Lydia Carmickle-Draege

Human Resources Generalist I Networking | Benefits Administration | Employee Engagement and Relations I Member of MEI SHRM Chapter in Collinsville, Illinois I Member of National SHRM Chapter I

2w

Happy Belated Birthday Sean Trimble!

Like
Reply
Shirley Honerkamp

Vice President, Strategic Staffing Sales

2w

Awesome!! Happy Birthday, Sean!

Like
Reply
Dottie Tremaine

Retired for a short time in real estate. Getting adjusted to Franklin, Tennessee

2w

So sweet!

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics