#Gas_station_service
#Quality_vs_cost_cut
Is it a regular trip or a race??
Almost in every interview the candidate wld be asked, wht value you can add to the Organization?
Hiring individuals with the right competency is not enough, this was my believe since the beginning, knowledge can be passed, skills can be taught, but not the attitude!!
Attitude is "a settled way of thinking or feeling about something", if the candidate has believe or feel good about the organization or the task he wld put all in it, even he's not meeting the required skills and knowledge, in other hand a competent individual wld do the opposite if the task not aliened with his believes or values!!
So, eventually the Org wld witness low productivity, and other negative affects!!
Most Orgs wld proact or react to it, by offering some programs or initiatives, to have less impact on this occasions!
Last week, I had experienced a real bad customer service with one of gas stations company that operating in Oman, were the employee was absurdly rude, so I reported that to the company, as I 've been a loyal customer for 25 years, with less that 24 hours the customer service has contacted me, apologizing for their employee's attitude, which brought to me an adequate satisfaction!
As an HR practitioner, tried to analyze the situation and find out why the service quality has declined for the past couple years in practically this company, yes I don't have enough data for it, so I used common since and my experience in dealing with this company, and yes it might be not fair to them, however the case worth to look at!!
I have noticed huge change in the staff, where they used to hire labor from a certain nationality, then they shifted to hire from another nationality, the only explanation in my mind is to hire cheaper labor, which compromise quality in service!!
So, is it a regular trip, or a race you want to win??
As an organization wht wld you consider when you are hiring for vacancies?
As an individual wht value you can add?
For both, are you taking a walk in the park, or competing in a race???!!
In Auto Racing, you need both, a fast car and very talented driver, a very fast car with high horse power cant win a race without a talented driver, who has the skills and believe of wining, neither the driver can win with out a very fast car!!
So, again, I raise those questions to you, Orgs & Professional individuals,,
Is it a regular trip or a race?
Wht value you can add to the org?
Looking forward for your thoughts :)
#HR_Professionals
#HR_Managers
#Job_Seekers
#Oman_Labor_Market
Supplier Quality
1w👏🏽👏🏽👏🏽