Sunitha K.’s Post

Summer Store Execution Booster – Make the Most of the Most Critical Long Weekends.    Summer is almost here, and the holiday weekends are coming! Be sure your products and promotions are set for selling success during your busiest time of year! If you don’t currently have a dedicated team or only partial coverage our Summer Store Execution Booster that covers the three major long weekends in Canada during the summer, is the solution to ensure you maximize revenue potential on those very important weekends. See the PDF link for complete program details and how you can take advantage of group pricing based on all our client’s coverage. https://lnkd.in/gAjz89NR You can also reach out to me here by replying or emailing me at sara.clarkson@marketsupport.ca so we can set-up a quick Zoom to understand coverage and pricing. https://lnkd.in/gAjz89NR

So this happened… A week in Sacramento… customer summits, observation, mystery shopping. A collaborative team — KS&R and our client working as one. Days full of activity. My biggest takeaway: If you want to immerse in a market you’ve got to go where your customers are. We parked in the spaces they parked. We went to the stores they shopped. We did our summits in their neighborhoods, literally renting a conference room at a nearby Courtyard by Marriott. It is a reminder that it doesn’t take a fancy AV system or a two way mirror to generate meaningful insights and understanding. A great moderator (Brian St. Onge) with well qualified participants (thanks Jason Butterfield and our REACH team) is really all you need. Plus, our participants were so appreciative that we didn’t make them drive downtown to make it all happen. Bottom line: We learned a lot. Up next: St. Louis #oldschool #gowhereyourcustomersgo #seewhatyourcustomerssee

Here are three takeaways from our interview with America Today Area Manager Judith Brekelmans:     1. "Non-professional mystery shoppers are more likely to behave like real customers," reflecting the value of genuine customer insights in enhancing the retail experience. 2. Area managers receive "extensive feedback on the entire customer journey," allowing them to make precise improvements and celebrate successes with their teams. 3. Celebrations for high scores include "cake and a balloon," while lower scores prompt a focused discussion for improvement, fostering a culture of achievement and growth. Curious about the other learnings? Read the full interview here 👉 https://lnkd.in/eQqCGtBC

Customer Success x London 🇬🇧 I'm in London tomorrow (Thursday 21st) hosting a great panel of Tom Lavery (CEO & Founder of Jiminny), Chris Regester (CCO at Planhat) and Astra Duke (Global VP, Customer Success at 1E). If you're interested in meeting others in CS and want to learn more about driving growth through customer centricity then come along! Details in the comments below 👇

“Hey, Siri. Who should I send to Sales Culture Starter?” 🗣️ “OK, I found this info for you… 👉🏼 Sales Culture Starter is a must-have for any newer salesperson on your team as a way to help them hit the ground running and impact results. 👉🏼 It is also an excellent opportunity to inspire and equip your regional sales leaders to guide their teams. 👉🏼 Many companies have also used Sales Culture Starter as a way to reward high-performing team members for a job well done. 👉🏼 It is also common to send sales team members as a way to help them fine tune their skills to make an even bigger impact. 👉🏼 Operational leaders have also found value in attending so they can learn how to support their sales team members and remove obstacles. ❗️Would you like me to help you get your team members registered now?” 🙋🏻♀️“YES!! Show me how!” 👇🏼”The registration link is below. Be sure to register your entire group at the same time to take advantage of the group discount.” “Thank you, Siri! Will we see you in Clearwater?” 🌴☀️ “Perhaps I may just be with you wherever you go.” 😎

I had to repost Susan Umoh's thoughts. It caught my attention. She is a Customer Experience Strategist. I decided to share it with you because it talks about how collaboration and a healthy workplace can facilitate collaboration. Thanks, Susan Umoh. Happy Customer Week #customerservice #workplace #entrepreneurs #businessowners #organizations

Working in the Customer Office is an adventure of daily learning and development.

Imagine what happened in this company. This is one key benefit of teamwork and it should happen in every organization. Teamwork can help reduce stress and burnout among customer service representatives. When customer service representatives work together as a team or even with other departments in the organization, they can share workloads and support each other during difficult times. That is why the theme for 2023 Customer Service Week is Team Service, which emphasizes the importance of teamwork in providing excellent customer service. So go out there and build a high-performing team that will make your business successful. Adios #businessstrategy #customerservice #customerexperiencemanagement #customerserviceweek

You can't work well in an organisation that his Core values don't match with your core values as a person. is a new week, The customer week is over but that doesn't mean you won't treat your customers as kings and Queens they are the reason you are up everyday going to that office. #NEWweek #Respectyourculture #Workinlinewithurcores