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Is your banking website taking cues from your mobile app, and vice versa? They should. According to the latest report, major banks are on a mission to make their digital platforms more alike than awkward twins at a family reunion. Susan Foulds, Keynova Group's managing director, says this trend towards uniformity is like giving customers a comfy pair of digital slippers — familiar and satisfying across all channels. But here's the plot twist: while mobile banking is stealing the spotlight, desktop banking isn't ready for its curtain call just yet. Turns out, some consumers still prefer the wide-screen experience, especially when it comes to wealth management or complex transactions. The big banks are pulling out all the stops to keep their digital dashboards shiny. From real-time transaction lists to free credit scores, they're packing more features into these dashboards. And let's not forget customer service: banks are playing a high-stakes game, as they work to balance AI chatbots with the comforting presence of human helpers. Because sometimes, even in our digital age, you just need to hear a human voice tell you that yes, you really did spend that much at Starbucks last month.

How CMOs at First Horizon and Fulton Bank Drive Change in Their Teams and Strategies

How CMOs at First Horizon and Fulton Bank Drive Change in Their Teams and Strategies

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