Thirdera’s Post

Will loyalty save your business if you don’t provide an exceptional customer experience? The short answer nowadays is no. Studies* now show that 86% of people will be quick to turn to a competitor if they are not satisfied with the CX only two to three times. Learn how your company can transform its processes and create a seamless experience by implementing ServiceNow solutions with the help of our experts at Do IT Wise ➡ https://bit.ly/44QHkro #DoITWise #ServiceNow #ServiceNowElitePartner #CSM #Inetum #DigitalTransformation *According to a study made by Emplifi.

Every business aims to provide the best customer experience possible. But, providing a stellar customer experience is only possible when organizations get a 360-degree view of the customer. Unfortunately, siloed data, legacy systems, and disconnected functioning of the middle, back, and front offices hinder this ability. As a result, organizations are unable to provide seamless experiences to their customers, solve their support queries quickly, or create those ‘wow’ moments. ServiceNow FSO offers a solution to this through Customer Central. Customer Central provides agents or contributors with all the information about the customer in one central place. Agents or contributors can activate and log in to Customer Central to get real-time access to customer data, case details, account information, details of all the interactions, touchpoints, and also all the records – all in one place. They don’t need to switch between too many applications and do not need to contact multiple departments. Armed with such information, they can focus on the customer issues and provide efficient and supportive services to their customers. ServiceNow FSO enables businesses to exceed their customers' expectations. Let's talk if this is your prime objective in the new year! #CustomerService #CustomerExperience #ServiceNow #ServiceNowFSO

Finding it difficult to keep up with the demands of customer service management? ProV understands your pain points and is ready to help. Let's discuss how our expertise and quick implementation of ServiceNow Customer Workflows can transform your customer service operations. Register for customer workflows https://bit.ly/3O2QdII #CustomerWorkflows #ProV #ServiceNow #customerservice #servicemansgement #itsm #cio #itdepartment #customerservicesoftware ServiceNow ServiceNow Community

Traditional methods fall short of meeting modern customer demands. Here is how Nihilent's ServiceNow CSM expertise drives transformation: • Streamline workflows & enhance agent productivity • Personalize experiences at every touchpoint • Proactively anticipate customer needs • Boost satisfaction & loyalty Ready to transform your customer service? Know more: https://lnkd.in/ddhuw79C #csm #customerservicemanagement #customercentricity #streamliningworkflows #servicenow #nihilent Sanjeev S. | Amit Awasthi | Raj K. | Abhijeet Karmalkar | ServiceNow

Ready to revolutionize your customer service? #ServiceNowCSM is the key to unlocking unmatched customer satisfaction and streamlined operations. Dive deep, experience a live demo, or kickstart the transformation in your organization with our expertise. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ 🔗 https://bit.ly/3F0QTsS ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #CustomerServiceRevolution #ServiceNowDemo #CSMTransformation #CustomerSuccess #ProVExpertise #servicenow ServiceNow

Don't let outdated customer service tools hold you back any longer. Know the benefits of ServiceNow CSM To Read more: https://bit.ly/3VxqCd6 #QBrainX #ServicenowCSM #CSMBenefits #blogpost #thursdayreads #CSMTools #Transformingyou

🔍 Discovering the Hidden Features of ServiceNow🔮DAY 12💡 🚀 Proactive Triggers 🚀 This lesser-known functionality can significantly enhance your customer engagement and Virtual Agent adoption. The Proactive Triggers rich text pop-up messages provide users with actions according to real-time Proactive Triggers data. When end users engage with the Proactive Triggers message, the Virtual Agent opens. If there’s a Virtual Agent topic associated with the action, the topic runs. If buttons are presented to end users (a maximum of three), they can select the most relevant button to run the associated Virtual Agent topic.  Proactive Triggers can also be used with Agent Chat to connect customers to a live agent in configurations without Virtual Agent. Refer the ServiceNow documentation for more details : https://lnkd.in/ggnT2DqT #ServiceNow #ProactiveTriggers #CustomerEngagement #ITSM Follow Gokul Janardanan for similar content!

ServiceNow FSO addresses fragmented customer data and disjointed operations through Customer Central, consolidating information for easy access by agents. By eliminating the need for navigating multiple applications or contacting various departments, this solution empowers agents to efficiently address customer issues, ensuring a seamless and informed service experience. For more information, check out this latest update by our President, Vikas Magoo. #CustomerService #CustomerExperience #ServiceNowFSO

Discover how DxSherpa Technologies | An EMERGYS Company revolutionized customer service and drove business change with ServiceNow in our case study: https://hubs.la/Q02wltmP0 Through meticulous planning, seamless execution, and relentless dedication, we helped our client digitize their processes, streamline workflows, and enhance customer satisfaction like never before. With #ServiceNow as the backbone of their operations, they experienced a significant boost in efficiency, productivity, and overall performance. Download our case study and embark on your own journey towards digital transformation with #DxSherpa. #CustomerService #DigitalTransformation #BusinessChange #EMERGYS

In the complex world of mobility choose a platform that can be transformed to deliver an experience rarely achieved in organizations. RCG has joined forces with Sakon to provide a premier customer experience. Learn more about how RCG and Sakon can enhance your ServiceNow experience www.rcg.com/servicenow/