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New job alert! MNTN is hiring a Customer Success Operations Manager! Learn more about the role in the first comment.

#hiring Manager, Customer Success Utilization Manager - East, Los Angeles, United States, $152K, fulltime #jobs #jobseekers #careers $152K #LosAngelesjobs #Californiajobs #HealthcareMedical Apply: https://lnkd.in/g3NWCGJu I. Job Purpose and Core Tasks The Manager, Customer Success Utilization plays a critical role in: 1

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

#hiring Customer Success Team Lead, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs #Administration Apply: https://lnkd.in/drxCsy8w We are seeking a dedicated Customer Success Team Lead who will play a crucial role in assisting our clients in maximizing their return on investment after the initial implementation. In this role, you will work closely with our clients, helping them leverage the full potential of our software solutions, expanding their usage, and tailoring integrations to enhance the overall value they receive. Your expertise in customer success, client management, project management, and business consulting will be instrumental in driving positive outcomes.Responsibilities:Technical Expertise:Collaborate with clients post-implementation to identify opportunities for maximizing the value derived from our products and knowledge.Build strong relationships with clients' leadership to understand their needs and offer valuable insights.Promote the adoption of core software features and provide comprehensive training on newly developed functionalities.Establish effective client upgrade cycles to ensure ongoing engagement and continuous value delivery.Take ownership of successful and timely project delivery while ensuring high client satisfaction.Explore and develop new post-implementation service offerings to enhance client success.Methodology:Utilize your deep knowledge of implementation standards, processes, policies, and procedures to drive efficient service delivery.Define clear scopes, expectations, and engagement approaches for services.Design and execute engagement plans, ensuring key deliverables, resource allocation, roles, responsibilities, and risk management are effectively managed.Share valuable lessons learned from previous engagements to enhance overall service quality.Embrace and adhere to group processes, procedures, and standards to maintain consistent, high-quality service delivery.Team Support/Leadership:Foster a collaborative, innovative, and high-performing team culture.Demonstrate strong leadership skills, motivating team members with a positive and confident approach.Drive results through proactive initiatives and taking personal responsibility.Empower team members, building trust and fostering a sense of ownership and pride in their work.Effectively communicate challenges and successes to leadership in a transparent manner.Provide regular progress reports for clients, the team, and senior management.Collaborate with internal and external team members, ensuring effective task delegation, timeline management, and logistics coordination.Demonstrate transparency and effective escalation when required.Skills & Competencies:Strong team player, capable of collaborating effectively with individuals across all organizational levels.Proven leadership experience, inspiring and motivating others to achieve success.Result-o

#hiring Customer Success Team Lead, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs #Administration Apply: https://lnkd.in/drxCsy8w We are seeking a dedicated Customer Success Team Lead who will play a crucial role in assisting our clients in maximizing their return on investment after the initial implementation. In this role, you will work closely with our clients, helping them leverage the full potential of our software solutions, expanding their usage, and tailoring integrations to enhance the overall value they receive. Your expertise in customer success, client management, project management, and business consulting will be instrumental in driving positive outcomes.Responsibilities:Technical Expertise:Collaborate with clients post-implementation to identify opportunities for maximizing the value derived from our products and knowledge.Build strong relationships with clients' leadership to understand their needs and offer valuable insights.Promote the adoption of core software features and provide comprehensive training on newly developed functionalities.Establish effective client upgrade cycles to ensure ongoing engagement and continuous value delivery.Take ownership of successful and timely project delivery while ensuring high client satisfaction.Explore and develop new post-implementation service offerings to enhance client success.Methodology:Utilize your deep knowledge of implementation standards, processes, policies, and procedures to drive efficient service delivery.Define clear scopes, expectations, and engagement approaches for services.Design and execute engagement plans, ensuring key deliverables, resource allocation, roles, responsibilities, and risk management are effectively managed.Share valuable lessons learned from previous engagements to enhance overall service quality.Embrace and adhere to group processes, procedures, and standards to maintain consistent, high-quality service delivery.Team Support/Leadership:Foster a collaborative, innovative, and high-performing team culture.Demonstrate strong leadership skills, motivating team members with a positive and confident approach.Drive results through proactive initiatives and taking personal responsibility.Empower team members, building trust and fostering a sense of ownership and pride in their work.Effectively communicate challenges and successes to leadership in a transparent manner.Provide regular progress reports for clients, the team, and senior management.Collaborate with internal and external team members, ensuring effective task delegation, timeline management, and logistics coordination.Demonstrate transparency and effective escalation when required.Skills & Competencies:Strong team player, capable of collaborating effectively with individuals across all organizational levels.Proven leadership experience, inspiring and motivating others to achieve success.Result-o

Top 10 Mistakes People Make When Hiring a Customer Success Manager Coming up with today's edition 👀👀 Don't miss out, join over 2,500+ others, and subscribe now to get it delivered to your inbox! 👉 https://lnkd.in/etEyUz34 #thecscafe #customersuccess #hiring #mistakes #lessonslearned

Top 10 Mistakes People Make When Hiring a Customer Success Manager Coming up with today's edition 👀👀 Don't miss out, join over 2,500+ others, and subscribe now to get it delivered to your inbox! 👉 https://lnkd.in/etEyUz34 #thecscafe #customersuccess #hiring #mistakes #lessonslearned

Challenge your comfort zone – that's where true Customer Success lies. Have you thought about the potential of a Customer Success Manager (CSM) with an Executive Assistant background? Their exceptional organizational skills, honed over years of efficient task and communication management, could be a game-changer. What about a SaaS manager? Their deep understanding of software solutions goes beyond tech-savvy. It's a secret key to an unforgettable user experience. And let’s not forget the customer support reps. These hardworking individuals understand customer issues better than anyone else, making them masters of problem-solving. By integrating these varied experiences and skills into your team, you're setting up an environment that promotes success for both the company and the customers. So, here's a thought: Let’s approach things differently. Let’s hire differently. Let’s achieve success differently. Are you ready to change the game? Let’s get started. #customersuccess #hiring #thinkdifferent

Hiring Managers! Check out this Customer Success Manager I just spoke with!! Lorie - Customer Success Manager 🔸 Proven Revenue Growth and Customer Retention Expert: Spearheaded initiatives at Realtor. com that not only achieved an $80MM annual revenue goal but also skyrocketed client retention rates from 63% to 85%, showcasing her ability to significantly contribute to both top-line growth and customer satisfaction. 🔸 Strategic Leadership and Team Development: Demonstrated exceptional leadership by leading a team to 300% revenue growth over her tenure, promoting 60% of her team, and fostering an environment conducive to professional development and high performance. 🔸 Innovative Problem Solver with Analytical Acumen: Lorie's strategic thinking and analytical mindset have led to the implementation of solutions that improved operational efficiency, including a 66% faster turnaround time for custom media plans and a 28% increase in monetization of display ads within a year. 🔸 Cross-functional Collaboration for Optimal Results: Excelling in cross-functional environments, she has worked seamlessly with finance, sales, and marketing teams to exceed revenue goals by 110% through process optimization and streamlined communication. 🔸 Customer-centric Approach with a Strong Sales Background: Lorie’s customer-centric approach, combined with her extensive experience in sales and marketing, has enabled her to forge strong client relationships and lead successful campaigns, contributing to significant revenue increases at NBC Universal and Disney Internet Media Group. 🔸 Diverse Skill Set with High Technical Proficiency: Backed by an impressive educational background with dual master's degrees from USC, Lorie possesses a broad skill set across various technical platforms including Salesforce, Google Ad Manager, and more, enabling her to leverage data-driven insights for strategic decision-making. If I can set up a time to speak with Lorie reach out to rflannelly@FlanStaff.com or DM Me here!! #flanstaff #imhiring #hiring #jobs #CustomerSuccess #RevenueGrowthExpert #StrategicLeadership #InnovativeProblemSolver #CrossFunctionalCollaborator